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Tag Archives: Customer Service and Communication
Leading Change, Adding Value (NHS England / HEE / Department of Health)
Summary The Chief Nursing Officer for England has launched NHS England’s “Leading Change, Adding Value” framework for nursing, midwifery and care staff. It is based upon ten commitments, which comprise [quotation]: We will promote a culture where improving the population’s … Continue reading →
Posted in Acute Hospitals, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), In the News, Integrated Care, Management of Condition, National, NHS, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, Standards, UK, Universal Interest
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Tagged 5YFV: NHS Five Year Forward View, 6 C’s of Nursing, Academic Health Science Networks, All Our Health, All Our Health (Public Health England), All Our Health: Healthcare Professionals Improving Health Outcomes and Reducing Health Inequalities, Assessment of Competence, Barts Health NHS Trust, Better Experience, Better Outcomes, Better Use of Resources, Breaking Down Boundaries Across Levels of Care and Settings, Cambridgeshire and Peterborough NHS Foundation Trust, Care and Compassion, Care and Quality, Central Manchester University Hospitals NHS Trust, Cheshire and Wirral Partnership NHS Foundation Trust, Chief Nursing Officer for England (CNO), Closing the Care and Quality Gap, Closing the Funding and Efficiency Gap, Closing the Health and Wellbeing Gap, Collaborative Working Across Care Sectors to Improve Patient Safety (Case Study), Compassion in Practice: National Vision and Strategy for Nurses, Compassionate Care, Compassionate Care in Acute Hospital Settings, Confidential Inquiry into Premature Deaths of People with Learning Disabilities (CIPOLD), Coordination Across Sectors for a Comprehensive Continuum of Services, Culture and Leadership, Culture Change, Culture of Candour, Culture of Care, Culture of Reflective Practice, Customer Service and Communication, Developing Innovative Ways to Rethink Service Delivery, Diabetes Training Programme (Case Study), Duty of Candour, Earn As You Learn, Efficiency Opportunities, Empowering and Engaging Patients, Enabling Compassionate Care in Acute Hospital Settings, Endless Winter in NHS (Allegation), Enhancing the Strength and Resilience of Health Systems, Experience of Care, First Response Service: a 24/7 Integrated Model For Urgent Mental Health Care (Case Study), Five Year Forward View, Five Year Forward View for Mental Health (2016), Former Health Secretary Jeremy Hunt, Frail Older People Moved in Hospitals at 3am (Allegation), Frail Older People Moved in Hospitals at Night, Funding and Efficiency, Funding and Efficiency Gap, Great Ormond Street Hospital for Children Foundation Trust, Health as a Social Movement (NHS England), Health Policy, Health Services, Healthcare Professionals Improving Health Outcomes and Reducing Health Inequalities (Public Health England's All Our Health), Healthy New Towns Programme, Healthy Places: Integrated Services for Local Populations, Homes for Nurses Scheme, Improvement of Working Conditions, Improving Health: Closing the Health and Wellbeing Gap, Improving Infection Control in Nursing Care Homes (Case Study), Improving Outcomes, Improving Outcomes for People Living With Dementia (Case Study), Integrated Services for Local Populations, Jane Cummings: Chief Nursing Officer for England, Janet Davies: RCN General Secretary, Jumbulances, Leading Change Adding Value Framework, Leading Change Adding Value Framework: Impact Measurement, Leading Change Adding Value Initiative, Leading Change Adding Value National Resources: Documents Tools and References, Learning Disabilities, Leeds Teaching Hospitals NHS Trust, Life Course Approach, Life Course Approaches to Supporting Wellbeing Resilience and Independence, Local Digital Roadmaps, Local Sustainability and Transformation Plans (STPs), Lord Carter Review, Lord Willis: Independent Chair of Shape of Caring Review, Making Every Contact Count, Making Every Contact Count (MECC), Making Every Contact Count Programme (MECC), Managing Processes for Quality and Better Outcomes, Mencap Report: Death By Indifference, Mental Health, Mental Health and Learning Disabilities, National Maternity Review (2016), National Resources: Documents Tools and References, National Voices, NHS Continuing Healthcare (NHS CHC), NHS Culture, NHS England’s Five Year Forward View, NHS England’s Leading Change Adding Value Framework, NHS England’s Right Care Programme, NHS Five Year Forward View (5YFV), NHS Right Care Approach, NHS Student Bursary Cuts, No Decision About Me Without Me, Nottingham University Hospitals NHS Trust, Nurses and Midwives, Nurses and Midwives: Coordination to Ensure a Comprehensive Continuum of Services, Nurses and Midwives: Empowering People and Engaging Patients, Nurses and Midwives: Influencing Upstream and Downstream Public Health Services, Nurses and Midwives: Innovation in Rethinking Service Delivery, Nurses And Midwives: Managing For Quality And Better Outcomes, Nurses and Midwives: Reducing Barriers / Boundaries Across Care Settings, Nurses Midwives and Care Assistants, Nursing, Nursing Apprentices, Nursing Associates, Nursing Associates - Health Education England Training Test Site: Bart’s Health NHS Trust, Nursing Associates - Health Education England Training Test Site: Cambridgeshire and Peterborough NHS Foundation Trust, Nursing Associates - Health Education England Training Test Site: Central Manchester University Hospitals NHS Trust, Nursing Associates - Health Education England Training Test Site: Cheshire and Wirral Partnership NHS Foundation Trust, Nursing Associates - Health Education England Training Test Site: Great Ormond Street Hospital for Children Foundation Trust, Nursing Associates - Health Education England Training Test Site: Leeds Teaching Hospitals NHS Trust, Nursing Associates - Health Education England Training Test Site: Nottingham University Hospitals NHS Trust, Nursing Associates - Health Education England Training Test Site: Royal Devon and Exeter NHS Foundation Trust, Nursing Associates - Health Education England Training Test Site: St George’s University Hospitals NHS Foundation Trust, Nursing Associates - Health Education England Training Test Site: Walsall Healthcare NHS Trust, Nursing Associates - Health Education England Training Test Site: Whittington Health NHS Trust, Nursing Associates - Health Education England Training Test Sites, Nursing Degree Apprenticeships, Nursing Workforce Reforms (October 2017), Organisational and Cultural Barriers, Outcomes Important To Me, Overcoming Barriers, Participation and Social Mobility, Population Health and Prevention, Productivity, Public Health England's All Our Health Framework, Raising the Bar: Shape of Caring Review Report, RCN Conference (2016), Reacting to Red - Developing a Whole Health and Social Care Economy Approach to Preventing and Reducing Pressure Ulcers (Case Study), Recovery Coaching in an Older Persons Acute Rehabilitation Ward (Case Study), Releasing Nursing Time While Providing Safer Care (Case Study), Right Care Approach, Right Care Casebooks, Right Care Programme, Right Staff Right Skills Right Place Right Time (National Quality Board), Right Staff With the Right Skills in the Right Place at the Right Time (National Quality Board), Rightcare Programme, Role of the Enhanced Practice Nurse (Case Study), Royal Devon and Exeter NHS Foundation Trust, Rt Hon Jeremy Hunt MP: Former Secretary of State for Health, Self-Management, Self-Management Support, Shape of Caring Review “Raising the Bar” Report, Shape of Caring Review Report (2015), Sickle Cell Disease (SCD), Sickle Cell Disease: Calls For Better Training and Awareness (RCN), Six C’s (Jane Cummings: Chief Nursing Officer for England), St George’s University Hospitals NHS Foundation Trust, Staff Demoralisation and Creeping Defeatism (Allegation), Teaching Care Homes (Case Study), Technology and Informatics, Telemedicine in Care Homes (Case Study), Ten Commitments (Jane Cummings: Chief Nursing Officer for England), Ten Commitments (NHS England), Ten Commitments to Support Action of Nursing Midwifery and Care Staff, The 10 Commitments: Professor Jane Cummings, Transforming Care: Closing the Care and Quality Gap, Triple Aim: (1) Improved Health and Wellbeing (2) Redesigned Care and (3) Wise Financial Stewardship, Unwarranted Variations, Using Social Media for Reaching Women and Families in Healthcare Services (Case Study), Voices of Users, Volunteering and Social Action, Walsall Healthcare NHS Trust, Where-What-How (Right Care Approach), Whittington Health NHS Trust, Winter Pressues and Associated Failings "New Norm" (Allegation), Workforce, Working Conditions (Nurses)
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Compassion in Practice: 6Cs Live! Week of Action (NHS England)
Summary The Compassion in Practice 6CsLive! Week of Action, hosted by the national Nursing Support Team at NHS England, starts on Monday July 21st 2014. Read more: Compassion in Practice 6Cs Live! Week of Action 21st July – 25th July 2014.
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), In the News, Local Interest, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest
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Tagged 6 C’s of Nursing, 6Cs Live!, 6Cs Live! Communications Hub, Assessment of Competence, Care and Compassion, Care Is Our Business, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice 6Cs Live! Week of Action (2014), Compassion in Practice: 6Cs Live!, Compassion in Practice: Action Areas, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Enabling Compassionate Care in Acute Hospital Settings, NHS Constitution, Nursing Support Team at NHS England, Patient Care, Personal Behaviour, Professional Conduct, Professionalism, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), The 6 Cs, The 6Cs, User Experience
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6Cs Live! Communication Hub Launched by Sir David Nicholson at Wolverhampton’s New Cross Hospital (NHS England)
Summary Sir David Nicholson, Chief Executive of NHS England, launched the “6Cs Live!” online hub at the Royal Wolverhampton Hospital NHS Trust. This event took place at the Wolverhampton Medical Institute, and was timed to celebrate the 65th anniversary of the NHS. … Continue reading →
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), In the News, Local Interest, National, New Cross Dementia Project, New Cross Hospital, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Royal Wolverhampton NHS Trust, Standards, UK, Universal Interest, Wolverhampton
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Tagged 6 C’s of Nursing, 6Cs Live!, 6Cs Live! Communications Hub, Care and Compassion, Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: National Vision and Strategy for Nurses, Compassionate Care, Compassionate Care in Acute Hospital Settings, Courage, Culture, Culture Change, Customer Service and Communication, Dementia Action Network (DAN), Dementia Outreach Team, Experiences, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, Juliet Beal (Director of Nursing at NHS England), New Cross Hospital Dementia Outreach Service, NHS Culture, NHS's 65th Anniversary, Positive Culture, Professional Conduct, Public Health, Respectful Communication, Shaping Culture, Sir David Nicholson, Six C’s (Jane Cummings: Chief Nursing Officer for England), Social for Care Makers, Social Media, The 6 Cs, Wolverhampton Medical Institute (WMI)
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Care Makers Hub (NHS Employers / NHS England)
Summary The Care Makers Programme was launched in December 2012 to support the “Compassion in Practice” nursing, midwifery and care staff strategy. It is led by NHS Employers and NHS England. The online hub provides care makers with tools and resources, and … Continue reading →
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), Health Education England (HEE), National, NHS, NHS Employers, NHS England, Person-Centred Care, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest
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Tagged 6 C’s of Nursing, 6Cs Live! Communications Hub, Candour, Care and Compassion, Care Makers Hub, Care Makers Programme, Care Makers' Social Media Guide, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: National Vision and Strategy for Nurses, Compassionate Care, Compassionate Care in Acute Hospital Settings, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, E4E: Energise for Excellence, Enabling Compassionate Care in Acute Hospital Settings, Energise for Excellence (E4E), Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, Juliet Beal (Director of Nursing at NHS England), NHS Culture, NHS Friends and Family Test, NHS Leadership Academy, NHS's 65th Anniversary, Nursing and Midwifery Council’s Raising Concerns, Openness and Transparency, Patient Experience, Positive Culture, Prime Minister's Challenge on Dementia, Professional Conduct, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Sir David Nicholson, Six C’s (Jane Cummings: Chief Nursing Officer for England), Social Media, Social Media Guide for Care Makers, Social Media Pros and Cons, The 6 Cs, Transparency, Transparency and Accountability, User Experience
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Compassion in Practice: Implementation Plans (NHS England)
Summary Compassion in Practice is the three-year vision and strategy for nursing, midwifery and care staff, as created by Jane Cummings, the Chief Nursing Officer for England (CNO) at NHS England (previously the NHS Commissioning Board), and Viv Bennett, Director … Continue reading →
Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Education England (HEE), Integrated Care, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest
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Tagged 6 C’s of Nursing, 6Cs Live!, Assessment of Competence, Care and Compassion, Care Is Our Business, Chief Nursing Officer for England (CNO), Chief Nursing Officer’s Conference (2012), Commitment, Communication, Compassion, Compassion and Care, Compassion in Practice, Compassion in Practice: Action Areas, Compassion in Practice: Implementation Plans NHS England, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Dementia Challenge, Enabling Compassionate Care in Acute Hospital Settings, Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Independence, Independent Living, Jane Cummings: Chief Nursing Officer for England, Leadership, NHS Change Day, NHS Commissioning Board, NHS Commissioning Board (NHSCB), NHS Commissioning Board: Nursing Directorate, NHS England (Formerly the NHS Commissioning Board), NHS Friends and Family Test, NHS Leadership Academy, North England Transparency of Care Project, Nurses per Occupied Bed (NPOB), Nursing and Midwifery Council’s Raising Concerns, Patient Experience, Prime Minister’s Dementia Challenge, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), Staying Independent, The 6 Cs, The 6Cs, User Experience, Vision and Strategy for Nurses Midwives and Care Staff, Well-Being, Wellbeing
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Compassion in Nursing, Midwifery and Care (NHS Commissioning Board)
Summary This report explains the Chief Nursing Officer for England Jane Cummings’ three-year strategy for building a culture of compassionate care into all areas nursing, midwifery and care staff practice. Actions will include recruiting, appraising and training staff according to … Continue reading →
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), In the News, National, NHS, Patient Care Pathway, Person-Centred Care, Physiotherapy, Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest
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Tagged 6 C’s of Nursing, Assessment of Competence, Care and Compassion, Chief Nursing Officer for England (CNO), Commitment, Communication, Compassion, Compassion and Care, Compassionate Care, Compassionate Care in Acute Hospital Settings, Competence, Courage, Cultural Barometer, Culture, Culture Change, Customer Service and Communication, Enabling Compassionate Care in Acute Hospital Settings, Experiences, FFT: Friends and Family Test, Friends and Family Test (NHS), Future Leadership Forum for Social Care, Image of Nursing, Jane Cummings: Chief Nursing Officer for England, NHS Commissioning Board, NHS Commissioning Board (NHSCB), NHS Friends and Family Test, NHS Leadership Academy, North England Transparency of Care Project, Nurses per Occupied Bed (NPOB), Nursing and Midwifery Council’s Raising Concerns, Patient Experience, Prime Minister's Challenge on Dementia, Public Health, Recruitment and Retention, Respectful Communication, Shaping Culture, Six C’s (Jane Cummings: Chief Nursing Officer for England), The 6 Cs, User Experience
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Housing and Care for Vulnerable Older People: Social Housing Providers and Older People’s Organisations Working Together (Orbit Charitable Trust)
Summary This report from the Orbit Charitable Trust discusses the outcomes from a programme of research and policy work into the needs of older people with dementia, mental illness and other health-related problems and the ways in which different organisations … Continue reading →
Posted in Age UK, Charitable Bodies, Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Housing, Integrated Care, Management of Condition, Models of Dementia Care, National, Non-Pharmacological Treatments, Person-Centred Care, Practical Advice, Quick Insights, UK, Universal Interest
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Tagged Accord Group, Accord Housing Association Ltd, Age UK Newcastle, Age UK Norfolk, Age UK Walsall, Age-Friendly Communities, Age-Friendly Environments, Big Conversations, Big Conversations (York Birmingham and London), Breaking the Mould, Building Dementia and Age-Friendly Neighbourhoods, Choice, Choice and Control Over Decisions, Communication-Friendly Communities, Customer Service and Communication, Dignity, Dimensions, Extra Care Housing, Fit for Purpose Organisations, Housing Adaptations, Housing and Care for Older People, Housing Associations, Housing for Older People, Housing for Vulnerable Older People: Social Housing, Housing Learning & Improvement Network (Housing LIN), Housing Options Information and Advice, Housing Providers, Local Authorities, Local Authorities (LAs), Localism, Low Level Support, National Housing Federation, Older People's Organisations, Orbit Charitable Trust, Orbit Charitable Trust (OCT), Partnership and Collaboration, Person Centred Working, Preparing for a Better Later Life, Riseborough Research & Consultancy Associates, Social Capital, Social Housing Providers, Volunteering and Community Outreach
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