Tag Archives: Feedback

Curbing a Public Services Culture of Denial and Failure? (BBC News / PASC / NESTA)

Summary The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling. Full Text Link Reference … Continue reading

Posted in BBC News, In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Fear of Raising Concerns About Care (ICM Research / CQC)

Summary Research carried out by the Care Quality Commission (CQC) and ICM Research has found that one in nine people would be reluctant to speak out about poor care. The same survey showed that care services do not (generally) respond … Continue reading

Posted in Acute Hospitals, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Patient Experience Overall Measure: Health Statistics Notes and Guidance (Department of Health)

Summary Documents have been produced by the Department of Health to supply further technical information, notes and guidance relating to the patient experience overall measure. These guides cover methodology, user engagement in patient experience statistics, and a quality statement on … Continue reading

Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , | Leave a comment