Tag Archives: FFT: Friends and Family Test

Potential Conflict of Interests in Staff Assistance with Patient Feedback Reviews (BBC Newsnight)

Summary Staff often help patients to post reviews of their experiences of hospital care on the Patient Opinion site. Patient Opinion does support trusts in allowing staff to assist patients in submitting their feedback when these people may suffer from … Continue reading

Posted in Acute Hospitals, BBC News, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, NHS Digital (Previously NHS Choices), NHS England, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The NHS Mandate: a Mandate from the Government to NHS England, April 2013 to March 2015 (Department of Health)

Summary This updated mandate describes the renewed ambitions for the health service, for the period 2013 – 2015. As with previous editions, it is structured around the five key areas where NHS England (previously called the NHS Commissioning Board) is … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Mental Health, Models of Dementia Care, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Personalisation, Quick Insights, Standards, Telecare, Telehealth, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Hospital Complaints Handling (Parliamentary and Health Service Ombudsman)

Summary The three documents listed below summarise research carried out by (or on behalf of) the Parliamentary and Health Service Ombudsman in support the government review into how NHS hospitals deal with complaints. This review followed the Francis Inquiry Report, … Continue reading

Posted in Acute Hospitals, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment