Patient Experience in Adult NHS Services (NICE)


The National Institute of Health and Clinical Excellence (NICE) have produced a quality standard and guidance to help ensure patients have a good experience of care in the NHS. This quality standard aims to ensure care is individualised and patient-centred, with the opportunity to discuss patients’ health, needs, beliefs, concerns and preferences.

After wide-ranging consultation, the Guidance Development Group (GDG) gave priority to the following 14 quality statements:

1: Respect for the patient.

2: Demonstrated competency in communication skills.

3: Patient awareness of names, roles and responsibilities of healthcare professionals.

4: Patients’ opportunities to discuss their health beliefs, concerns and preferences.

5: Understanding treatment options.

6: Shared decision making.

7: Supporting patient choice.

8: Asking for a second opinion.

9: Tailoring healthcare services to the individual.

10: Physical and psychological needs.

11: Continuity of care.

12: Coordinated care through the exchange of patient information.

13: Sharing information with partners, family members and carers.

14: Information about contacting healthcare professionals.

Full Text Link


NICE (2012). Patient experience in adult NHS services. London: National Institute of Health and Clinical Excellence (NICE), 2012. NICE clinical guideline CG138

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
This entry was posted in Acute Hospitals, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Guidelines, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest and tagged , , , , , , , . Bookmark the permalink.

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