The Care Quality Commission found evidence of rushed appointments and poor care assessments in its review of 250 home care services. A quarter of home-care services provided to the elderly in England appear to be failing to meet the necessary quality and safety standards.
More than 700,000 people above the age of 65 receive home help for activities including assistance with washing, dressing and eating.
The CQC Review of Home Care Services found that good care is often delivered, but concerns remain in the following areas:
- People often receive no prior notice that they will be visited by a care worker they do not know.
- Visits are often delayed or cancelled without prior notice.
- Risks associated with people’s care or medical conditions may not be assessed and care plans may not been updated for years.
- Services sometimes lack systems to monitor quality, or to check the information in care plans.
Read more: BBC News: Elderly ‘suffer from poor home care’.
Triggle, N. (2013). Elderly ‘suffer from poor home care’. London: BBC Health News, February 13th 2013.
This relates to:
Care Quality Commission (2013). Not just a number: home care inspection programme. National overview. London: Care Quality Commission (CQC), February 2013.
There is also an Executive Summary.
[A brief reference to this item features in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 7, May 2013].