Tag Archives: Accessing Formal Complaints System

Complaints Matter: Improving Complaints Handling (BBC News / CQC)

Posted on December 9, 2014 by Dementia and Elderly Care News

Summary The Care Quality Commission’s “Complaints Matter” report identifies variations in how complaints are handled throughout the NHS, primary care and adult social care services in England. The regulator wants complaints about health and social care to be encouraged and … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Advocacy Services, Complaints Handling, Complaints Support Services, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, CQC National Customer Service Centre Qualified Whistleblowing Alerts, Culture, Culture Change, Customer Contact & Complaints, Defensive Leadership, Duty of Candour, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Intelligent Monitoring, LGO: Local Government Ombudsman, Local Authorities, Local Government Ombudsman, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: CQC Review, NHS Hospitals Complaints System, Openness, Openness and Transparency, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Services, Patient Complaints, Patient Complaints Handling, Patient Experience, Patient Experiences of Complaints Handling, Principles of Good Complaint Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Raising Concerns, Raising Concerns Policy, Raising Standards, Reactions to the Francis Inquiry Report, Regulators, Reluctance to Raise Concerns About Care, Service User Experience, Statutory Duty of Candour, Transparency, Transparency and Accountability, User Complaints, User Experience, Valuing Complaints, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS | Leave a comment

Failings in the Complaints System in Health and Social Care? (Healthwatch England / CQC)

Posted on October 18, 2014 by Dementia and Elderly Care News

Summary An estimated 250,000 incidents of poor care were unreported last year. There are concerns that NHS and local authority “red tape” make it difficult to complain, that there is insufficient independent advice and support to help those who need … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Advocacy and Advice Services, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Handling, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, Culture of Compassionate Care, Delivering Safe and Compassionate Care, Effective Complaints Handling, End-User Experience, Experiences, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Healthwatch England Annual Report 2013/14, Independent Complaints Advocacy Services (ICAS), Leadership for Compassionate Care, Lived Experience, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: Department of Health Review, NHS Hospitals Complaints System, Patient Advice and Liaison Services, Patient Complaints Handling, Patient Experience, Patient Experience Research, Patient Experiences of Complaints Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Red Tape Challenge, Reform of Complaints System, Service User Experience, User Experience | Leave a comment

Healthwatch England Strategy and Business Plan (Healthwatch England)

Posted on August 15, 2014 by Dementia and Elderly Care News

Summary The Healthwatch England strategy (“Healthwatch England Strategy 2014-16”) and business plan (“Healthwatch England Business Plan 2014-15”) have been published. Full Text Link Reference Healthwatch England Strategy 2014 – 16. London: Healthwatch England, July 2014. Full Text Link Reference Healthwatch … Continue reading →

Posted in Commissioning, Community Care, For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, National, Quick Insights, Standards, UK, Universal Interest | Tagged Accessing Formal Complaints System, Better Care Fund, Community Empowerment, Community Engagement, Community Involvement, Consumer Champion for Health and Social Care, Consumer Index, Diversity and Inclusion, Empowerment, Engagement Between NHS Clinicians and Finance Professionals, Health and Social Care Act (2012), Health and Social Care Reform, Healthwatch England, Healthwatch England Business Plan 2014-15, Healthwatch England Strategy 2014-16, Healthwatch England: the Consumer Champion for Health and Social Care, Healthwatch Network, Information and Signposting Services, Local Empowerment, Local Government Association, Local HealthWatch, Monitor, NHS Health and Social Care Act (2012), Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Public Engagement Exercises, Review of NHS Complaints System, Seldom Heard Groups, Service User Involvement, Signposting, User Involvement, Voluntary and Community Sector, Voluntary and Community Sector Organisations | Leave a comment

Over-Complexity and Muddle in Patient Complaints Handling (BBC News / Healthwatch England)

Posted on March 21, 2014 by Dementia and Elderly Care News

Summary Healthwatch England has reviewed the patient complaints handling system for the NHS in England. Healthwatch England concludes that it is “hopelessly complicated” and in need of an overhaul, if patient confusion is to be reduced. There are up to … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, NHS England, Patient Care Pathway, Quick Insights, Standards, UK, Universal Interest | Tagged Accessing Formal Complaints System, BBC Health News, Care Homes, Care Quality Commission (CQC), Commissioning Bodies, Complaints, Complaints Handling, Complaints Support Services, Courts and Committees, Experiences, Fear of Raising Concerns About Care, Formal Complaints Process, GP Practices, Healthwatch England, Hospital Complaints, Inspectorates, NHS Complaints Advocacy, NHS Complaints Process, NHS Regulation, NHS Written Complaints, Openness and Transparency, Parliamentary and Health Service Ombudsman, Patient Complaints, Patient Complaints Handling, Patient Experience, Raising Concerns, Regulators, Regulators Sharing Information, Review of NHS Complaints System, Service User Experience, Transparency, Transparency and Accountability, Transparent Learning Culture, User Complaints, User Experience | Leave a comment

NHS Hospital Complaints Handling (Parliamentary and Health Service Ombudsman)

Posted on August 14, 2013 by Dementia and Elderly Care News

Summary The three documents listed below summarise research carried out by (or on behalf of) the Parliamentary and Health Service Ombudsman in support the government review into how NHS hospitals deal with complaints. This review followed the Francis Inquiry Report, … Continue reading →

Posted in Acute Hospitals, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accessing Formal Complaints System, Accountability, Ann Clwyd MP, Board Involvement in Complaints Handling, Clwyd and Hart Review Into Hospital Complaints, Collaborative Care, Collaborative Leadership, Continuous Improvement, Culture, Culture Change, DATIX (Patient Safety Healthcare Incidents Software), Defensive Leadership, Empowering Patients, Empowerment, Experiences, Feedback and Improvement, FFT: Friends and Family Test, Formal Complaints, Formal Complaints Process, Governance, Hospital Complaints, IFF Research Ltd, Leadership, Leadership and Culture, Margaret Heffernan (Willful Blindness), NHS Culture, NHS Friends and Family Test, NHS Governance and Accountability, NHS Governance of Complaints Handling, NHS Hospital Complaints, NHS Hospital Complaints System, PALS Information, Parliamentary and Health Service Ombudsman, Patient Experience, PHSO Involvement, Principles of Good Complaint Handling, Professor Tricia Hart (Chief Executive of South Tees Hospitals NHS Foundation Trust), Putting Things Right, Quality Governance, Reactions to the Francis Inquiry Report, Repercussions From the Francis Inquiry Report, Service User Experience, Signposting, Standardised Branding Across Trusts, Standardised Entry Points Across Trusts, TED Talks, Transparency and Accountability, Trust Blame and the Culture of Defensiveness, Trust Boards, Types of Complaints Information, User Experience, Willful Blindness | Leave a comment

Tag Archives: Accessing Formal Complaints System

Recent Posts

Archives

Categories

Google Translate (100+ Languages)

Recommended Sites