This NHS Confederation discussion paper pursues the debate arising from the Francis report. The focus is now firmly on developing concrete proposals on how poor standards of patient care can be tackled in practice. Suggestions are offered on ways to promote both organisational and individual accountability for the quality of NHS patient care, and feedback is sought by the deadline of March 29th 2013.
“The Francis report highlighted poor management practices, and an organisational focus on national financial and performance imperatives to the detriment of the quality of patient care.
It also challenged the effectiveness of the regulatory and oversight mechanisms in identifying and tackling poor quality patient care proactively and systematically.
This has focused attention on who is responsible for ensuring patients receive high-quality care, and for acting if appropriate standards are not met. It has particularly highlighted how the decisions and actions of managers at all levels can affect the quality of care patients receive”.
NHS Confederation (2013). Making it better? Assuring high-quality care in the NHS. London: NHS Confederation, February 2013. Discussion paper No. 14.
[A version of this item features in Dementia: the Latest Evidence, Volume 3 Issue 6, February 2013 and in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 9, August 2013].