Category Archives: Patients Association

Patients Association

More on Complaints Handling in the NHS (BBC News / PHSO / NHS England / Patients’ Association)

Summary Research commissioned by the Parliamentary and Health Service Ombudsman (PHSO) indicates that around only one-third of people who experience poor service from public bodies, including the NHS, in England actually make a complaint. Common reasons for not to complaining … Continue reading

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS England, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, Statistics, UK | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Complaints Handling: Parliamentary and Health Service Ombudsman Under Fire (BBC News / Patients’ Association / PHSO / LGO / Healthwatch)

Summary Further concerns have been raised by the Patients’ Association about how the NHS ombudsman in England handles patients’ complaints. The Parliamentary and Health Service Ombudsman (PHSO) maintains that it is modernising already, and is responsible for maintaining a standard … Continue reading

Posted in Acute Hospitals, BBC News, Charitable Bodies, Community Care, For Carers (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Conflicts of Interest in Dementia Diagnosis Incentive Payments? (BBC News / Alzheimer’s Society)

Summary Family doctors in England are to be paid £55 for each diagnosis of dementia, NHS England has decided. This ruling is broadly compatible with the national dementia strategy and the Prime Minister’s Challenge on Dementia, whereby NHS England is … Continue reading

Posted in Alzheimer's Society, BBC News, Charitable Bodies, Commissioning, Community Care, Department of Health, Diagnosis, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Patients Association, Personalisation, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Patients’ Association: New President to Improve Care Standards (BBC News)

Summary Robert Francis, the man who authored the public inquiry into the Stafford Hospital scandal (the Francis Inquiry Report), has been appointed as the president of the Patients Association. He has vowed to do all he can to rid the NHS of bad … Continue reading

Posted in Acute Hospitals, BBC News, Charitable Bodies, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , | Leave a comment

NHS Hospital Complaints Handling (Parliamentary and Health Service Ombudsman)

Summary The three documents listed below summarise research carried out by (or on behalf of) the Parliamentary and Health Service Ombudsman in support the government review into how NHS hospitals deal with complaints. This review followed the Francis Inquiry Report, … Continue reading

Posted in Acute Hospitals, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Safe Staffing Alliance Warning on Hospital Nurses Staffing Levels (BBC News / RCN)

Summary The Safe Staffing Alliance has issued a warning about hospital ward staffing levels in England. The recommended nursing staff to patients ratio is thought to be 1 to 4, but is reported that hospital wards regularly have registered nurses looking after eight patients; which could be unsafe … Continue reading

Posted in Acute Hospitals, BBC News, For Carers (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, King's Fund, Mental Health, National, NHS, Patients Association, Proposed for Next Newsletter, Quick Insights, RCN, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment