Summary
The National Institute for Health and Care Excellence (NICE) has released a quality standard aimed at improving adult social care services end-users’ independence, quality of life, levels of choice and control, and general user-experience. This standard is based on four quality statements:
- Quality statement 1: Care and support needs assessments.
- Quality statement 2: Empowering people to manage their personal budgets.
- Quality statement 3: Continuity of care and support.
- Quality statement 4: Using people’s views to improve services.
Reference
People’s experience using adult social care services: quality standard (QS182). London: National Institute for Health and Care Excellence (NICE), February 28th 2019.
There is an accompanying NICE Care Pathway.
The full NICE guidance:
Reference
People’s experience in adult social care services: improving the experience of care and support for people using adult social care services : guidance (NG86). London: National Institute for Health and Care Excellence (NICE), February 20th 2018.
The full guideline, with supporting evidence, is longer.
