Curbing a Public Services Culture of Denial and Failure? (BBC News / PASC / NESTA)

Summary

The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling.

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Reference

Public services ‘must learn from Stafford hospital scandal’. London: BBC Health News, April 14th 2014.

This relates to:

Full Text Link

Reference

House of Commons Public Administration Select Committee (PASC). More complaints please! Twelfth Report of Session 2013–14. Report, together with formal minutes relating to the report. Ordered by the House of Commons to be printed 26 March 2014. HC 229. London: The Stationery Office Limited, April 14th 2014.

Possibly also of interest:

Full Text Link

Reference

Simmons, R. [and] Brennan, C. (2013). Grumbles, gripes and grievances. the role of complaints in transforming public service. London: NESTA, April 2013.

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About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
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