Feedback from relatives and carers had identified that care given was not always person centred. Information was not always available readily and communication with staff could be improved. A workshop identified a common vision for care provision, including having knowledge and understanding of the patient as a person with a history, life experiences and a family, and working in partnership with the patient and their family / carers. An action plan and creation of interest groups focused on the specific areas identified as important in the provision of person-centred care.
Improvements made include improvements to the mealtime experience for patients, the development of an information leaflet about the service and enhancing staff appreciation of life stories. Work to improve the physical environment of the unit is ongoing.
Scott, A. [and] Thompson, P. (2011). Working in partnership with patients and families on a dementia assessment unit to improve care. Downe Hospital. Downpatrick [Northern Ireland]: FoNS, September 2011.