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Tag Archives: Barriers to Speaking Out About Poor Care
Quality Checkers: Efforts to Reduce Learning Disabilities-Related Barriers to Accessing NHS Services (NHS England)
Summary The NHS Quality Checkers Programme will involve people with learning disabilities helping to inspect their local NHS services and offer advice on how these can be re-designed to better meet their needs (and the needs of other patients). Tools … Continue reading →
Posted in Acute Hospitals, Charitable Bodies, Commissioning, Community Care, Enhancing the Healing Environment, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, National, NHS, NHS Employers, NHS England, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
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Tagged Abusive Institutions, Acute Hospitals, Always Event Interventions, Always Events (Learning Disabilities), Association of Quality Checkers, Barriers and Facilitators to Participation, Barriers to Engagement, Barriers to Integration, Barriers to Involvement, Barriers to Joined-Up Care, Barriers to Speaking Out About Poor Care, Barriers to Support, Building the Right Support, Building the Right Support: National Implementation Plan to Close Inpatient Facilities, Building the Right Support: National Implementation Plan to Develop Community Services, Care of Vulnerable Adults, Centre of Disability Studies: University of Leeds, CHANGE, Claira Ferreira: Commissioning Lead for Learning Disability at NHS Nene and Corby Clinical Commissioning Groups, Community Services, Community-Based Care, Community-Based Services, Community-Based Support, Consumer Experiences of Health and Social Care, Dentistry, Dr Paul Lelliott: Deputy Chief Inspector of Hospitals (CQC Lead for Mental Health), EBCD: Experience-Based Co-Design, Embedding Patient Experience in Service Delivery, Embedding Patient Experience in Service Design, Emergency Departments, Employing People in the NHS With Learning Disabilities, Employing People With Learning Disabilities, End-User Experience, Experience Based Design, Experience-Based Co-Design (EBCD), Experts by Experience, Eye Care and Vision, Eyes and Vision, Gavin Barr: Quality Checker at Sunderland People First, Health Inequalities, Health Inequalities and Premature Mortality for People With Learning Disabilities, Health Inequalities in England, LD Always Events, Learning Disabilities (LD) Always Events, Learning Disabilities Employment Programme, Learning Disabilities-Friendly Environments, Learning Disabilities-Friendly Environments: Acute Hospitals, Learning Disabilities-Friendly Environments: Community Services, Learning Disabilities-Friendly Environments: Dentistry, Learning Disabilities-Friendly Environments: Emergency Departments, Learning Disabilities-Friendly Environments: Learning Disability Services, Learning Disabilities-Friendly Environments: Mental Health Services, Learning Disabilities-Friendly Environments: Primary Care (GPs), Learning Disabilities-Related Barriers to Accessing NHS Services, Learning Disabilities: Improving Health Outcomes, Learning Disabilities: Monitoring Service Quality, Learning Disabilities: NHS England Initiatives, Learning Disabilities: Regulation and Inspection, Learning Disability (LD) Transforming Care Programme, Learning Disability Employment, Learning Disability Experience Based Co-Design, Learning Disability Services, Learning Disability Week, Learning Disability Week (2016), Lived Experience, Mazars Report into Southern Health NHSFT, Mental Health Services, NHS England Quality Checkers Programme, NHS England's Learning Disabilities Employment Programme, NHS General Ophthalmic Services (GOS), NHS Learning Disability Employment Programme, Overcoming Barriers, Patient Experience, Patients’ Right to Challenge, People With Learning Disabilities, Primary Care (GPs), Protecting Vulnerable People, Quality Checkers, Quality Checks, Quality Improvement, Scott Durairaj: NHS England’s Experience of Care Lead for Mental Health and Learning Disabilities, SeeAbility, SeeAbility’s Eye Care and Vision Charter, SeeAbility’s Functional Vision Assessment Tool, Suzie Fothergill: Skills for People; Newcastle upon Tyne and Chairperson at Association of Quality Checkers, Transforming Care for People with Learning Disabilities, University of Leeds, Vulnerable Groups, Vulnerable Older People
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CQC and LGO Help People Raise Concerns About Adult Social Care (CQC / LGO)
Summary The Care Quality Commission (CQC) and the Local Government Ombudsman have announced an arrangement which makes it easier for people to raise concerns about adult social care in England. New processes transfer enquiries between these organisations, thereby saving people’s … Continue reading →
Posted in Community Care, CQC: Care Quality Commission, For Carers (mostly), For Social Workers (mostly), In the News, Local Interest, National, Practical Advice, Quick Insights, Standards, UK, Universal Interest
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Tagged Adult Social Care, Adult Social Care in England, Adult Social Care Provision (CQC), Adult Social Care Services, Andrea Sutcliffe: Chief Inspector of Adult Social Care, Barriers to Involvement, Barriers to Speaking Out About Poor Care, Care Quality Commission (CQC), Data Sharing, Data Sharing Agreement, Information Sharing, LGO: Local Government Ombudsman, Local Government Ombudsman, Organisational and Cultural Barriers, Overcoming Barriers, Raising Concerns, Regulators Sharing Information, Removing Regulatory Barriers, Sharing Knowledge and Information, Social Care Concerns
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School for Health and Care Radicals (NHS)
Summary The School for Health and Care Radicals is a free online resource, intended to support people who have ambitions to be agents for change in their organisations and communities. This informal NHS “school” has been created to support NHS … Continue reading →
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Integrated Care, International, Management of Condition, National, NHS, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, UK, Universal Interest
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Tagged Active Engagement, Barriers and Facilitators to Participation, Barriers to Integration, Barriers to Speaking Out About Poor Care, Building Alliances, Carer Engagement Strategies, Carer Inclusion, CCG Engagement, Change Agents, Citizen Inclusion, Clinical Engagement, Community Engagement, Community Involvement, Community Networks, Coping Positively with Change, Culture Change, Engagement, Engagement and Support (HCAs), Engagement on Quality, Front Line Engagement, Health and Care Radicals, Health and Social Care Reform, Health Care Reform, Inclusiveness, Leadership Networks, Learning Networks, Local Involvement Networks, Local Networks, NHS Change Day, NHS Change Model, NHS Reform, NHS Reform in England, Overcoming Barriers, Public Engagement Exercises, Public Involvement in Health Services, Reforming Social Care, Resistance to Change, School for Health and Care Radicals, School for Healthcare Radicals, Service User Involvement, Social Care Reform, Social Inclusion, Social Networks, Staff Engagement, Support Networks, User Involvement
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NHS Culture Change Moves Forwards / Waiting Time Targets (BBC News / CQC / Nuffield Trust / QualityWatch)
Summary David Prior, the Care Quality Commission chairman, has commented that the NHS had become “too powerful to criticise” in the recent past, despite some patients receiving an unsatisfactory service. Even the most senior staff were sometimes afraid to speak out. He … Continue reading →
Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Foundation, In the News, Management of Condition, National, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
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Tagged Access to Urgent and Emergency Care, Accident and Emergency Departments, Acute Care, Acute Hospital Care, Acute Hospitals, Avoidable Admissions, Avoidable Rehospitalisations, Barriers to Speaking Out About Poor Care, BBC Health News, Care in Appropriate Settings, Care in the Community, Care Quality Commission (CQC), Care Settings, Case-Mix, Challenges of Urgent and Emergency Care, Community Care, CQC Hospital Inspections, Culture, Culture Change, David Prior: Care Quality Commission Chairman, Defensive Leadership, Emergency Care, Emergency Care Intensive Support Team, Emergency Care Intensive Support Team (ECIST), Four-Hour A&E Waiting Time Target, Gaming the System, GP Services, Home and Community Care Services, Hospital Inspections, Inappropriate Care Settings, Long-Term Conditions (LTCs), Negative Culture, NHS Constitution and Whistleblowing, NHS Culture, NHS Reform, NHS Reform in England, NHS Services, Occupancy Levels of A&E Departments, Place in the Middle, QualityWatch, QualityWatch Focus On Reports, QualityWatch Programme, Richard Murray: Director of Policy at the King’s Fund, Speaking Out About Poor Care, Speaking Up Charter, Target Culture, Target-Chasing (Hitting the Target Missing the Point), Target-Driven Priorities, Targets, Trust Blame and the Culture of Defensiveness, Urgent and Emergency Care, Urgent and Emergency Care Review, Urgent and Emergency Services, Whistleblowing, Whistlelowing, Winter Pressures, Workplace Culture
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Fear of Raising Concerns About Care (ICM Research / CQC)
Summary Research carried out by the Care Quality Commission (CQC) and ICM Research has found that one in nine people would be reluctant to speak out about poor care. The same survey showed that care services do not (generally) respond … Continue reading →
Posted in Acute Hospitals, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
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Tagged Barriers to Speaking Out About Poor Care, Care Home Inspections, Care Quality Commission (CQC), Carer Satisfaction, Changes to CQC Regulation Inspection and Monitoring of Care Services, Complaint Handling, Enablers of Speaking Out by Type of Care, Experiences, Fear of Raising Concerns About Care, Feedback, ICM Government and Social Research Team, ICM Research, Negative Culture, Patient and Staff Feedback, Patient Dissatisfaction, Patient Experience, Patient Feedback, Patient Satisfaction, Regulation, Reluctance to Raise Concerns About Care, Service User Experience, Speaking Out About Poor Care, User Experience, Voicing a Concern
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