This report explains the Chief Nursing Officer for England Jane Cummings’ three-year strategy for building a culture of compassionate care into all areas nursing, midwifery and care staff practice. Actions will include recruiting, appraising and training staff according to their “values” as well as their technical skills, regularly reviewing organisational culture and evidence for staffing levels, assessing patients’ experiences of care and helping staff to improve health and wellbeing.
The enduring values which should be the basis of good care, entitled “the 6 Cs” are:
Six areas of action, with specific measures, comprise (quotation):
- Helping people to stay independent, maximizing well-being and improving health outcomes.
- Working with people to provide a positive experience of care.
- Delivering high quality care and measuring the impact of care.
- Building and strengthening leadership.
- Ensuring the right staff, with the right skills, are in the right place.
- Supporting positive staff experience.
Specific measures should include:
- Supporting all nurses with evidence and training to make every contact count for improving health and wellbeing.
- Recommending trust boards carry out and publish reviews of their organisational culture, with feedback from staff and patients.
- Recommending trust boards publish information on their staffing levels at least every six months with an explanation of how these might impact on quality. This information should be discussed at public board meetings.
- Developing new patient experience measures for children, young people and vulnerable adults in all settings, including those with dementia.
- Identifying patient experience measures.
- Developing a new leadership programme for ward managers, team leaders and nursing directors, which is based on values and behaviours and the implementation of the 6 Cs.
- Embedding the 6 Cs in all nursing and midwifery university education and training.
- Ensuring that recruitment to university undergraduate programmes is based on values and behaviours, as well as technical and academic skills.
- Promoting use of the 6 Cs, values and behaviours at all stages of recruitment and appraisal for nurses, midwives and care staff.
- Working nationally to agree arrangements which will ensure effective training, recruitment and induction of support workers in health and care support.
- Developing a national scheme to recognise excellence in the 6 Cs.
Cummings, J. (2012). Compassion in practice: nursing, midwifery and care staff – our vision and strategy. London: NHS Commissioning Board, December 2012.
[A brief reference to this item features in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 5, January 2013].