The engagement cycle is a commissioning tool aimed at promoting better engagement with patients and the public. The online “Engagement Cycle” resource helps commissioners to engage patients, carers and the public in decisions about local health services. It has been updated to reflect current statutory guidance, new commissioning arrangements and new healthcare challenges. The main sections comprise:
- Introduction to the Engagement Cycle.
- Engagement strategy, culture and systems.
- Stage One: Working with communities to identify needs and aspirations.
- Stage Two: Working with the public (as citizens and taxpayers) in planning and transforming services.
- Stage Three: Working with patients and carers to improve quality and safety.
- Stage Four: Working with patients and the public to procure services.
- Stage Five: Working with patients and carers to monitor services.
- Further support.
This resource is now maintained by InHealth Associates: a network of patient-centred improvement specialists and patient and public engagement practitioners. There is input from the Centre for Patient Leadership. (It was initially developed and hosted by the NHS Institute for Innovation and Improvement, which ceased to be active in April 2013).
Engagement Cycle. [Online]: InHealth Associates / Centre for Patient Leadership, August 2014.