Tag Archives: Barriers to Speaking Out About Poor Care

Quality Checkers: Efforts to Reduce Learning Disabilities-Related Barriers to Accessing NHS Services (NHS England)

Posted on May 13, 2016 by Dementia and Elderly Care News

Summary The NHS Quality Checkers Programme will involve people with learning disabilities helping to inspect their local NHS services and offer advice on how these can be re-designed to better meet their needs (and the needs of other patients). Tools … Continue reading →

CQC and LGO Help People Raise Concerns About Adult Social Care (CQC / LGO)

Posted on May 18, 2014 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC) and the Local Government Ombudsman have announced an arrangement which makes it easier for people to raise concerns about adult social care in England. New processes transfer enquiries between these organisations, thereby saving people’s … Continue reading →

Posted in Community Care, CQC: Care Quality Commission, For Carers (mostly), For Social Workers (mostly), In the News, Local Interest, National, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Adult Social Care, Adult Social Care in England, Adult Social Care Provision (CQC), Adult Social Care Services, Andrea Sutcliffe: Chief Inspector of Adult Social Care, Barriers to Involvement, Barriers to Speaking Out About Poor Care, Care Quality Commission (CQC), Data Sharing, Data Sharing Agreement, Information Sharing, LGO: Local Government Ombudsman, Local Government Ombudsman, Organisational and Cultural Barriers, Overcoming Barriers, Raising Concerns, Regulators Sharing Information, Removing Regulatory Barriers, Sharing Knowledge and Information, Social Care Concerns | Leave a comment

School for Health and Care Radicals (NHS)

Posted on January 26, 2014 by Dementia and Elderly Care News

Summary The School for Health and Care Radicals is a free online resource, intended to support people who have ambitions to be agents for change in their organisations and communities. This informal NHS “school” has been created to support NHS … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Integrated Care, International, Management of Condition, National, NHS, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Active Engagement, Barriers and Facilitators to Participation, Barriers to Integration, Barriers to Speaking Out About Poor Care, Building Alliances, Carer Engagement Strategies, Carer Inclusion, CCG Engagement, Change Agents, Citizen Inclusion, Clinical Engagement, Community Engagement, Community Involvement, Community Networks, Coping Positively with Change, Culture Change, Engagement, Engagement and Support (HCAs), Engagement on Quality, Front Line Engagement, Health and Care Radicals, Health and Social Care Reform, Health Care Reform, Inclusiveness, Leadership Networks, Learning Networks, Local Involvement Networks, Local Networks, NHS Change Day, NHS Change Model, NHS Reform, NHS Reform in England, Overcoming Barriers, Public Engagement Exercises, Public Involvement in Health Services, Reforming Social Care, Resistance to Change, School for Health and Care Radicals, School for Healthcare Radicals, Service User Involvement, Social Care Reform, Social Inclusion, Social Networks, Staff Engagement, Support Networks, User Involvement | Leave a comment

NHS Culture Change Moves Forwards / Waiting Time Targets (BBC News / CQC / Nuffield Trust / QualityWatch)

Posted on December 21, 2013 by Dementia and Elderly Care News

Summary David Prior, the Care Quality Commission chairman, has commented that the NHS had become “too powerful to criticise” in the recent past, despite some patients receiving an unsatisfactory service. Even the most senior staff were sometimes afraid to speak out. He … Continue reading →

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Foundation, In the News, Management of Condition, National, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Access to Urgent and Emergency Care, Accident and Emergency Departments, Acute Care, Acute Hospital Care, Acute Hospitals, Avoidable Admissions, Avoidable Rehospitalisations, Barriers to Speaking Out About Poor Care, BBC Health News, Care in Appropriate Settings, Care in the Community, Care Quality Commission (CQC), Care Settings, Case-Mix, Challenges of Urgent and Emergency Care, Community Care, CQC Hospital Inspections, Culture, Culture Change, David Prior: Care Quality Commission Chairman, Defensive Leadership, Emergency Care, Emergency Care Intensive Support Team, Emergency Care Intensive Support Team (ECIST), Four-Hour A&E Waiting Time Target, Gaming the System, GP Services, Home and Community Care Services, Hospital Inspections, Inappropriate Care Settings, Long-Term Conditions (LTCs), Negative Culture, NHS Constitution and Whistleblowing, NHS Culture, NHS Reform, NHS Reform in England, NHS Services, Occupancy Levels of A&E Departments, Place in the Middle, QualityWatch, QualityWatch Focus On Reports, QualityWatch Programme, Richard Murray: Director of Policy at the King’s Fund, Speaking Out About Poor Care, Speaking Up Charter, Target Culture, Target-Chasing (Hitting the Target Missing the Point), Target-Driven Priorities, Targets, Trust Blame and the Culture of Defensiveness, Urgent and Emergency Care, Urgent and Emergency Care Review, Urgent and Emergency Services, Whistleblowing, Whistlelowing, Winter Pressures, Workplace Culture | Leave a comment

Fear of Raising Concerns About Care (ICM Research / CQC)

Posted on July 21, 2013 by Dementia and Elderly Care News

Summary Research carried out by the Care Quality Commission (CQC) and ICM Research has found that one in nine people would be reluctant to speak out about poor care. The same survey showed that care services do not (generally) respond … Continue reading →

Posted in Acute Hospitals, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Barriers to Speaking Out About Poor Care, Care Home Inspections, Care Quality Commission (CQC), Carer Satisfaction, Changes to CQC Regulation Inspection and Monitoring of Care Services, Complaint Handling, Enablers of Speaking Out by Type of Care, Experiences, Fear of Raising Concerns About Care, Feedback, ICM Government and Social Research Team, ICM Research, Negative Culture, Patient and Staff Feedback, Patient Dissatisfaction, Patient Experience, Patient Feedback, Patient Satisfaction, Regulation, Reluctance to Raise Concerns About Care, Service User Experience, Speaking Out About Poor Care, User Experience, Voicing a Concern | Leave a comment

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