Health secretary Jeremy Hunt has stated that some hospitals are coasting along and settling for minimum standards instead of striving for excellence. He has criticised a culture of “complacency” and low expectations which may be placing unnecessary limits on performance in the NHS. The challenge is to avoid mediocrity and thereby steer clear of the drift towards failure and tragedy.
Walsall Manor hospital in the West Midlands was praised for having interviewed patients and having introduced the friends and family test to learn about patients’ needs.
Triggle, N. (2013). Jeremy Hunt attacks ‘complacent’ hospitals. London: BBC News, March 8th 2013.
[A brief reference to this item features in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 7, May 2013].