The government-backed review investigating how the NHS in England handles complaints has been published. An achievement of this review is to have persuaded twelve important organisations to sign-up to a series of pledges.
Recommendations include improving quality of care, improving how complaints are handled, greater independence in complaints procedures and facilitation of whistleblowing.
Triggle, N. (2013). NHS complaints revolution ‘needed’. London: BBC Health News, October 28th 2013.
This relates to:
A review of the NHS hospitals complaints system: putting patients back in the picture. London: Department of Health, October 28th 2013.