This report explains the “house of care” coordinated service delivery model. This model is about delivering proactive, holistic and patient-centred care for people with long-term conditions. The report includes recommendations on collaborative working to improve care. A more active role for patients is proposed.
“The house of care metaphor illustrates the whole-system approach needed to improve care, and emphasises the interdependency of each part. Care planning is at the centre; the left wall represents the engaged and informed patient; the right wall represents health professionals committed to partnership working; the roof represents organisational systems and processes; and the foundations represent the local commissioning plan”.
Coulter, A. Roberts, S. Dixon, A. (2013). Delivering better services for people with long-term conditions: building the house of care. London: King’s Fund, October 2013.