Carers and Personalisation: Improving Outcomes (Department of Health)


This guide presents emerging evidence on personalisation of social care, including examples to illustrate how the principles of personalisation have been applied, with an emphasis on finding approaches that make sense and work best locally. Quote:

“This short paper offers signposts for better practice and outcomes. It will be of interest to carers and those they support, and to all others engaged in providing carers’ support, including personalisation / transformation leads in councils. The material can be used to stimulate progress on the achievement of outcomes both for carers and for personalisation more generally, consistent with the Vision for Social Care. It includes examples to illustrate how the principles of personalisation have been applied, emphasising the value of finding ways forward that make sense and work best locally.

One of the challenges of personalisation is to enable commissioners, providers, carers and those they support to develop ‘can do’ thinking around care and support that is at once responsive, creative and sustainable. Such a systems-wide transformation, enabling care and support arrangements that are person-centred and self-directed, requires that family members and carers, other than in very specific circumstances, have to be regarded as experts and care partners. Recognised, valued and supported: next steps for the Carers Strategy (HM Government, 2010) emphasises the importance, in the context of the recent Spending Review, of involving carers in delivering on Quality, Innovation, Productivity and Prevention (QIPP) workstreams such as end of life care and long-term conditions.”

Specific recommendations include:

  • Recognising the expertise of, and working in genuine partnership with, carers at all levels of service design and delivery.
  • Enabling carers to design and direct their own support, have access to direct payments and be engaged in the support plan of the person they care for and the assessment where appropriate.
  • Where possible, establishing whole family approaches that ensure there is integrated support planning that benefits everyone involved.
  • Recognising the differing social and emotional impacts of providing support to another person.
  • Developing a range of support options and opportunities to match the diverse needs of carers (including those who do not choose to identify themselves as carers) and the outcomes they wish to achieve in their lives.

Full Text Link


Simpson, B. and Murray-Neill, R. (2010). Carers and personalisation: improving outcomes. London: Department of Health, Social Care, November 25th 2010.

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
This entry was posted in Department of Health, For Carers (mostly), For Social Workers (mostly), Guidelines, National, Universal Interest and tagged , , , , . Bookmark the permalink.

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