The National Institute of Health and Clinical Excellence (NICE) have produced a quality standard and guidance to help ensure patients have a good experience of care in the NHS. This quality standard aims to ensure care is individualised and patient-centred, with the opportunity to discuss patients’ health, needs, beliefs, concerns and preferences.
After wide-ranging consultation, the Guidance Development Group (GDG) gave priority to the following 14 quality statements:
1: Respect for the patient.
2: Demonstrated competency in communication skills.
3: Patient awareness of names, roles and responsibilities of healthcare professionals.
4: Patients’ opportunities to discuss their health beliefs, concerns and preferences.
5: Understanding treatment options.
6: Shared decision making.
7: Supporting patient choice.
8: Asking for a second opinion.
9: Tailoring healthcare services to the individual.
10: Physical and psychological needs.
11: Continuity of care.
12: Coordinated care through the exchange of patient information.
13: Sharing information with partners, family members and carers.
14: Information about contacting healthcare professionals.
NICE (2012). Patient experience in adult NHS services. London: National Institute of Health and Clinical Excellence (NICE), 2012. NICE clinical guideline CG138