[A version of this item appears in: Dementia: the Latest Evidence Newsletter (RWHT), Volume 2 Issue 7, February 2012].
The authors present their communication framework for use by healthcare professionals coming into contact with people with dementia. The framework is based on four key concepts: Validation, Emotion, Reassure and Activity (VERA). The framework was developed in an attempt to meet the needs of students who find it useful to have clearly structured guidance on how they should interact with people who have dementia.
The article describes a step-by-step communication process which guides and helps nurses in their endeavours to provide compassionate and caring responses to patients. The VERA framework offers a guideline for interpretation, communication and responding appropriately.
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Blackhall, A. Hawkes, D. [and] Hingley, D. (2011). VERA framework: communicating with people who have dementia. Nursing Standard, November 9th 2011, Vol.26(10), pp.35-39.