The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling.
Public services ‘must learn from Stafford hospital scandal’. London: BBC Health News, April 14th 2014.
This relates to:
House of Commons Public Administration Select Committee (PASC). More complaints please! Twelfth Report of Session 2013–14. Report, together with formal minutes relating to the report. Ordered by the House of Commons to be printed 26 March 2014. HC 229. London: The Stationery Office Limited, April 14th 2014.
Possibly also of interest:
Simmons, R. [and] Brennan, C. (2013). Grumbles, gripes and grievances. the role of complaints in transforming public service. London: NESTA, April 2013.