Nudge: Increasing Awareness of the Cost of Missed NHS Appointments (BBC News / Department of Health)


Over 12 million doctors’ appointments are missed each year in the NHS. Missed appointments are estimated to cost taxpayers £160 million annually. In future, patients missing appointments will be informed how much their appointment(s) actually cost the NHS.

Note: There are no plans to introduce charges for patients who miss GP appointments. The aim (at present) is simply to encourage citizens to take greater personal responsibility for how they use NHS resources.

Full Text Link


NHS to reveal cost of missed appointments to patients. London: BBC Health News, July 3rd 2015.

Possibly also of interest:

Full Text Link (Transcript of speech at the Local Government Association Annual Conference in Harrogate).


Personal responsibility. London: Department of Health and Rt Hon Jeremy Hunt MP, July 1st 2015.

January 2019 Update

Full Text Link


Missed GP appointments ‘cost NHS England £216m’. London: BBC Health News / BBC Reality Check, January 2nd 2019.

This relates to:

Full Text Link


Missed GP appointments costing NHS millions: Patients urged to cancel appointments rather than just not show up. [Online]: NHS England, January 2nd 2019.

About Dementia and Elderly Care News

Dementia and Elderly Care News. Wolverhampton Medical Institute: WMI. (jh)
This entry was posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, National, NHS, Personalisation, Quick Insights, Statistics, UK, Universal Interest and tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

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