The Care Quality Commission (CQC) has reported an unusually large increase in the number of whistleblowing complaints concerning the poor treatment of care home residents. Over 4,300 whistleblowers came forwards in the past 16 months to complain about the treatment of elderly and disabled people in care. The number of complaints increased from 22 a month in December 2010 to 556 in March 2012. Whistleblowers included relatives and staff.
The CQC said the increase may reflect not so much a deterioration in the quality of care in these institutions as the increasing awareness of the problem generally and better information about how staff and relatives are able to submit a whistleblower complaint. Awareness of a problem usually precedes action towards problem resolution, so in this sense things perhaps have to appear to get worse before they can get better.
Read more: BBC News: Care home whistleblowers increasing.
Care home whistleblowers increasing. London: BBC News, June 23rd 2012.