Tag Archives: Culture

Public Health England’s “One You” Campaign (BBC News / PHE / NHS OneYou)

Posted on March 10, 2016 by Dementia and Elderly Care News

Summary Public Health England’s “One You” campaign is about engaging patients and the public concerning the various practical steps it is possible to take to avoid preventable disease. It is estimated that the NHS wastes more than £11 billion per … Continue reading →

Posted in BBC News, Commissioning, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, NHS, Non-Pharmacological Treatments, Patient Care Pathway, Patient Information, Person-Centred Care, Personalisation, Public Health England, Quick Insights, UK, Universal Interest | Tagged Action on Sugar, Alcohol and Drug Consumption, Alcohol Concern, Alcohol Consumption, Alcohol Misuse, Alcohol or Tobacco Withdrawal, Association of Directors of Public Health, Awareness, Awareness and Campaigns, Awareness and Understanding, Awareness of Potential Risks, Awareness Raising, “One You” Campaign, BBC Health News, Coalition of the Willing, Constrained Funding, Coordinated Health and Social Care, Councillor Izzi Seccombe: Local Government Association (LGA), Culture, Culture and Leadership, Culture Change, Demand and Capacity, Demand Management, Demand-Side Effectiveness, Demand-Side Factors, Dementia Risk Factors, Dementia Risk Prevention, Dementia Risk Reduction, Dementia: a Public Health Priority, Diet and Dementia, Dietary Factors, Eating and Drinking, Economic Sustainability, Education and Awareness, Epidemiology, Funding Challenges, Health and Social Care, Health and Social Care Configuration, Health and Social Care Costs, Health and Social Care Integration, Health as a Social Movement (NHS England), Health Demand, Health Determinants, Health Improvement, Health Inequalities, Health Policy, Health Wellbeing and Independence, Health-Creating Society, Healthy Ageing, Healthy Behaviours, Healthy Communities, Healthy Lifestyles, Healthy Living, Improving Local Public Health, Improving Public Health, Interventions to Increase Patient Activation, Joined-Up Care, Life Course Approach, Life-Course Approach to Healthy and Active Ageing, Lifestyle, Lifestyle Risk Factors, Local Government Association: LGA, Moderate Drinking, Modifiable Risk Factors, Nanny State-ism (Encouragement of Healthy Behaviours), NHS England’s Five Year Forward View, NHS Five Year Forward View (5YFV), NHS OneYou, Non-Communicable Diseases (NCD), Nudge, Obesity, Obesity Risk, Obesity Time-Bomb, One You Campaign (PHE), Overlapping Risk Factors, Patient Activation, Patient Empowerment, Patient Empowerment Movement, Patient Engagement, Patient Engagement Strategies, Patient Factors (Demand Side), Patient Involvement, PHE, PHE: Public Health England, Preventative Care, Preventative Services, Preventing and Managing Demand, Prevention, Prevention Agenda, Prevention Agenda Linking Dementia and Other Non-Communicable Diseases, Prevention of Dementia, Prevention of Dementia: Public Health England, Prevention Programmes, Preventive Care, Preventive Services, Public Awareness, Public Health, Public Health Campaigns, Public Health England (PHE), Public Health Promotion Campaigns, Raising Awareness, Reducing Demand (Treatment and Recovery), Reducing Downstream Spending (Prevention Public Health and Self-Care), Reducing Waste in the NHS, Sedentary Behaviour, Self-Administration, Self-Care, Self-Determination, Self-Directed Services, Self-Directed Support, Self-Directed Support for Long Term Conditions, Self-Help, Self-Management, Self-Management in Chronic Illness, Self-Management Programmes, Self-Management Support, Service User Involvement, Smoking, Social Determinants of Health Inequalities, Social Epidemiology, Social Movements, Social Networks, Social Prescribing, Social Wellbeing, Staying Healthy for Longer, Support for People with Complex Needs, Supporting People to Manage Their Health, Sustainability, Sustainable Health and Care Services, Sustainable Health and Social Care, Unhealthy Behaviours, Unhealthy Lifestyles, Unhealthy Living, Vascular Risk Factors, Wellbeing | Leave a comment

Realising the Value: Background to “Health as a Social Movement” (NHS England / Health Foundation / Nesta)

Posted on February 17, 2016 by Dementia and Elderly Care News

Summary A report has been published concerning the “Realising the Value Programme”, which in turn supplies the theoretical background for NHS England’s “Health as a Social Movement” programme. This report explores the concept of people and communities being put at … Continue reading →

Posted in Charitable Bodies, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Foundation, In the News, Integrated Care, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Personalisation, Quick Insights, UK, Universal Interest | Tagged 5YFV: NHS Five Year Forward View, Active and Healthy Ageing, Ageing Policy in the UK, Anu Singh: NHS England’s Director of Patient & Public Voice and Insight, Applied Research Centre in Health and Lifestyle Interventions: Coventry University, Awareness and Campaigns, Awareness and Understanding, Awareness of Potential Risks, Awareness Raising, Bangor University, Barriers to Self-Management in Early Stage Dementia, Behavioural Insights Team, Co-Production, Co-Production for Wellbeing, Coalition of the Willing, Commissioning and Funding, Commissioning for Value, Commissioning on Grounds of Quality and User Involvement, Community and Voluntary Sector, Community Services, Community Volunteering, Community-Based Care, Community-Based Interventions, Community-Based Services, Community-Based Support, Constrained Funding, Coordinated Health and Social Care, Coventry, Coventry University, Culture, Culture and Leadership, Culture Change, Demand and Capacity, Demand-Side Effectiveness, Demand-Side Factors, Economic Sustainability, Embedding Co-Production, Empowerment, Engagement, Exemplar Social Movements, Financial Sustainability in the NHS, Forward View Into Action: New Care Models, Funding Challenges, Health and Social Care, Health and Social Care Configuration, Health and Social Care Costs, Health and Social Care Integration, Health as a Social Movement (NHS England), Health Demand, Health Determinants, Health Improvement, Health Inequalities, Health Inequalities in England, Health Policy, Health Wellbeing and Independence, Health-Creating Society, Healthy Ageing, Healthy Behaviours, Healthy Communities, Healthy Lifestyles, Healthy Living, Improving Local Public Health, Improving Public Health, Institute of Health and Society: Newcastle University, Integrated and Community-Based Care, Interventions to Increase Patient Activation, Joined-Up Care, Life Course Approach, Life-Course Approach to Healthy and Active Ageing, Lifestyle, Lifestyle Risk Factors, Local Empowerment, Mental Health Services for Older People (Juniper Centre) Birmingham, National and Local Information Campaigns, National Association for Voluntary and Community Action (NAVCA), National Campaigns, National Voices, NAVCA, NAVCA (National Association for Voluntary and Community Action), nef (the new economics foundation), NESTA, NESTA: National Endowment for Science Technology and the Arts, New Care Models, New Care Models: Vanguard Sites, New Economics Foundation (nef), Newcastle University, NHS England’s Five Year Forward View, NHS Five Year Forward View (5YFV), Nudge, Obesity Time-Bomb, Overlapping Risk Factors, Patient Activation, Patient Empowerment, Patient Empowerment Movement, Patient Engagement, Patient Engagement Strategies, Patient Factors (Demand Side), Patient Involvement, Paul Healy: NHS Confederation, Peer Support, People Not Medicine to Save the NHS (NEF), Preventative Care, Preventative Services, Preventing and Managing Demand, Prevention, Prevention Agenda, Prevention Programmes, Preventive Care, Preventive Services, Pritti Mehta: Strategy Lead for Person Centred Care Team at NHS England, Public Awareness, Public Health, Public Health Campaigns, Public Health Promotion Campaigns, Raising Awareness, Realising the Value, Realising the Value Programme, Redesigning More Productive Services, Reducing Demand (Treatment and Recovery), Reducing Downstream Spending (Prevention Public Health and Self-Care), Reducing Waste in the NHS, Regional Voices, Risk Factors, Royal Society of Arts, RSA Action and Research Centre, School of Psychology: Bangor University, Self-Administration, Self-Care, Self-Determination, Self-Directed Services, Self-Directed Support, Self-Directed Support for Long Term Conditions, Self-Help, Self-Management, Self-Management in Chronic Illness, Self-Management in People With Early Stage Dementia, Self-Management Interventions in Early Stage of Dementia, Self-Management Programmes, Self-Management Support, Service User Involvement, Social Determinants of Health Inequalities, Social Epidemiology, Social Movements, Social Networks, Social Prescribing, Social Wellbeing, Staying Healthy for Longer, Support for People with Complex Needs, Supporting People to Manage Their Health, Sustainability, Sustainable Health and Care Services, Sustainable Health and Social Care, Transformation Funding, Unhealthy Behaviours, Unhealthy Lifestyles, Unhealthy Living, University of Wolverhampton, Vanguard Programme, Vanguards: New Care Models Programme, Volunteering Matters, Wellbeing | Leave a comment

Health as a Social Movement (NHS England)

Posted on February 11, 2016 by Dementia and Elderly Care News

Summary NHS England has launched a three-year programme to support what is hoped will become a broad social movement to encourage wider patient and public participation in improving health and care. Full Text Link Reference Health as a social movement. … Continue reading →

Posted in Charitable Bodies, Commissioning, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Management of Condition, National, NHS, NHS Evidence, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, UK, Universal Interest | Tagged 5YFV: NHS Five Year Forward View, Accountable Clinical Network for Cancer, Accountable Clinical Network for Cancer (Acute Care Collaboration), Accountable Clinical Networks, Accountable Clinical Networks for Cancer, Active and Healthy Ageing, Acute Care Collaboration (ACC) Vanguards, Acute Care Collaboration Vanguards, Ageing Policy in the UK, Airedale and Partners, Airedale and Partners (Enhanced Health in Care Homes), Awareness and Campaigns, Awareness and Understanding, Awareness of Potential Risks, Awareness Raising, Better Care Together, Better Care Together (Morecambe Bay Health Community) (Integrated Primary and Acute Care System), Better Care Together (Morecambe Bay Health Community) Vanguard, Campaigning, Care and Support for People With Dementia in Care Homes, Co-Production, Co-Production for Wellbeing, Coalition of the Willing, Commissioning and Funding, Commissioning for Carers Principles: Principle 2 Support What Works For Carers Share And Learn From Others, Commissioning for Value, Commissioning on Grounds of Quality and User Involvement, Community and Voluntary Sector, Community Services, Community Volunteering, Community-Based Care, Community-Based Interventions, Community-Based Services, Community-Based Support, Constrained Funding, Coordinated Health and Social Care, Culture, Culture and Leadership, Culture Change, Demand and Capacity, Demand-Side Effectiveness, Demand-Side Factors, Dementia: People With Dementia in Care Homes, Economic Sustainability, Embedding Co-Production, Empowerment, Engagement, Enhanced Health in Care Homes, Epidemiological Concepts, Epidemiology, Exemplar Social Movements, Financial Sustainability in the NHS, Forward View Into Action: New Care Models, Funding Challenges, GM Cancer Vanguard, Health and Social Care, Health and Social Care Configuration, Health and Social Care Costs, Health and Social Care Integration, Health as a Social Movement (NHS England), Health Demand, Health Determinants, Health Improvement, Health Inequalities, Health Inequalities in England, Health Policy, Health Wellbeing and Independence, Health-Creating Society, Healthy Ageing, Healthy Behaviours, Healthy Communities, Healthy Lifestyles, Healthy Living, Improving Local Public Health, Improving Public Health, Integrated and Community-Based Care, Integrated Primary and Acute Care Systems, Integrated Primary and Acute Care Systems (PACS), Integrated Primary and Acute Care Systems (PACS) Vanguard Sites, Interventions to Increase Patient Activation, Joined-Up Care, Life Course Approach, Life-Course Approach to Healthy and Active Ageing, Lifestyle, Lifestyle Risk Factors, Local Empowerment, Models of Enhanced Health in Care Homes - Vanguard Site: Airedale NHS Foundation, Models of Enhanced Health in Care Homes Vanguard Sites, Multispecialty Community Providers (MCPs) - Vanguard Site: Stockport Together, National and Local Information Campaigns, National Campaigns, nef (the new economics foundation), NESTA, NESTA: National Endowment for Science Technology and the Arts, New Care Models, New Care Models: Vanguard Sites, New Economics Foundation (nef), New Models of Acute Care Collaboration: Vanguard Sites, NHS Airedale Wharfedale and Craven CCG, NHS England’s Five Year Forward View, NHS Erewash CCG, NHS Five Year Forward View (5YFV), Nudge, Obesity Time-Bomb, Overlapping Risk Factors, Patient Activation, Patient Empowerment, Patient Empowerment Movement, Patient Engagement, Patient Engagement Strategies, Patient Factors (Demand Side), Patient Involvement, People Not Medicine to Save the NHS (NEF), Preventative Care, Preventative Services, Preventing and Managing Demand, Prevention, Prevention Agenda, Prevention Programmes, Preventive Care, Preventive Services, Public Awareness, Public Health, Public Health Campaigns, Public Health Promotion Campaigns, Raising Awareness, Redesigning More Productive Services, Reducing Demand (Treatment and Recovery), Reducing Downstream Spending (Prevention Public Health and Self-Care), Reducing Waste in the NHS, Risk Factors, Royal Free London NHS Foundation Trust, Royal Society of Arts, RSA Action and Research Centre, Self-Administration, Self-Care, Self-Determination, Self-Directed Services, Self-Directed Support, Self-Directed Support for Long Term Conditions, Self-Help, Self-Management, Self-Management in Chronic Illness, Self-Management Support, Service User Involvement, Social Determinants of Health Inequalities, Social Epidemiology, Social Movements, Social Networks, Social Prescribing, Social Wellbeing, Staying Healthy for Longer, Stockport Together, Stockport Together (Multispecialty Community Provider), Support for People with Complex Needs, Supporting People to Manage Their Health, Sustainability, Sustainable Health and Care Services, Sustainable Health and Social Care, Transformation Funding, Unhealthy Behaviours, Unhealthy Lifestyles, Unhealthy Living, Vanguard Programme, Vanguards: New Care Models Programme, Wellbeing, Wellbeing Erewash – Your Life Your Way (Multispecialty Community Provider), Wellbeing Erewash: Your Life Your Way, What Works | Leave a comment

Updated NHS Constitution for England (Department of Health)

Posted on July 29, 2015 by Dementia and Elderly Care News

Summary The NHS Constitution defines the rights of patients, public and staff, by clarifying NHS commitments and outlining the mutual obligations between the public, patients and staff. The NHS Constitution and the Handbook to the NHS Constitution have been updated … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, Management of Condition, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accountability, Acute Care, Acute Hospitals, Armed Forces Covenant, Avoidable Harm, Best Value for Taxpayers, Commitment, Communication, Compassion, Competence, Complaint and Redress, Confidentiality, Consent, Constitution (NHS), Contractual Duty of Candour, Culture, Culture Change, Delivering Dignity, Detecting Problems Quickly, Dignity, Dignity and Respect, Duty of Candour, Duty of Candour (DoC), European Economic Area, Everyone Counts, Francis Inquiry, Francis Inquiry Report: Executive Summary, Francis Report, Fundamental Standards, Healthwatch England, History of the NHS Constitution, Improving Lives, Informed Choice, Informed Choices About Health and Social Care, Integration of Physical and Mental Health, Involvement, Involvement and Participation, Local HealthWatch, Mandate from the Government to NHS England, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid-Staffordshire NHS Trust, NHS Belongs to the People, NHS Constitution, NHS Constitution and Whistleblowing, NHS Constitution Handbook, NHS Constitution Team, NHS Constitution: Updated 2015, NHS Mandate 2015 to 2016, NHS Values, Parity Between Mental and Physical Health, Parity Commitments, Parity of Esteem, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Services (PALS), Patient and Staff Feedback, Patient Complaints, Patient Complaints Handling, Patient Involvement, Patient Safety, Patients First and Foremost, Patients Not Heard, Regulation (EC) No 883/2004, Seven Principles Guiding the NHS, Transparency, Transparency and Accountability, Transparency Culture and the NHS Constitution, Value for Money | Leave a comment

The Foundations for a Patient-Centred NHS Learning Culture? (Department of Health)

Posted on July 21, 2015 by Dementia and Elderly Care News

Summary This “Learning Not Blaming” report presents the government’s response to (i) the Francis Freedom to Speak Up review, (ii) the Morecambe Bay Investigation, and (iii) the Public Administration Select Committee’s report on clinical incidents. The common theme for addressing … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Authority Gradients vs Freedom to Speak Up, Aviation Industry, Avoidable Harm, Avoidable Mortality, Avoidable Premature Mortality, Capacity and Capability of Regulators, Care Quality Commission, Care Quality Commission (CQC) Inspection Regime, Care Seven Days a Week, Clinical Incident Investigations, Clinical Incidents in the NHS, Clinical Risk Recognition and Planning, Comfort Seeking Organisations, Commons Public Administration Select Committee (PASC), Complaints and Raising Concerns, Complaints Handling, Complexity in the Complaints System, Consequences of the Francis Inquiry Report, Continuous Learning Culture, Corporate Self-Interest (Ahead of Patients), Cover-Ups (Attributed), Culture, Culture and Leadership, Culture Change in the NHS, Culture of Candour, Culture of Safety, Cumbria, Cumbria Partnership NHS Foundation Trust, Delayed Problem Recognition, Doctor Hadiza Bawa-Garba, Dr Bill Kirkup CBE, Dr Mike Durkin: NHS England’s Director of Patient Safety, Dr Mike Durkin: Patient Safety Investigation Service, Duty of Candour, Elevated Weekend Hospital Mortality, Five Year Forward View, Five Year Forward View (NHS England), Former Health Secretary Jeremy Hunt, Francis Freedom to Speak Up Report, Freedom to Speak Up (FTSU) Report, Freedom to Speak Up Guardian, Freedom to Speak Up Guardians, Freedom to Speak Up Report, Freedom to Speak Up Report: Principle 1: Culture of Safety, Freedom to Speak Up Report: Principle 2: Culture of Raising Concerns, Freedom to Speak Up Report: Principle 7: Raising and Reporting Concerns, Freedom to Speak Up? (Whistleblowing Review), Furness General Hospital, Furness General Hospital Dementia Unit, Furness General Hospital in Cumbria, Furness General Hospital: Ramsay Unit, Health Systems in Transition (HiT), Healthwatch, Honesty and Transparency, Hospital Mortality, Hospital Mortality Rates, House of Commons Public Administration Select Committee (PASC), Implications of the Francis Inquiry Report, Improving Services For Patients: Not Defending the System, Incident Reporting, Independent National Officer, Independent National Officer (INO), Independent Patient Safety Investigation Service, Independent Patient Safety Investigation Service (IPSIS), Intelligent Transparency, IPSIS: Independent Patient Safety Investigation Service, Just Culture, Learning Culture, Learning for Improvement, Learning from Complaints, Learning From Errors and Failures in Care, Learning Not Blaming, Listening to Patients Families and Staff, Local Freedom to Speak Up Guardians, MBRRACE-UK (Mothers and Babies – Reducing Risk Through Audits and Confidential Enquiries Across the UK), Monitor, Morecambe Bay Inquiry, Morecambe Bay Investigation Report, Mortality at the Weekend, National Clinical Assessment Service (NCAS), Negative Culture, Never Events, NHS Accountability, NHS Corporate Self-Interest, NHS Culture, NHS England Never Events Taskforce, NHS Five Year Forward View (5YFV), NHS Improvement, NHS Managerial Self-Interest, NHS Micro-Climates, NHS Patient Safety Culture, NHS Trust Development Authority (NHS TDA), NHS Trust Development Authority (NTDA), NHS Trust Development Authority (TDA), No Harm Culture, Open and Honest Incident Reporting, Open and Supportive Culture, Openness, Over-Complexity, Over-Reliance on External Approval, Over-Reliance on External Judgments, Over-Reliance on Judgments of Others, Parliamentary and Health Service Ombudsman, Patient Safety, Patient Safety in the NHS, Police: Complaints, Preventable Hospital Mortality, Problem Sensing, Problem Sensing Organisations (Versus Comfort Seeking Organisations), Public Administration Select Committee (PASC), Public Administration Select Committee Report into Clinical Incident Investigations, Recommendations for the University Hospitals of Morecambe Bay NHS Foundation Trust, Reducing Complexity, Reduction in Bureaucracy, Regulating Healthcare Systems, Regulating Healthcare Systems: Monitor, Regulation, Regulators, Regulators Sharing Information, Regulatory and Professional Bodies, Regulatory Gaps in Healthcare, Regulatory System, Repercussions From the Francis Inquiry Report, Report Into Maternity Care at Cumbria’s Furness General Hospital, Report of the Morecambe Bay Investigation, Reporting Culture, Reporting Mistakes, Rhona Flin: Aberdeen University, Rt Hon Jeremy Hunt MP: Former Secretary of State for Health, Scrutiny of Perinatal and Maternal Deaths, Second Mid Staffs: Furness General Hospital Parallels, Serious and Untoward Incidents (SUIs), Service Redesign, Seven Day Care in England, Seven Day Services, Small Business Enterprise and Employment Act 2015 (SBEEA), Speaking Up: Resolving NHS Complaints and Preventing Problems Recurring, Surgical Never Events, Target Culture, Target-Chasing (Hitting the Target Missing the Point), Transparency, Transparency and Accountability, Transparent Learning Culture, University Hospitals of Morecambe Bay NHS Trust, Unnecessary In-Hospital Deaths, User Complaints, Valuing Complaints, Weekend Effect, Weekend Mortality Rates, Weekend Services, Weekend Working, Whistleblowing, Workplace Culture | Leave a comment

More on Complaints Handling in the NHS (BBC News / PHSO / NHS England / Patients’ Association)

Posted on June 13, 2015 by Dementia and Elderly Care News

Summary Research commissioned by the Parliamentary and Health Service Ombudsman (PHSO) indicates that around only one-third of people who experience poor service from public bodies, including the NHS, in England actually make a complaint. Common reasons for not to complaining … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS England, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, Statistics, UK | Tagged Anna Bradley: Chairwoman of Healthwatch England, BBC Health News, Care Quality Commission (CQC), Comments and Complaints, Commissioning Bodies, Communication With PHSO Too Time-Consuming, Compassionate Care, Compassionate Complaints Handling System, Complainant and Non-Complainant Survey (PHSO), Complaint Themes, Complaints, Complaints About Acute Trusts (2014-15) Report, Complaints About Acute Trusts in England, Complaints Advocacy, Complaints Handling, Complaints Support Services, Consumer Experiences of Health and Social Care, Culture, Culture Change, Culture of Candour, Customer Contact & Complaints, Dame Julie Mellor: Parliamentary and Health Ombudsman Service, Defensive Culture: Deny Delay Defend and Deceive, Dismissive or Insensitive Attitude of PHSO Assessors / Investigators (Alleged), Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Feeling In the Wrong When Complaining, Formal Complaints, Formal Complaints Process, Future for Health and Social Care Complaints Handling, Governance, Health and Social Care Complaints System, Healthwatch England, Hospital Complaints, Katherine Murphy: Chief Executive of the Patients Association, Kerry Thompson: NHS England Senior Customer Service Centre Manager, Negative Culture: Deny Delay Defend and Deceive, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Process, NHS England Complaints Policy, NHS England National Customer Contact Centre, NHS Governance and Accountability, NHS Governance in Complaints Handling (PHSO), NHS Governance of Complaints Handling, NHS Hospital Complaints, NHS Hospital Complaints System, No Apology, Openness, Openness and Transparency, Parliamentary and Health Service Ombudsman, Parliamentary and Health Service Ombudsman (PHSO), Parliamentary and Health Service Ombudsman: Labyrinth of Bureaucracy (Patients Association), Patient Complaints, Patient Complaints Handling, Patient Experience, Patient Experiences of Complaints Handling, Patients Association, Patients Association Findings from November 2014 PHSO Report, Patients Feel Completely Let Down, Patients Feel Emotionally Debilitated, Patients Made to Feel In the Wrong For Complaining, Patients Not Listened To or Not Believed, PHSO Failure to Challenge NHS Organisations (Alleged), PHSO Recommendations are Ineffective (Allegation), PHSO: Alleged to Overlook or Ignore Evidence, Principles of Good Complaint Handling, Public Services Complaints, Quality Improvement, Raising Concerns, Raising Concerns Policy, Raising Standards, Reducing Complexity, Reluctance to Raise Concerns About Care, Scope of Complaints Narrowed (Allegation), Service User Experience, Sir Robert Francis QC, Speaking Up: Resolving NHS Complaints and Preventing Problems Recurring, Statutory Duty of Candour, Sub-Standard Final Complaints Reports, Table of Complaints About Acute Trusts (2014-15), Themes of Complaints (For PHSO Reflection), Transparency, Transparency and Accountability, Transparent Learning Culture, User Complaints, User Experience, User-Led Vision for Raising Concerns and Complaints, User-Led Vision of the Complaints System, Valuing Complaints | Leave a comment

Time to Deliver on the Five Year Forward View (BBC News / NHS England / Department of Health)

Posted on June 7, 2015 by Dementia and Elderly Care News

Summary The seven main national health bodies (namely NHS England, Monitor, the NHS Trust Development Authority (TDA), the Care Quality Commission (CQC), Public Health England, the National Institute for Health and Care Excellence (NICE) and Health Education England) jointly published … Continue reading →

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