Tag Archives: Learning from Complaints

Worked Up? Speak Up Campaign: Concerning the Care of Older People (CQC)

Posted on March 11, 2017 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC)’s “Worked Up? Speak Up” campaign concentrates on the quality of care for older people. It encourages people aged 60 years and older (and / or their friends and families) to share their experiences of … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, End of Life Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Local Interest, Management of Condition, National, Patient Information, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Awareness Campaigns, Breaking Down Barriers Report: Older People and Complaints About Health Care, Care for Older Patients With Dementia, Care for Older People, Care of Older People, Care of Older People in Hospitals, Care of Older People Living at Home, Care of Older People Living in Care Homes, Care Quality Commission (CQC), Care Quality Commission’s Worked Up? Speak Up Campaign, Carer Experience, Comments and Complaints, Complaints, Complaints Advocacy, Complaints and Raising Concerns, Complaints Support Services, Culture of Raising Concerns, End-User Experience, Experience of Care, Experiences, Experts by Experience, Health and Care of Older People, Improving Patient Experience, Learning from Complaints, Monitoring the Quality of Care, Patient Experience, Patirnts Carers and Families Offered Support (To Complain), Quality of Care, Quality of Care for Older People, Raising Concerns, Reluctance to Raise Concerns About Care, Twitter: #CareForOlderPeople, Unwillingness to Complain About Poor Quality Care, User-Led Vision for Raising Concerns and Complaints, Variations in Quality of Care, Worked Up? Speak Up Campaign (CQC), Worked Up? Speak Up Campaign: #CareForOlderPeople Hashtag | Leave a comment

The Foundations for a Patient-Centred NHS Learning Culture? (Department of Health / BBC News)

Posted on July 21, 2015 by Dementia and Elderly Care News

Summary This “Learning Not Blaming” report presents the government’s response to (i) the Francis Freedom to Speak Up review, (ii) the Morecambe Bay Investigation, and (iii) the Public Administration Select Committee’s report on clinical incidents. The common theme for addressing … Continue reading →

Patient Complaints in the NHS: No Shortage of Feedback (BBC News / HSCIC)

Posted on August 29, 2014 by Dementia and Elderly Care News

Summary The number of complaints made about NHS care in England increased to roughly 480 per day, according to the Health and Social Care Information Centre (HSCIC). 174,872 complaints were made during 2013-14. Full Text Link Reference NHS complaints rise … Continue reading →

Posted in Acute Hospitals, BBC News, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged BBC Health News, Comments and Complaints, Complaint and Redress, Complaints Support Services, Customer Contact & Complaints, Formal Complaints, Health and Social Care Information Centre (HSCIC), Hospital Complaints, Learning from Complaints, More Complaints Please!, NHS Complaints Process, NHS Written Complaints, Patient Complaints, Patient Complaints Handling, User Complaints, Valuing Complaints, Written Complaints in the NHS (2013-14) | Leave a comment

Commissioning for Quality (NHS England / Commissioning Assembly)

Posted on July 26, 2014 by Dementia and Elderly Care News

Summary An interactive web resource “Commissioning for Quality: Views from Commissioners” is based on the Commissioning Assembly’s analysis of CCG quality frameworks and strategies (and the literature). It has been launched to help commissioners with quality improvement and assuring the … Continue reading →

Posted in Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, National, NHS, NHS England, Quick Insights, Standards, UK, Universal Interest | Tagged 2013/14 NHS Standard Contract, Assessing Quality, Care Quality, Care Quality Commission (CQC), CCG Outcomes Indicator Set, CCG Outcomes Indicator Set (CCGOIS), CCG Quality Frameworks and Strategies, CCGs, CCGs: Clinical Commissioning Groups, Clinical Commissioning Groups (CCGs), Clinical Effectiveness, Clinical Quality Framework, Clinical Quality Review Visits, Commissioning Cycle, Commissioning for Outcomes, Commissioning for Quality, Commissioning for Quality and Innovation (CQUIN), Commissioning for Quality: Key Messages for Commissioners, Commissioning for Quality: Views from Commissioners, Commissioning for Value, Commissioning Levers, Data Sources for Commissioners, Decommissioning, Decommissioning Services, Dorset Pain Society, Dr Paul Husselbee: NHS Southend CCG, End-User Experience, Energising Excellence Model, Expert Patient Groups, Friends and Family Test, Governing Body Assurance Framework, Healthwatch, High Quality Commissioning, Improving Patient Safety, Information Governance, Key Lines of Enquiry, KLOEs: Key Lines of Enquiry, Leadership for Quality, Learning from Complaints, Local Authorities, Making it Real, Missed Opportunities in the Commissioning Cycle, Monitor, National Quality Board, National Quality Board (NQB), NHS Commissioning Assembly, NHS Commissioning Assembly CCG Development Working Group, NHS Corby CCG, NHS Crawley CCG, NHS Dorset Clinical Commissioning Group, NHS East and North Hertfordshire CCG, NHS England Area Teams, NHS England: Derbyshire and Nottinghamshire Area Team, NHS England: Lancashire Area Team, NHS England: Shropshire and Staffordshire Area Team, NHS England’s Area Team in Derbyshire and Nottinghamshire, NHS England’s Lancashire Area Team, NHS Horsham and Mid Sussex CCG, NHS Nene CCG, NHS North East Lincolnshire CCG, NHS North Kirklees CCG, NHS Somerset CCG, NHS South Tees CCG, NHS Southend CCG, NHS Standard Contract, NHS Standard Contract 2013/14, NHS Trust Development Authority (TDA), NHS Wakefield CCG, North of England Commissioning Support (NECS), NQB: National Quality Board, Participation, Patient Experience, Patient Participation, Patient Participation Groups, Patient Safety, Performance Incentives (CQUINs QOFs and Quality Premiums), Public Health England Intelligence, Public Participation, QSGs: Quality Surveillance Groups, Quality, Quality and the Commissioning Cycle, Quality Assurance Visit (QAV) Process, Quality Improvement, Quality Premium, Quality Premium Payments, Quality Surveillance Groups, Quality Surveillance Groups (QSGs), Quality Working Group of the NHS Commissioning Assembly, Think Local Act Personal (TLAP), Through the Gate, User Experience, User Participation, Walking the Service (Look and See) | Leave a comment

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