Guide for Customer-Facing Staff on Helping People with Dementia (Alzheimer’s Society)

Summary

Small actions can make a real difference when serving customers with dementia. This booklet from the Alzheimer’s Society provides guidance for staff employed in customer service roles on how to support people with dementia encountered in their work.

This guide explains how dementia can affect people and offers advice on appropriate communication. It also discusses how physical, environmental and sensory factors can cause difficulties, and offers suggestions on reducing their impact.

Full Text Link

Reference

How to help people with dementia: a guide for customer-facing staff. London: Alzheimer’s Society, December 2013 / January 2014.

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
This entry was posted in Alzheimer's Society, Charitable Bodies, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Management of Condition, Models of Dementia Care, National, Practical Advice, Quick Insights, UK, Universal Interest and tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

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