National data from the NHS Friends and Family Test (FFT) is starting to be published regularly. The Picker Institute has produced a set of online resources to support healthcare staff in using / interpreting these FFT results. The resources include impartial guidance and interactive calculators. The purpose of these resources is to help people understand how scores are calculated, what they can and can’t tell decision-makers, and how to compare scores. These tools cover statistical topics such as confidence intervals, explaining how confident it is possible to be that scores reflect actual performance, and how to determine whether any changes in FFT scores might reflect anything “real”.
Friends and family test resources. [Online]: Picker Institute Europe, September 2013.
Patient-Centred Care: Culture Change?
In July 2013, Reform partnered with Novo Nordisk to re-explore the concept of patient-centred care and how this might become more of a reality. The discussion was led by Neil Churchill, National Director of Patient Experience at NHS England. Read more: Patient-centred care. Reform.
Patient-centred care: roundtable seminar with Neil Churchill, National Director of Patient Experience (NHS England). London: Reform, July 8th 2013.
Insightful – if tongue-in-cheek – observations and comments, not unconnected to these issues (generally), featured recently in the NHS Networks parallel-universe.
Patterson J. (2013). The Gary Test. London [Online]: NHSNetworks, September 5th 2013.
Patient and Family-Centred Care (King’s Fund)
The Patient and Family-Centred Care Programme is run by the King’s Fund in partnership with the Health Foundation. Read more: Patient and Family-Centred Care. The King’s Fund.
There is the forthcoming Transforming Patient Experience. Sixth Annual Conference on this subject, planned for November 6th 2013.
“This conference will explore what putting patients first means in practical terms for patients, families, staff and their organisations. It will look at examples of best practice in patient experience and explore how high-quality, patient-centred care is already being delivered in the UK by teams working on the Patient and Family-Centred Care programme run by The King’s Fund and the Health Foundation”.
Read more: Transforming patient experience. The King’s Fund.