This report from Lancaster University investigates culture and behaviour in the NHS. It asserts that there are times when the quality of care in the English NHS may be compromised by a lack of clearly defined goals, over-regulation, and variable staff support. The report offers recommendations for improvements to the quality and safety of patient care.
West, M. Baker, R. [and] Dawson, J. [et al] (2013). Quality and safety in the NHS: evaluating progress, problems and promise. Lancaster: Lancaster University, September 2013.