NHS England has published a business plan oriented towards putting patients at the entre of improving care. “Putting patients first: the NHS England business plan for 2013/14 – 2015/16” is a three-year plan for measuring health and care service performance using feedback from patients, their families and NHS staff.
“Putting Patients First explains how its commitment to transparency and increasing patients’ voice are fundamental to improving patient care… The plan describes an 11 point scorecard which NHS England will introduce for measuring performance of key priorities, focused on receiving direct feedback”.
This business plan supports recommendations made by Robert Francis QC. The main section headings include:
- Our priorities and measuring progress – the NHS England Scorecard
- What we stand for – becoming an excellent organisation.
- Our operating model – NHS England’s eight key activities:
- Supporting, developing and assuring the commissioning system.
- Direct commissioning.
- Emergency preparedness.
- Partnership for quality.
- Strategy, research and innovation for outcomes and growth.
- Clinical and professional leadership.
- World class customer service: information, transparency and participation.
- Developing commissioning support.
- Developing NHS England.
- Annex 1: Budget & resources.
- Annex 2: Deliverables against key accountabilities.
Putting Patients First: The NHS England business plan for 2013/14 – 2015/16. London: NHS England, April 2013.
There is also an Executive Summary.
[A brief reference to this item features in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 7, May 2013].