This Care Quality Commission (CQC) strategy document outlines how the CQC proposes to inspect and regulate services to ensure people receive safe, effective, compassionate and high-quality care. Section headings in this report comprise:
- CQC purpose, role and principles.
- CQC plans for 2013 to 2016.
- Better use of information and inspection.
- Working better with CQC partners in the health and social care system.
- Building better relationships with the public.
- Building relationships with those CQC regulate.
- Strengthening how CQC deliver responsibilities in terms of mental health and mental capacity.
- Building a high-performing organisation.
Changes proposed by the CQC include:
- Appointing a Chief Inspector of Hospitals, and a Chief Inspector of Social Care and Support.
- The CQC is presently considering the appointment of a Chief Inspector of Primary and Integrated Care.
- Developing fundamental standards of care.
- Publishing better information for the public, with ratings of services.
- Ensuring inspectors specialise in particular areas of care and lead teams which include clinical and other experts; and Experts by Experience (people with experience of care).
- Introducing national teams in NHS hospitals which have specialist expertise to carry out in-depth reviews of hospitals with significant or long-standing problems.
- Understanding of how different care services work together; listening to people’s experiences of moving between different care services.
- Strengthening the protection of people whose rights are restricted under the Mental Health Act.
Raising standards, putting people first: our strategy for 2013 to 2016. London: Care Quality Commission (CQC), April 2013.
There is also an Executive Summary.
[A brief reference to this item features in Dementia and Elderly Care: the Latest Evidence Newsletter (RWNHST), Volume 3 Issue 7, May 2013].