Tag Archives: Feedback

Curbing a Public Services Culture of Denial and Failure? (BBC News / PASC / NESTA)

Summary The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling. Full Text Link Reference … Continue reading

Posted in BBC News, In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Fear of Raising Concerns About Care (ICM Research / CQC)

Summary Research carried out by the Care Quality Commission (CQC) and ICM Research has found that one in nine people would be reluctant to speak out about poor care. The same survey showed that care services do not (generally) respond … Continue reading

Posted in Acute Hospitals, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Patient Experience Overall Measure: Health Statistics Notes and Guidance (Department of Health)

Summary Documents have been produced by the Department of Health to supply further technical information, notes and guidance relating to the patient experience overall measure. These guides cover methodology, user engagement in patient experience statistics, and a quality statement on … Continue reading

Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Jeremy Hunt on ‘Complacent’ Hospitals (BBC News)

Summary Health secretary Jeremy Hunt has stated that some hospitals are coasting along and settling for minimum standards instead of striving for excellence. He has criticised a culture of “complacency” and low expectations which may be placing unnecessary limits on performance in the NHS. The challenge is to … Continue reading

Posted in Acute Hospitals, BBC News, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Friends and Family Test: Publishing Results (Department of Health)

Summary This guidance helps providers of NHS funded services to calculate and present NHS friends and family test results. Full Text Link Reference Department of Health (2013). The NHS friends and family test: publication guidance. Leeds: Department of Health, February … Continue reading

Posted in Acute Hospitals, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), National, NHS, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Friends and Family Test: Implementation Guide (Department of Health)

Summary This guidance explains how to put the national friends and family test into practice in the NHS. It is aimed initially at NHS acute services, for use with inpatients and patients discharged from A&E. Data collection should be in … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), National, NHS, Person-Centred Care, Practical Advice, Proposed for Next Newsletter, Quick Insights, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment