This one year programme aims to find and spread new approaches using feedback from patients (and families and carers) to improve services. The NHS Patient Feedback Challenge has appointed a panel of experts who will judge potential schemes and allocate funding. There is a £1m fund. The panel represents a range of settings and stakeholders influencing the delivery of positive patient experience in healthcare:
- Professor Bob Johnston, Patient Representative.
- Ben Page, Chief Executive, Ipsos Mori.
- Jim Mackey, Chief Executive, Northumbria Healthcare NHS Foundation Trust.
- Mary Simpson, Deputy Director, Public and Patient Experience and Engagement, Department of Health.
- Dr Mike Cheshire, Medical Director, NHS North West.
- Mike Farrar, Chief Executive, NHS Confederation.
- Dr Niti Pall, Director and Chair, Pathfinder Healthcare Developments CIC.
- Dr Paul Hodgkin, Chief Executive, Patient Opinion.
- Sally Brearley, Chair, Nursing Quality Forum.
- Simon Colbeck, Head of Innovation, Marks and Spencer.
- Professor Vikki Entwistle, Professor of Values in Healthcare, Universities of Dundee and St Andrews.
The NHS Patient Feedback Challenge supports the development of demonstration sites which:
- Develop an integrated patient experience measurement system to feed continuous improvement cycles.
- Create patient-centred organisations.
- Encourage the adoption of positive patient experience practice within and across organisations.
- Develop sustainable approaches lasting beyond the initial programme.