-
Recent Posts
- Timeless Good Advice? (Action for Happiness)
- The Diversionary Value of Music Playlists for Patients With Dementia in Accident and Emergency Settings (Nurses.co.uk / BBC News)
- More on the Possible Role of Neuroinflammation in Frontotemporal Dementia (Bazian / Brain)
- COVID-19 Infection: Coronavirus in the UK (DHSC / PHE / BBC News / SCIE / NHS England)
- Interventions to Improve Resilience in People Living With Dementia (Frontiers in Medicine)
Archives
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
Categories
- Antipsychotics
- Assistive Technology
- Charitable Bodies
- Commissioning
- Delirium
- Depression
- Enhancing the Healing Environment
- Falls
- Falls Prevention
- Guidelines
- Hip Fractures
- Housing
- Hypertension
- In the News
- Integrated Care
- International
- Local Interest
- Mental Health
- Models of Dementia Care
- National
- ADASS
- All-Party Parliamentary Group (APPG) on Dementia
- BSI
- CQC: Care Quality Commission
- Department of Health
- Department of Health and Social Care (DHSC)
- Health Education England (HEE)
- Housing LIN
- MAGDR
- Mental Health Foundation
- Mental Health Network (NHS Confederation)
- MHP Health Mandate
- National Audit Office
- National Voices
- NEoLCIN
- NEoLCP
- NHS
- NHS Alliance
- NHS Confederation
- NHS Employers
- NHS England
- NHS Evidence
- NHS Improvement
- NICE Guidelines
- NIHR
- NIHRSDO
- Northern Ireland
- Patients Association
- Public Health England
- RCN
- Royal College of Physicians
- Royal College of Psychiatrists
- SCIE
- Scotland
- UK
- UK NSC
- Wales
- Non-Pharmacological Treatments
- Nutrition
- Pain
- Parkinson's Disease
- Patient Care Pathway
- Person-Centred Care
- Personalisation
- Pharmacological Treatments
- Proposed for Next Newsletter
- Quick Insights
- Standards
- Statistics
- Stroke
- Systematic Reviews
- Telecare
- Telehealth
- Universal Interest
Google Translate (100+ Languages)
Tag Archives: Measuring Patient Experience
Care Quality Commission and Age UK Collaboration Explores Patient Experience of Care (CQC)
Summary The Care Quality Commission has entered into a six-month partnership with Age UK in an effort to discover, and act upon, older people’s experiences of care. This work may also help to identify examples of best practice. Full Text … Continue reading
Posted in Acute Hospitals, Age UK, Carers UK, Charitable Bodies, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Action against Medical Accidents (AvMA), Adult Social Care, Andrea Sutcliffe: Chief Inspector of Adult Social Care, Care Homes, Care Quality Commission, Care Quality Commission (CQC), Collaboration, Collaborative Projects, Collaborative Research, Collaborative Working, CQC's Tell Us About Your Care Partnership Projects, CQC’s Tell Us About Your Care Partnership With Action Against Medical Accidents (AvMA), CQC’s Tell Us About Your Care Partnership With Age UK, CQC’s Tell Us About Your Care Partnership With Carers UK, CQC’s Tell Us About Your Care Partnership With Mind, CQC’s Tell Us About Your Care Partnership With Patients Association, CQC’s Tell Us About Your Care Partnership With Relatives and Residents Association (R&RA), Experiences, Experiences of Health Care Services, Experiences of Social Care Services, Improving Patient Experience, Measuring Patient Experience, Mind, Negative Experiences of Care, Negative Experiences of Hospital Care, Patient Experience, Patient Experience Research, Patient Experiences, Patients Association, Poor Patient Experience, Positive Care Experiences, Public and Patient Experience and Engagement, Quality of Care, Quality of Care and Support, Relatives and Residents Association, Relatives and Residents Association (R&RA), Residential Care, Tell Us About Your Care Partnerships (CQC), Transforming Patient Experience, Variations in Quality of Care
Leave a comment
Always Events: Getting Started Kit (IHI)
Summary Always Events® refers to those aspects of the patient experience which are so important to patients and families that health care providers should perform them universally i.e. for every patient, every time. The Institute for Healthcare Improvement (IHI) has … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, Universal Interest
Tagged ALWAYS Acronym, Always Event Initiative, Always Events, Always Events Blueprint for Action, Always Events Getting Started Kit, Always Events Healthcare Solutions Book, Always Events® Solutions Book, Anne Arundel Medical Center (AAMC), Anne Arundel Medical Center: SMART Discharge, Avoidable Rehospitalisations, Dartmouth-Hitchcock Medical Center, Data Collection and Measurement, Dignity and Respect, Electronic Medical Records, Experiences, IHI STAAR How-to Guide, IHI: Institute for Healthcare Improvement, Institute for Healthcare Improvement (IHI), Leaders’ Role in Patient Experience, Leadership, Measuring Patient Experience, Patient and Family Partnership, Patient Experience, PDSA (Plan Do Study Act) Model, Picker Institute, Plan-Do-Study-Act (PDSA) Cycles, Respect, Service User Experience, SMART Discharge: Symptoms Medications Appointments Results and Talk With Me, STAAR: STate Action on Avoidable Rehospitalizations Initiative, Staff Engagement, STate Action on Avoidable Rehospitalizations (STAAR) Initiative, Sustainable Health and Social Care, Teach Back, Transforming Patient Experience, UCSF Medical Center’s Partner with Me, United States, UnityPoint Health (Formerly Iowa Health System), UnityPoint Health: Always Use Teach Back!, UPMC’s Transplant Guardian Angel Always Event, USA, User Experience
Leave a comment
Measuring People’s Self-Reported Experiences of Integrated Care (Picker Institute)
Summary A report from the Picker Institute Europe includes 18 questions for measuring patient experience when using health and social care services. It recommends the introduction of a number of these questions into relevant national surveys; this would enable local service … Continue reading
Posted in Charitable Bodies, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, King's Fund, Local Interest, Management of Condition, Mental Health, National, National Voices, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Abuse of Vulnerable Adults Dataset, Aggregate Level Data Sources, ASCS: Personal Social Services Adult Social Care Survey, Care Integration, Carers Survey, Clinical Commissioning Group Outcomes Indicator Set (CCGOIS), Commissioning Outcomes Indicator Set (COIS), Community Care Statistics, Community Mental Health Service Users Survey, Coordinated Care, Coordination, Department of Health Datasets, English Longitudinal Survey of Aging (ELSA), Experiences, Friends and Family Test (FFT), General Practice Extraction Service (GPES), General Practice Patient Survey (GPPS), GP Patient Survey (GPPS), Health and Social Care Integration, Health Survey for England (HSE), Healthcare Surveys, Hospital Episode Statistics (HES), Integrated Care and Support, Integrated Performance Measures Monitoring (Previously Vital Signs), Integration of Health and Social Care, Long-Term Care (LTC), Long-Term Conditions, Long-Term Conditions (LTCs), Measures of Integrated Care, Measuring Patient Experience, Mental Health Community Teams Activity Information, Mental Health Minimum Data Set (MHMDS), Millennium Cohort Survey (MCS), National Cancer Survey, National End of Life Care Intelligence Network (NEoLCIN), National Minimum Data Set for Social Care (NMDS-SC), New Approaches to Coordinating Care, NHS Inpatients Survey, Patient Experience, Patient Experience Research, Patient Reported Outcomes Measures (PROMS), Personal Social Services Adult Social Care Survey (ASCS), Personal Social Services Carers Survey, Picker Institute, Picker Institute Europe, Quality and Outcomes Framework (QOF), Service Reported Information, Service-Reported Mechanisms, Stroke National Service Framework Survey, Think Local Act Personal (TLAP), TLAP: Think Local Act Personal, Transforming Patient Experience, User- Reported Information, VOICES: National Bereavement Survey
Leave a comment
Patient Experience in Adult NHS Services (NICE)
Summary The National Institute for Health and Care Excellence (NICE) has published an “evidence update” on patient experience. This evidence update contains a summary of new evidence relevant to the NICE’s Clinical Guideline CG138 “Patient experience in adult NHS services: … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Researchers (mostly), Management of Condition, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Systematic Reviews, UK, Universal Interest
Tagged Advice and Information, Care-Q Instrument, Continuity of Care, Continuity of Care and Relationships, Discharge, Discharge From Hospital to Primary Care, Discharge Support, Enabling Patients to Participate in Their Care, Essential Requirements of Care, Evidence Update Advisory Group (EUAG), Hospital Discharge, Information, Measuring Patient Experience, NICE Evidence Update 52, NICE Evidence Updates, Non-Verbal Communication, Palliative Care, Patient Experience, Patient Experience in Adult NHS Services (NICE), Patient Experience Overall Measure, Patient Information, Patient-Centred Care Across Europe, Patient-Centred Care in Chronic Disease Management, Public and Patient Experience and Engagement: Department of Health, Quality Measures, Quality Standard for Patient Experience in Adult NHS services, Shared Decision-Making, Support for Carers (Hospital Discharge), Tailoring Healthcare Services for Each Patient, Transforming Patient Experience
Leave a comment
Patient Experience Overall Measure: Health Statistics Notes and Guidance (Department of Health)
Summary Documents have been produced by the Department of Health to supply further technical information, notes and guidance relating to the patient experience overall measure. These guides cover methodology, user engagement in patient experience statistics, and a quality statement on … Continue reading
Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest
Tagged Engagement, Feedback, Health Statistics, Measuring Patient Experience, National Patient Survey Programme, National Statistics, NHS Outcomes Framework, Overall Patient Experience Score, Patient Choice, Patient Experience, Patient Experience Measurement System, Patient Experience Overall Measure, Patient Experience Programme, Patient Feedback, Patient Satisfaction, Service User Experience, United Kingdom Statistics Authority, User Experience
Leave a comment
Patient Experience Overall Measure: Supporting MS Excel Tools (Department of Health)
Summary The Department of Health has released a toolkit to help NHS managers and the general public understand the patient experience score. The toolkit makes it possible to examine the extent to which scores vary between NHS organisations. Read more: Patient experience overall … Continue reading
Posted in Department of Health, National, NHS, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged Measuring Patient Experience, Patient Choice, Patient Experience, Patient Experience Measurement System, Patient Experience Programme, Patient Experience: MS Excel Tools, Patient Satisfaction
Leave a comment
