A report from the Picker Institute Europe includes 18 questions for measuring patient experience when using health and social care services. It recommends the introduction of a number of these questions into relevant national surveys; this would enable local service providers and commissioners assess what works well and what needs to change.
King, J. Gibbons, E. Graham, C. [et al] (2013). Developing measures of people’s self-reported experiences of integrated care. Oxford: Picker Institute Europe, January 2014 [first released October 2013].
A previous, related report completed in early 2013 by the King’s Fund, National Voices, the Nuffield Trust, and the Picker Institute, recommends integrated care is measured in a way that combines existing information from national health and social care data which includes feedback from patients, service users and carers.
Graham, C. Killpack, C. [and] Raleigh, V. [et al] (2013). Options appraisal on the measurement of people’s experiences of integrated care. Oxford: Picker Institute, January 2014 [first released March 2013].
A number of groups have been identified as being of particular interest. These groups include carers as well as patients / service users:
- People with dementia.
- People with long term conditions, whether physical or mental.
- People with learning difficulties.
- People at the end of life.
- Older people.