Transforming Patient Experience (NHS Institute for Innovation and Improvement)

[A version of this item appears in: Dementia: the Latest Evidence Newsletter (RWHT), Volume 2 Issue 9, April 2012].


This NHS Institute for Innovation and Improvement online resource is designed to assist in improving NHS patients’ experiences of the care they receive. It is targeted at providers of services and at commissioners, and supplies the evidence available on improving patient experience.

The research evidence indicates the benefits of working more closely with patients to understand their experience and how to use this as an input to improving services.

The Department of Health and the NHS Institute for Innovation and Improvement commissioned King’s College London and the King’s Fund (in 2010) to research What Matters To Patients? Developing the Evidence Base for Measuring and Improving Patient Experience. That research underpins this online resource. The main headings comprise:

Patient experience is now officially a key part of quality healthcare provision. The NHS Constitution, the Outcomes Framework 2011/12 and the NICE Quality Standards for Experience and Mental Health Experience all focus on the need for patient centred care.

Read more: Patient Experience Online Resource: NHS Institute for Innovation and Improvement.

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
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