Tag Archives: Culture

Complaints Matter: Improving Complaints Handling (BBC News / CQC)

Summary The Care Quality Commission’s “Complaints Matter” report identifies variations in how complaints are handled throughout the NHS, primary care and adult social care services in England. The regulator wants complaints about health and social care to be encouraged and … Continue reading

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)

Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading

Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Dalton Review Concerning Options for Providers of NHS Care (Department of Health / King’s Fund / KPMG / NHS Improvement)

Summary Sir David Dalton’s independent review of possible new options for providers of NHS care remains open for comments until the August 31st 2014. Full Text Link Reference Dalton Review 2014: new options for providers of NHS care. London [Online]: … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, International, King's Fund, National, NHS, NHS Improvement, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Compassion in Practice: 6Cs Live! Week of Action (NHS England)

Summary The Compassion in Practice 6CsLive! Week of Action, hosted by the national Nursing Support Team at NHS England, starts on Monday July 21st 2014. Read more: Compassion in Practice 6Cs Live! Week of Action 21st July – 25th July 2014.

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), In the News, Local Interest, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Curbing a Public Services Culture of Denial and Failure? (BBC News / PASC / NESTA)

Summary The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling. Full Text Link Reference … Continue reading

Posted in BBC News, In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Francis Inquiry Re-Interpreted in the Light of Classic Social Psychology Experiments

Summary The Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry goes into some detail when considering the impact of social influences on nursing staff and other NHS employees. Volume 3, in particular, has large sections dedicated to NHS culture and values. … Continue reading

Posted in For Nurses and Therapists (mostly), For Researchers (mostly), International, Quick Insights, Standards, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Cancer Patients in UK: Possible Ageism Alleged (BBC News / Macmillan Cancer Support)

Summary Macmillan Cancer Support has asserted that elderly cancer patients may be “written off” unnecessarily as too old for treatment. Patients over 65 are sometimes assessed primarily on grounds of their age, instead of assessing their overall fitness. NHS England acknowledges that better … Continue reading

Posted in BBC News, Charitable Bodies, In the News, National, NHS, NHS England, Person-Centred Care, Quick Insights, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Delivering Integrated Care and Support (IRISS)

Summary This Institute for Research and Innovation in Social Services (IRISS) document, written by Professor Alison Petch and commissioned by the Association of Directors of Social Work (ADSW), reviews the evidence on the factors involved in promoting health and social … Continue reading

Posted in Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Management of Condition, National, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Scotland, Standards, Systematic Reviews, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

How Patients Develop Severe Pressure Ulcers: the Organisational Context (BMJ Open)

Summary The authors investigated the role played by organisational context at six sites in Yorkshire (England) in the development of severe pressure ulcers. Lessons concerning potential failures in the delivery of treatment, and some root-causes of sub-optimal care, are explored. … Continue reading

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Management of Condition, NHS, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Culture Change Moves Forwards / Waiting Time Targets (BBC News / CQC / Nuffield Trust / QualityWatch)

Summary David Prior, the Care Quality Commission chairman, has commented that the NHS had become “too powerful to criticise” in the recent past, despite some patients receiving an unsatisfactory service. Even the most senior staff were sometimes afraid to speak out. He … Continue reading

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Foundation, In the News, Management of Condition, National, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment