NHS Complaints Review Report (BBC News)


The government-backed review investigating how the NHS in England handles complaints has been published. An achievement of this review is to have persuaded twelve important organisations to sign-up to a series of pledges.

Recommendations include improving quality of care, improving how complaints are handled, greater independence in complaints procedures and facilitation of whistleblowing.

Full Text Link


Triggle, N. (2013). NHS complaints revolution ‘needed’. London: BBC Health News, October 28th 2013.

This relates to:

Full Text Link


A review of the NHS hospitals complaints system: putting patients back in the picture. London: Department of Health, October 28th 2013.

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
This entry was posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), In the News, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest and tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

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