The NHS Constitution defines the rights of patients, public and staff, by clarifying NHS commitments and outlining the mutual obligations between the public, patients and staff. The NHS Constitution and the Handbook to the NHS Constitution have been updated to reflect recommendations from Sir Robert Francis QC inquiry into the failings at Mid-
Staffordshire NHS Foundation Trust, specifically regarding:
- Prioritising patients.
- Protecting patients from avoidable harm.
- Providing assistance geared to patients’ needs.
- Ensuring staff compliance with complaints guidance.
Complaints guidance explains NHS patient complaints handling arrangements, covering how patients can give feedback or make a complaint about NHS care or treatment. This includes information about what patients can expect when they make a complaint.
The updated NHS Constitution incorporates promises made in the Mandate from the Government to NHS England (the Mandate) and embeds the commitments of the Armed Forces Covenant about “no disadvantage”; ensuring members of the armed forces (including people serving, reservists, their families and veterans) “are supported, treated equally and receive the same standard of, and access to healthcare as any other UK citizen”.
NHS Constitution and Handbook updated. London: Department of Health, July 27th 2015.
This relates to:
The NHS Constitution: the NHS belongs to us all – for England 27 July 2015. London: Department of Health, July 15th 2015.
The handbook to the NHS Constitution – for England 27 July 2015. London: Department of Health, July 23rd 2015.