Health Education England, Skills for Health and Skills for Care have produced a framework which is designed to help staff (at every level) communicate effectively, both verbally and non-verbally, in order to better tailor the care and advice they provide to peoples’ varying needs. This framework aims to help support individuals to manage their own health and wellbeing more effectively, through bespoke care and support, collaborative planning and shared decision-making.
“The framework begins with a description of values – which build upon the values set out in the NHS Constitution (2015) and the value statements developed during the Realising the Value programme”. (p.9).
Behaviours, knowledge and skills for person-centred approaches are described in three steps:
- Step 1: Conversations to engage with people.
- Step 2: Conversations to enable and support people.
- Step 3: Conversations with people to collaboratively manage highest complexity and significant risk.
Person-Centred Approaches. [Online]: Health Education England, July 26th 2017.
This relates to:
Fagan, P. de Iongh, A. [and] Harden, B. [et al] (2017). Person-centred approaches: empowering people in their lives and communities to enable an upgrade in prevention, wellbeing, health, care and support. A core skills education and training framework. London: Health Education England, Skills for Health and Skills for Care, July 2017.