Tag Archives: Customer Service and Communication

Leading Change, Adding Value (NHS England / HEE / Department of Health)

Posted on May 20, 2016 by Dementia and Elderly Care News

Summary The Chief Nursing Officer for England has launched NHS England’s “Leading Change, Adding Value” framework for nursing, midwifery and care staff. It is based upon ten commitments, which comprise [quotation]: We will promote a culture where improving the population’s … Continue reading →

Compassion in Practice: 6Cs Live! Week of Action (NHS England)

Posted on July 9, 2014 by Dementia and Elderly Care News

Summary The Compassion in Practice 6CsLive! Week of Action, hosted by the national Nursing Support Team at NHS England, starts on Monday July 21st 2014. Read more: Compassion in Practice 6Cs Live! Week of Action 21st July – 25th July 2014.

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), In the News, Local Interest, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged 6 C’s of Nursing, 6Cs Live!, 6Cs Live! Communications Hub, Assessment of Competence, Care and Compassion, Care Is Our Business, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice 6Cs Live! Week of Action (2014), Compassion in Practice: 6Cs Live!, Compassion in Practice: Action Areas, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Enabling Compassionate Care in Acute Hospital Settings, NHS Constitution, Nursing Support Team at NHS England, Patient Care, Personal Behaviour, Professional Conduct, Professionalism, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), The 6 Cs, The 6Cs, User Experience | Leave a comment

6Cs Live! Communication Hub Launched by Sir David Nicholson at Wolverhampton’s New Cross Hospital (NHS England)

Posted on July 6, 2013 by Dementia and Elderly Care News

Summary Sir David Nicholson, Chief Executive of NHS England, launched the “6Cs Live!” online hub at the Royal Wolverhampton Hospital NHS Trust. This event took place at the Wolverhampton Medical Institute, and was timed to celebrate the 65th anniversary of the NHS. … Continue reading →

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), In the News, Local Interest, National, New Cross Dementia Project, New Cross Hospital, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Royal Wolverhampton NHS Trust, Standards, UK, Universal Interest, Wolverhampton | Tagged 6 C’s of Nursing, 6Cs Live!, 6Cs Live! Communications Hub, Care and Compassion, Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: National Vision and Strategy for Nurses, Compassionate Care, Compassionate Care in Acute Hospital Settings, Courage, Culture, Culture Change, Customer Service and Communication, Dementia Action Network (DAN), Dementia Outreach Team, Experiences, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, Juliet Beal (Director of Nursing at NHS England), New Cross Hospital Dementia Outreach Service, NHS Culture, NHS's 65th Anniversary, Positive Culture, Professional Conduct, Public Health, Respectful Communication, Shaping Culture, Sir David Nicholson, Six C’s (Jane Cummings: Chief Nursing Officer for England), Social for Care Makers, Social Media, The 6 Cs, Wolverhampton Medical Institute (WMI) | Leave a comment

Care Makers Hub (NHS Employers / NHS England)

Posted on July 1, 2013 by Dementia and Elderly Care News

Summary The Care Makers Programme was launched in December 2012 to support the “Compassion in Practice” nursing, midwifery and care staff strategy. It is led by NHS Employers and NHS England. The online hub provides care makers with tools and resources, and … Continue reading →

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), Health Education England (HEE), National, NHS, NHS Employers, NHS England, Person-Centred Care, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged 6 C’s of Nursing, 6Cs Live! Communications Hub, Candour, Care and Compassion, Care Makers Hub, Care Makers Programme, Care Makers' Social Media Guide, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: National Vision and Strategy for Nurses, Compassionate Care, Compassionate Care in Acute Hospital Settings, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, E4E: Energise for Excellence, Enabling Compassionate Care in Acute Hospital Settings, Energise for Excellence (E4E), Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, Juliet Beal (Director of Nursing at NHS England), NHS Culture, NHS Friends and Family Test, NHS Leadership Academy, NHS's 65th Anniversary, Nursing and Midwifery Council’s Raising Concerns, Openness and Transparency, Patient Experience, Positive Culture, Prime Minister's Challenge on Dementia, Professional Conduct, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Sir David Nicholson, Six C’s (Jane Cummings: Chief Nursing Officer for England), Social Media, Social Media Guide for Care Makers, Social Media Pros and Cons, The 6 Cs, Transparency, Transparency and Accountability, User Experience | Leave a comment

Compassion in Practice: Implementation Plans (NHS England)

Posted on April 16, 2013 by Dementia and Elderly Care News

Summary Compassion in Practice is the three-year vision and strategy for nursing, midwifery and care staff, as created by Jane Cummings, the Chief Nursing Officer for England (CNO) at NHS England (previously the NHS Commissioning Board), and Viv Bennett, Director … Continue reading →

Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Education England (HEE), Integrated Care, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged 6 C’s of Nursing, 6Cs Live!, Assessment of Competence, Care and Compassion, Care Is Our Business, Chief Nursing Officer for England (CNO), Chief Nursing Officer’s Conference (2012), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: Action Areas, Compassion in Practice: Implementation Plans NHS England, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Dementia Challenge, Enabling Compassionate Care in Acute Hospital Settings, Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Independence, Independent Living, Jane Cummings: Chief Nursing Officer for England, Leadership, NHS Change Day, NHS Commissioning Board, NHS Commissioning Board (NHSCB), NHS Commissioning Board: Nursing Directorate, NHS England (Formerly the NHS Commissioning Board), NHS Friends and Family Test, NHS Leadership Academy, North England Transparency of Care Project, Nurses per Occupied Bed (NPOB), Nursing and Midwifery Council’s Raising Concerns, Patient Experience, Prime Minister’s Dementia Challenge, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), Staying Independent, The 6 Cs, The 6Cs, User Experience, Vision and Strategy for Nurses Midwives and Care Staff, Well-Being, Wellbeing | Leave a comment

Compassion in Nursing, Midwifery and Care (NHS Commissioning Board)

Posted on December 6, 2012 by Dementia and Elderly Care News

Summary This report explains the Chief Nursing Officer for England Jane Cummings’ three-year strategy for building a culture of compassionate care into all areas nursing, midwifery and care staff practice. Actions will include recruiting, appraising and training staff according to … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), In the News, National, NHS, Patient Care Pathway, Person-Centred Care, Physiotherapy, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged 6 C’s of Nursing, Assessment of Competence, Care and Compassion, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Enabling Compassionate Care in Acute Hospital Settings, Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, NHS Commissioning Board, NHS Commissioning Board (NHSCB), NHS Friends and Family Test, NHS Leadership Academy, North England Transparency of Care Project, Nurses per Occupied Bed (NPOB), Nursing and Midwifery Council’s Raising Concerns, Patient Experience, Prime Minister's Challenge on Dementia, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), The 6 Cs, User Experience | 1 Comment

Housing and Care for Vulnerable Older People: Social Housing Providers and Older People’s Organisations Working Together (Orbit Charitable Trust)

Posted on November 21, 2012 by Dementia and Elderly Care News

Summary This report from the Orbit Charitable Trust discusses the outcomes from a programme of research and policy work into the needs of older people with dementia, mental illness and other health-related problems and the ways in which different organisations … Continue reading →

Posted in Age UK, Charitable Bodies, Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Housing, Integrated Care, Management of Condition, Models of Dementia Care, National, Non-Pharmacological Treatments, Person-Centred Care, Practical Advice, Quick Insights, UK, Universal Interest | Tagged Accord Group, Accord Housing Association Ltd, Age UK Newcastle, Age UK Norfolk, Age UK Walsall, Age-Friendly Communities, Age-Friendly Environments, Big Conversations, Big Conversations (York Birmingham and London), Breaking the Mould, Building Dementia and Age-Friendly Neighbourhoods, Choice, Choice and Control Over Decisions, Communication-Friendly Communities, Customer Service and Communication, Dignity, Dimensions, Extra Care Housing, Fit for Purpose Organisations, Housing Adaptations, Housing and Care for Older People, Housing Associations, Housing for Older People, Housing for Vulnerable Older People: Social Housing, Housing Learning & Improvement Network (Housing LIN), Housing Options Information and Advice, Housing Providers, Local Authorities, Local Authorities (LAs), Localism, Low Level Support, National Housing Federation, Older People's Organisations, Orbit Charitable Trust, Orbit Charitable Trust (OCT), Partnership and Collaboration, Person Centred Working, Preparing for a Better Later Life, Riseborough Research & Consultancy Associates, Social Capital, Social Housing Providers, Volunteering and Community Outreach | Leave a comment

Tag Archives: Customer Service and Communication

Compassion in Practice: 6Cs Live! Week of Action (NHS England)

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