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Tag Archives: Holistic Quality Improvement
Towards Safer Culture and Safer Systems: Launch of the NHS Patient Safety Strategy (NHS England / NHS Improvement)
Summary The NHS Patient Safety Strategy explains how the NHS aims to improve patient safety continuously, across the board. The main section headings in this strategy document comprise: Summary Insight Involvement. Improvement. Introduction Our vision for patient safety. Foundations for … Continue reading
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, National, NHS, NHS England, NHS Improvement, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Academy of Medical Royal Colleges: Patient Safety Syllabus, Acute Data Alignment Programme (ADAPt), Adoption and Spread: Priorities, Ageing Population, Aidan Fowler: National Director of Patient Safety (NHS England), Antimicrobial Resistance (AMR), Antimicrobial Resistance and Healthcare Associated Infections (ARHAI), Antimicrobial Resistance: Patient Safety, Artificial Intelligence and Machine Learning From NHS Records, Ask Listen Do, Care and Treatment Reviews (CTRs), Care Education and Treatment Reviews (CETRs), Caring to Change (King’s Fund), Central Alerting System (CAS), Civility Plus Kindness and Respect, Clinical Negligence and Litigation, Clinical Negligence Scheme for Trusts (CNST), Clinical Quality Improvement, Community Empowerment, Community Engagement, Community Involvement, Compassionate Leadership, Compassionate Leadership: Cultural Elements, Continuous Improvement, Continuous Learning and Improvement, Continuous Learning Culture, Cyber Security Programme, Defensive Culture, Defensive Culture: Deny Delay Defend and Deceive, Defensive Leadership, Digital Minor Illness Referral Service, Digital Systems Supporting Patient Safety Learning, Diversity, Diversity and Inclusion, Donna Forsyth: Head of Patient Safety Investigation, Dr Frances Healey: Deputy Director of Patient Safety (Insight), Dr Helen Smith: National Clinical Director of Mental Health Safety Improvement Programme (MHSIP), Dr Sonya Wallbank: National Clinical Advisor to Culture Leadership and Engagement Project, Dr Suzette Woodward: Former Director of the Sign Up to Safety Campaign, Each Baby Counts, Early Notification of Incidents, Education and Training, Empowerment, Engagement, Evidence-Based Quality Improvement, Extensivists, Faculty of Learning, Falls Collaborative Programme, General Practice Development Programme, Getting It Right First Time (GIRFT), Good Governance, GP IT Futures Digital Care Services Framework, Health and Social Care Reform, Healthcare Associated Infections: Patient Safety, Healthcare Quality Improvement, Healthcare Safety Investigation Branch (HSIB), Holistic Quality Improvement, Honesty and Transparency, Hugh McCaughey: National Director of Improvement, Implementation Space: Work As Imagined Versus Work As Done, Improving Safety Measurement Across Whole System, Inclusion and Diversity, Inclusive and Compassionate Leadership, Independent Sector, Information Exchange, Information Sharing, Innovation and Improvement, Insight: Using Intelligence From Multiple Sources of Patient Safety Information, Involvement in the Independent Sector, Involvement: Involvement of Patients Staff and Partners to Improve Patient Safety, Joan Russell: Head of Patient Safety Policy and Partnerships, Just Culture Guide, Kaizen, Kate Cheema: Head of Patient Safety Measurement Unit, Lauren Mosley: Head of Patient Safety Implementation, Leadership and Teamwork, Learning Culture, Learning Disabilities Mortality Review Programme (LeDeR), Learning Disabilities: Patient Safety, Learning From Clinical Negligence Claims, Learning from Deaths, LeDeR: Learning Disabilities Mortality Review, Lucie Musset: National Reporting and Learning System (NRLS), Machine Learning, Management Standards: Managerial Support, Managerial Disrespect, Managerial Incivility, Managerial Unkindness, Maternity and Neonatal Safety Improvement Programme, Maternity and Neonatal Safety Improvement Programme (MNSIP: Formerly the Maternity and Neonatal Health Safety Collaborative, Medical Examiner System, Medicines Safety Improvement Programme (MSIP), Mental Health Safety Improvement Programme, MHSIP: Mental Health Safety Improvement Programme, MNSIP Drivers, Mothers and Babies: Reducing Risk Through Audits and Confidential Enquiries (MBRRACE), National Clinical Improvement Programme (NCIP), National Medical Examiner System, National Paediatric Early Warning System (PEWS), National Patient Safety Alerting Committee (NaPSAC), National Patient Safety Alerts, National Patient Safety Alerts Committee, National Patient Safety Improvement Programme, National Reporting and Learning System (NRLS), Negligence and Litigation, New Ways of Working, NHS Culture, NHS Culture Change, NHS Digital’s Cyber Security Programme, NHS Improvement Patient Safety Alerts, NHS Patient Safety Strategy, NHS Patient Safety Strategy Consultation, NHS Patient Safety Strategy: Equality Impact Assessment, NHS Resolution, Online Repositories of Quality Improvement (QI), Openness and Honesty When Things Go Wrong, Overbearing NHS Managerial Style, Paediatric Early Warning System (PEWS), Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Involvement in Quality Improvement, Patient Safety, Patient Safety and Learning Disabilities, Patient Safety Culture, Patient Safety Education and Training: Patients Carers Families and Lay People, Patient Safety in Primary Care, Patient Safety Incident Reporting, Patient Safety Incident Response Framework, Patient Safety Incident Response Framework (PSIRF), Patient Safety Incidents, Patient Safety Incidents in England, Patient Safety Learning (Digital Systems), Patient Safety Measurement Unit, Patient Safety Partners (PSPs), Patient Safety Specialist Networks, Patient Safety Specialist Role, Patient Safety Specialists, Patient Safety Syllabus, Patient Safety Systems, Patient Safety Translational Research Centres (PSTRCs), Patients as Partners in Safety, Patients Carers Families and Lay People: Patient Safety Education and Training, Pharmacist-Led Information Technology Intervention (PINCER), Pride and Positivity in Workplace (Compelling Vision), Private Healthcare Information Network (Phin), Professor Wendy Reid: Executive Director of Education and Quality at Health Education England (HEE), Professor Wendy Reid: National Medical Director at Health Education England (HEE), PSIRF: Patient Safety Incident Response Framework, Psychological Safety for Staff: Supportive Compassionate and Inclusive Environments, QI Adoption and Spread Approach, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Roles of Patient Safety Partners (PSPs), Rudeness (Managerial), Safety I and Safety II, Safety II, Safety II Principles, Safety Improvements for Elderly Patients, Saving Babies Lives Care Bundle (SBLCB), Scan4Safety, Serious Incident Framework, Service Improvement in Healthcare, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, Sign Up to Safety Pledge: Honesty, STOMP and STAMP, Stop the Pressure Programme (STPP), Stopping Over Medication of People with Learning Disabilities (STOMP), Strategic Executive Information System (StEIS), Supporting Treatment and Appropriate Medication in Paediatrics (STAMP), Surgical Specialties Litigation Data Pack, Transparent Learning Culture, Trust Blame and the Culture of Defensiveness, User Experience, User Involvement, Wayne Robson: Head of Patient Safety Cross-System Development, Work As Imagined Versus Work As Done, World As Imagined Versus World As Done
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Systems Thinking For NHS Quality Improvement (NHS Improvement)
Summary The following report explores how an engineering (sic “systems”) approach to service re-design could contribute to quality improvement in health and social care. Full Text Link Reference Engineering better care: a systems approach to health and care design and … Continue reading
Posted in Commissioning, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Management of Condition, National, NHS, NHS Improvement, Quick Insights, Royal College of Physicians, Standards
Tagged Academy of Medical Sciences: King's College London, Continuous Improvement, Continuous Quality Improvement, Engineering Better Care: a Systems Approach, Esther Model, Failure Modes and Effect Analysis (FMEA), Future Hospital, Future Hospital Commission (FHC), Future Hospital Programme, Healthcare and Engineering Improvement Approaches, Healthcare Quality Improvement, Holistic Quality Improvement, Iterative Improvement, Map of Healthcare and Engineering Improvement Approaches, PDSA (Plan-Do-Study-Act) Cycles, PDSA Cycles, PDSA Improvement Methodology, QI: Quality Improvement, Quality Improvement, Quality Improvement Approaches, Quality Improvement Methodologies, Quality Improvement Resources, Quality Improvement Terminology, Quality Improvement Tools, RCP's Future Hospitals Model, Royal Academy of Engineering, Royal College of Physicians (RCP), Royal College of Physicians’ Future Hospital Commission (RCP FHC), Sweden’s Esther Model: Improving Care for Elderly Patients with Complex Needs, Systems and Processes, Systems Approach, Systems Thinking, Systems-Spiral Improvement Process, Whole System Change, Whole-System Approaches
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Exploring Applications of the Appreciative Inquiry Methodology (JCN / Open Nursing Journal / BMC Nursing / Dementia)
Summary Appreciative Inquiry (AI) is a qualitative research methodology which has roots in action research, organisational learning and organisational culture change. Articles have been published recently which incorporate appreciative inquiry in their approach to various healthcare topics of interest. Exploring … Continue reading
Posted in Acute Hospitals, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Management of Condition, Models of Dementia Care, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, Standards, UK, Universal Interest
Tagged Ablett Unit: Glan Clywd Hospital, Acute Care, Acute Hospital Care, Appreciative Action and Reflection, Appreciative Inquiry (AI), Betsi Cadwaladr University Health Board, BMC Nursing, Bournemouth, Bournemouth University, Care and Compassion, Care to Talk (Appreciative Inquiry Model), Care Triad: Patient-Staff-Family/Carer, Carer Experience, Compassion, Compassionate Care, Dementia Care in Acute Settings, Dementia Care in Hospitals, Dementia Care Thematic Analysis, Dementia Experiences, Dementia in the Acute Hospital, Department of Nursing: University of Malta, Department of Pathology: University of Malta, Dignity, Dignity and Respect, Dignity and Wellbeing, Dignity in Dementia, Dorset, Employee Experience, End-User Experience, Experiences, Faculty of Health Sciences: University of Malta, Faculty of Medicine and Surgery: University of Malta, Faculty of Social Sciences: University of Stirling, Glan Clywd Hospital: Betsi Cadwaladr University Health Board, Hermeneutic Approaches, Hermeneutics, Holistic Quality Improvement, Hong Kong, Hong Kong Polytechnic University, Improving Patient Experience, Journal of Clinical Nursing, Learning to Speak Up, Malta, Meaningful Activity, Meaningful Activity and Occupation, Meaningful Relationships, Nursing Homes, Older Persons Mental Health Services: Betsi Cadwaladr University Health Board, Open Nursing Journal, Participatory and Appreciative Action, Participatory Appreciative Action Reflection (PAAR), Patient Advocacy, Patient Advocates, Patient Experience, Patient-Staff-Family Carer Triad, Positive Care Experiences, Qualitative Research, Quality Improvement, Quality Improvement Approaches, Reflective Practice, Salford Institute for Dementia (University of Salford), School of Health and Medical Sciences: Örebro University Örebro University (Sweden), School of Health and Social Care: Bournemouth University, School of Nursing: Hong Kong Polytechnic University, Service User Experience, Taith Ltd, Triadic Relationship of Care, University of Malta, University of Salford
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Improving Urgent and Emergency Care For Older People (NHS Confederation / NHS England)
Summary The NHS Confederation has produced a colourful and engaging animation explaining the challenges of quality improvement in urgent and emergency care provision for older people. Full Text Link Reference Animation illustrates urgent need to revamp care for frail older … Continue reading
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, NHS Confederation, NHS England, Patient Care Pathway, Patient Information, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged 24/7 Access to Urgent and Emergency Care, Access to Urgent and Emergency Care, Acute Care, Acute Care Collaboration, Acute Care Services, Acute Medical Care for Frail Older People, Alastair Henderson: Chief Executive of Academy of Medical Royal Colleges, Alastair Henderson: Commission on Improving Urgent Care for Older People, Anita Donley: Clinical Vice President of Royal College of Physicians, Anita Donley: Commission on Improving Urgent Care for Older People, Avoiding Unplanned Admissions, Carolyn Downs: Chief Executive of Local Government Association, Carolyn Downs: Commission on Improving Urgent Care for Older People, Challenges of Urgent and Emergency Care, Commission on Improving Urgent Care for Older People, Commission on Improving Urgent Care for Older People (NHS Confederation), Commissioning Urgent and Emergency Care for Older People, Danny Mortimer: Chief Executive of NHS Employers, Danny Mortimer: Commission on Improving Urgent Care for Older People, David Oliver: Commission on Improving Urgent Care for Older People, David Oliver: President of British Geriatrics Society, David OliverAnita Donley: Clinical Vice President of Royal College of Physicians, Dawne Garrett: Commission on Improving Urgent Care for Older People, Dawne Garrett: Older People and Dementia Care at Royal College of Nursing, Dr Adrian Hayter: Chair of NHS Windsor Ascot and Maidenhead Clinical Commissioning Group, Dr Adrian Hayter: Commission on Improving Urgent Care for Older People, Dr Chris Jones: Chair of Cwm Taf Local Health Board, Dr Chris Jones: Commission on Improving Urgent Care for Older People, Dr Mark Newbold: NHS Confederation, Emergency Care Networks, Frank Sims: Chief Executive of Hounslow and Richmond Community Healthcare NHS Trust, Frank Sims: Commission on Improving Urgent Care for Older People, Heather Strawbridge: Chair of the NHS Confederation’s Urgent and Emergency Care Forum, Heather Strawbridge: Chief Executive of South West Ambulance Service NHS Foundation Trust, Heather Strawbridge: Commission on Improving Urgent Care for Older People, Holistic Quality Improvement, Improving Care for Frail Older People, Karen Partington: Chief Executive of Lancashire Teaching Hospitals NHS Foundation Trust, Karen Partington: Commission on Improving Urgent Care for Older People, Karin Tancock: Commission on Improving Urgent Care for Older People, Karin Tancock: Professional Adviser for Older People at College of Occupational Therapists, Linda Patterson: Commission on Improving Urgent Care for Older People, Linda Patterson: Consultant Physician, Mark Newbold: Chair of the NHS Confederation Hospitals Forum, Matthew Winn: Chief Executive of Cambridgeshire Community Services NHS Trust, Matthew Winn: Commission on Improving Urgent Care for Older People, New Care Models Programme, New Care Models Programme: Urgent and Emergency Care (UEC) Vanguards, New Models of Acute Care Collaboration: Vanguard Sites, NHS Confederation's Commission on Improving Urgent Care for Older People, NHS England Urgent and Emergency Care Review Team, Quality Improvement, Ray James: Adult Social Care at London Borough of Enfield, Ray James: Commission on Improving Urgent Care for Older People, Ray James: President of Association of Directors of Adult Social Services and Director of Health Housing, RCEM and RCN 2016 Summit, Redesigning Acute Care for Older People, Reducing Unplanned Hospitalisation, Royal College of Emergency Medicine (RCEM), Royal College of Nursing (RCN), Ruthe Isden: Commission on Improving Urgent Care for Older People, Ruthe Isden: Health and Care Expert at Age-UK, Safe Compassionate Care for Frail Older People, Safer Faster Better: Good Practice in Delivering Urgent and Emergency Care, Suzie Shepherd: Commission on Improving Urgent Care for Older People, Suzie Shepherd: Royal College of Physicians Lay Member, System Resilience Groups (SRGs) and Urgent, UEC Vanguards, Unplanned Admissions, Unplanned Care, Unplanned Hospital Admissions, Unplanned Hospitalisation, Urgent and Emergency Care, Urgent and Emergency Care Commissioning, Urgent and Emergency Care Networks, Urgent and Emergency Care Pathways, Urgent and Emergency Care Review, Urgent and Emergency Care Services, Urgent and Emergency Care Vanguard Sites, Urgent and Emergency Care Vanguards
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Engagement Cycle: Updated and Under New Ownership (InHealth Associates / Centre for Patient Leadership)
Summary The engagement cycle is a commissioning tool aimed at promoting better engagement with patients and the public. The online “Engagement Cycle” resource helps commissioners to engage patients, carers and the public in decisions about local health services. It has … Continue reading
Posted in Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, National, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged Care in Local Communities, CCGs, Centre for Patient Leadership, Citizen Participation, Clinical Commissioning Groups (CCGs), Co-Production, Collaborative Working in Local Communities, Commissioning Local Services, Community Empowerment, Community Engagement, Community Involvement, Empowerment, Engagement, Engagement Cycle: an Online Resource for Commissioners, Health and Social Care Reform, Holistic Quality Improvement, InHealth Associates, Local Empowerment, Monitoring, Monitoring and Oversight, NHS Institute for Innovation and Improvement, Outcomes and Monitoring, Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Experience Research, Patient Rated Experience Measures (PREMs), Patient Rated Outcome Measures (PROMs), Patient Reported Outcomes Measures (PROMS), Patient-reported Experience Measures (PREMs), PROMS and PREMS, Public Engagement Exercises, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Redesigning Local Healthcare Systems, Redesigning Services, Seldom Heard Groups, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, SLAs: Service Level Agreements, Sustainability, Sustainability Model, Transformational Commissioning, Transformational Leadership, Transforming Patient Experience, Transforming Services, User Experience, User Involvement
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Focus on Accident and Emergency: December 2013 (BBC News / HSCIC / BMJ Open / British Journal of General Practice / CEM)
Summary A statistical briefing from the Health and Social Care Information Centre (HSCIC) indicates that there has been a small – but significant – increase in the number of over-65s attending the major A&E units. The problem lies in the … Continue reading
Posted in Acute Hospitals, BBC News, Commissioning, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, NHS, Patient Care Pathway, Quick Insights, Standards, Statistics, UK, Universal Interest, Wales
Tagged 999 Ambulance Service, A&E Quality Indicators, A&E Workforce, Accident and Emergency Weekly Situation Reports (WSitAE), Acute Care, Acute Hospital Care, Acute Hospitals, Adult Social Care, Age and Ageing, Ageing, Ageing Society, Alternatives to A&E, Alternatives to Hospital Admission, Ambulance Delays at Emergency Departments, Ambulance Queuing at Emergency Departments, Ambulance Services, Ambulance Waits at Emergency Departments, Ambulatory Care-Sensitive Conditions (ACS), Avoidable Admissions, Avoidable Rehospitalisations, BBC Health News, BMJ Open, British Journal of General Practice, Care Integration, Clinical Quality Indicators, College of Emergency Medicine (CEM), Community Health Centres, Configuration of Services, Coordinated Care, Delayed Handovers Between Ambulance and A&E Staff, Department of Epidemiology and Public Health: University of Exeter Medical School, Department of Family Medicine: University of Washington, Department of Primary Care Health Sciences: University of Oxford, Diagnostic Imaging Dataset (DID), Discharge and Out of Hospital Care, Emergency Admission Rates in UK, Emergency Admissions, Emergency Ambulance Services, Emergency and Urgent Care Services, Emergency Bed Use, Emergency Care, Emergency Care Intensive Support Team (ECIST), Emergency Departments, Emergency Medicine Specialty, Emergency Nurse Practitioners, Emergency Nurse Practitioners in Community Settings, Emergency Readmissions, Emergency Readmissions to Hospital, Emergency Readmissions to Hospital Within 28 Days of Discharge, Emergency Readmissions: Fractured Proximal Femur, Emergency Readmissions: Hysterectomy, Emergency Readmissions: Primary Hip Replacement Surgery, Emergency Readmissions: Stroke, Emergency Services, ENLIGHTENme, Factors Behind Increasing Emergency Admissions, Flow Within Hospitals, FOI: Freedom of information, Foundation Trust Network, Foundation Trust Network (FTN), Frail Older People With Complex Needs, Freedom of Information, General Hospitals, GP Cooperatives and Out-of-Hours Services, GP Out-of-Hours Services, GPs, Handover, Health and Social Care Information Centre (HSCIC), Health and Social Care Integration, Health and Social Care Services, Holistic Quality Improvement, Hospital Episodes Statistics (HES), HSCIC: Health and Social Care Information Centre, Inappropriate Accident and Emergency Department Attendances, Integration of Health and Social Care, Joined-Up Care, Mental Health Minimum Data Set (MHMDS), MercyAscot Hospitals: Auckland, Minor Injuries Units, Minor Injury Units (MIUs), New Zealand, NHS England: Improving A&E Performance, NHS Hospital and Community Health Service (HCHS) Workforce, NHS Safety Thermometer, NHS Written Complaints, Nursing Staff, Out of Hours GP Services, Out-of-Hours General Practice, Patient flow, Patient Flow Within Hospitals, Patient Handover Delays, Population Growth and Ageing, Preparations for Winter, Preventable Hospital Admissions, Primary Care, Primary Care Alternatives to Emergency Hospital Admissions, Primary Care Service Interventions, QED: Quality in Emergency Care Dashboard Project, Quality in Emergency care Dashboard (QED) Project, Quarterly Monitoring of A&E (QMAE), Re-Admission NHS Hospitals, Reconfiguration of Emergency Care System, Recovery and Improvement Plans, Reducing Inappropriate Accident and Emergency Department Attendances, Reducing Unnecessary Admissions, Reducing Unscheduled Admissions, Safe Staffing, Skill Mix, Staffing Level Indicators: Skill Mix, Staffing of Urgent Care Centres, System Benchmarks, System Benchmarks (A&E), System Re-Design, Target Culture, Target-Chasing (Hitting the Target Missing the Point), Target-Driven Priorities, Targets, Tariffs and Informatics Systems, Telephone Triage Service, Trusts with Out of Hours GP Services, Trusts with Urgent Care Centres, Type 1 A&E Department (Major A&E), Type 2 A&E Department (Single Specialty), Type 3 A&E Department (Other A&E / Minor Injury Unit), United States, University of Exeter Medical School, University of Oxford, University of Washington, Unnecessary Hospital Admissions, Unplanned Hospital Admissions, Unscheduled Admissions, Unscheduled Care Facilities, Urgent and Emergency Care, Urgent and Emergency Care Commissioning, Urgent and Emergency Services, Urgent Health UK, USA, Waiting Delays: Ambulances Outside A&E, Walk-in Centres (WiCs), Winter Pressures
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