Tag Archives: Complaint and Redress

Updated NHS Constitution for England (Department of Health)

Summary The NHS Constitution defines the rights of patients, public and staff, by clarifying NHS commitments and outlining the mutual obligations between the public, patients and staff. The NHS Constitution and the Handbook to the NHS Constitution have been updated … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, Management of Condition, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Patient Complaints in the NHS: No Shortage of Feedback (BBC News / HSCIC)

Summary The number of complaints made about NHS care in England increased to roughly 480 per day, according to the Health and Social Care Information Centre (HSCIC). 174,872 complaints were made during 2013-14. Full Text Link Reference NHS complaints rise … Continue reading

Posted in Acute Hospitals, BBC News, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , | Leave a comment

NHS Complaints Review Report (BBC News)

Summary The government-backed review investigating how the NHS in England handles complaints has been published. An achievement of this review is to have persuaded twelve important organisations to sign-up to a series of pledges. Recommendations include improving quality of care, improving how … Continue reading

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Adult Social Care Choice Framework (Department of Health)

Summary The adult social care choice framework explains the choices people who live in England have in relation to the care and support paid for by their council. Section headings cover: Choices about care and support. Rights to choose services … Continue reading

Posted in Community Care, Department of Health, For Carers (mostly), For Social Workers (mostly), National, Practical Advice, Quick Insights, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Guide to the Healthcare System in England and NHS Accountabilities (Department of Health / Nuffield Trust)

Summary This Department of Health guide explains the overall structure of the NHS, following the Health and Social Care Act 2012. It summarises the main organisations in the healthcare system and how their roles are intended to work together. The … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, NHS, NHS England, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Constitution for England Updated (Department of Health)

Summary An updated NHS Constitution has been released to coincide with publication of the Department of Health’s official response to the Francis Inquiry report, “Patients first and foremost”. The NHS Constitution encapsulates the principles and values of the NHS in … Continue reading

Posted in Acute Hospitals, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment