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Tag Archives: Measuring Patient Experience
Care Quality Commission and Age UK Collaboration Explores Patient Experience of Care (CQC)
Summary The Care Quality Commission has entered into a six-month partnership with Age UK in an effort to discover, and act upon, older people’s experiences of care. This work may also help to identify examples of best practice. Full Text … Continue reading
Posted in Acute Hospitals, Age UK, Carers UK, Charitable Bodies, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Action against Medical Accidents (AvMA), Adult Social Care, Andrea Sutcliffe: Chief Inspector of Adult Social Care, Care Homes, Care Quality Commission, Care Quality Commission (CQC), Collaboration, Collaborative Projects, Collaborative Research, Collaborative Working, CQC's Tell Us About Your Care Partnership Projects, CQC’s Tell Us About Your Care Partnership With Action Against Medical Accidents (AvMA), CQC’s Tell Us About Your Care Partnership With Age UK, CQC’s Tell Us About Your Care Partnership With Carers UK, CQC’s Tell Us About Your Care Partnership With Mind, CQC’s Tell Us About Your Care Partnership With Patients Association, CQC’s Tell Us About Your Care Partnership With Relatives and Residents Association (R&RA), Experiences, Experiences of Health Care Services, Experiences of Social Care Services, Improving Patient Experience, Measuring Patient Experience, Mind, Negative Experiences of Care, Negative Experiences of Hospital Care, Patient Experience, Patient Experience Research, Patient Experiences, Patients Association, Poor Patient Experience, Positive Care Experiences, Public and Patient Experience and Engagement, Quality of Care, Quality of Care and Support, Relatives and Residents Association, Relatives and Residents Association (R&RA), Residential Care, Tell Us About Your Care Partnerships (CQC), Transforming Patient Experience, Variations in Quality of Care
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Always Events: Getting Started Kit (IHI)
Summary Always Events® refers to those aspects of the patient experience which are so important to patients and families that health care providers should perform them universally i.e. for every patient, every time. The Institute for Healthcare Improvement (IHI) has … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, Universal Interest
Tagged ALWAYS Acronym, Always Event Initiative, Always Events, Always Events Blueprint for Action, Always Events Getting Started Kit, Always Events Healthcare Solutions Book, Always Events® Solutions Book, Anne Arundel Medical Center (AAMC), Anne Arundel Medical Center: SMART Discharge, Avoidable Rehospitalisations, Dartmouth-Hitchcock Medical Center, Data Collection and Measurement, Dignity and Respect, Electronic Medical Records, Experiences, IHI STAAR How-to Guide, IHI: Institute for Healthcare Improvement, Institute for Healthcare Improvement (IHI), Leaders’ Role in Patient Experience, Leadership, Measuring Patient Experience, Patient and Family Partnership, Patient Experience, PDSA (Plan Do Study Act) Model, Picker Institute, Plan-Do-Study-Act (PDSA) Cycles, Respect, Service User Experience, SMART Discharge: Symptoms Medications Appointments Results and Talk With Me, STAAR: STate Action on Avoidable Rehospitalizations Initiative, Staff Engagement, STate Action on Avoidable Rehospitalizations (STAAR) Initiative, Sustainable Health and Social Care, Teach Back, Transforming Patient Experience, UCSF Medical Center’s Partner with Me, United States, UnityPoint Health (Formerly Iowa Health System), UnityPoint Health: Always Use Teach Back!, UPMC’s Transplant Guardian Angel Always Event, USA, User Experience
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Measuring People’s Self-Reported Experiences of Integrated Care (Picker Institute)
Summary A report from the Picker Institute Europe includes 18 questions for measuring patient experience when using health and social care services. It recommends the introduction of a number of these questions into relevant national surveys; this would enable local service … Continue reading
Posted in Charitable Bodies, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, King's Fund, Local Interest, Management of Condition, Mental Health, National, National Voices, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Abuse of Vulnerable Adults Dataset, Aggregate Level Data Sources, ASCS: Personal Social Services Adult Social Care Survey, Care Integration, Carers Survey, Clinical Commissioning Group Outcomes Indicator Set (CCGOIS), Commissioning Outcomes Indicator Set (COIS), Community Care Statistics, Community Mental Health Service Users Survey, Coordinated Care, Coordination, Department of Health Datasets, English Longitudinal Survey of Aging (ELSA), Experiences, Friends and Family Test (FFT), General Practice Extraction Service (GPES), General Practice Patient Survey (GPPS), GP Patient Survey (GPPS), Health and Social Care Integration, Health Survey for England (HSE), Healthcare Surveys, Hospital Episode Statistics (HES), Integrated Care and Support, Integrated Performance Measures Monitoring (Previously Vital Signs), Integration of Health and Social Care, Long-Term Care (LTC), Long-Term Conditions, Long-Term Conditions (LTCs), Measures of Integrated Care, Measuring Patient Experience, Mental Health Community Teams Activity Information, Mental Health Minimum Data Set (MHMDS), Millennium Cohort Survey (MCS), National Cancer Survey, National End of Life Care Intelligence Network (NEoLCIN), National Minimum Data Set for Social Care (NMDS-SC), New Approaches to Coordinating Care, NHS Inpatients Survey, Patient Experience, Patient Experience Research, Patient Reported Outcomes Measures (PROMS), Personal Social Services Adult Social Care Survey (ASCS), Personal Social Services Carers Survey, Picker Institute, Picker Institute Europe, Quality and Outcomes Framework (QOF), Service Reported Information, Service-Reported Mechanisms, Stroke National Service Framework Survey, Think Local Act Personal (TLAP), TLAP: Think Local Act Personal, Transforming Patient Experience, User- Reported Information, VOICES: National Bereavement Survey
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Patient Experience in Adult NHS Services (NICE)
Summary The National Institute for Health and Care Excellence (NICE) has published an “evidence update” on patient experience. This evidence update contains a summary of new evidence relevant to the NICE’s Clinical Guideline CG138 “Patient experience in adult NHS services: … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Researchers (mostly), Management of Condition, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Systematic Reviews, UK, Universal Interest
Tagged Advice and Information, Care-Q Instrument, Continuity of Care, Continuity of Care and Relationships, Discharge, Discharge From Hospital to Primary Care, Discharge Support, Enabling Patients to Participate in Their Care, Essential Requirements of Care, Evidence Update Advisory Group (EUAG), Hospital Discharge, Information, Measuring Patient Experience, NICE Evidence Update 52, NICE Evidence Updates, Non-Verbal Communication, Palliative Care, Patient Experience, Patient Experience in Adult NHS Services (NICE), Patient Experience Overall Measure, Patient Information, Patient-Centred Care Across Europe, Patient-Centred Care in Chronic Disease Management, Public and Patient Experience and Engagement: Department of Health, Quality Measures, Quality Standard for Patient Experience in Adult NHS services, Shared Decision-Making, Support for Carers (Hospital Discharge), Tailoring Healthcare Services for Each Patient, Transforming Patient Experience
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Patient Experience Overall Measure: Health Statistics Notes and Guidance (Department of Health)
Summary Documents have been produced by the Department of Health to supply further technical information, notes and guidance relating to the patient experience overall measure. These guides cover methodology, user engagement in patient experience statistics, and a quality statement on … Continue reading
Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest
Tagged Engagement, Feedback, Health Statistics, Measuring Patient Experience, National Patient Survey Programme, National Statistics, NHS Outcomes Framework, Overall Patient Experience Score, Patient Choice, Patient Experience, Patient Experience Measurement System, Patient Experience Overall Measure, Patient Experience Programme, Patient Feedback, Patient Satisfaction, Service User Experience, United Kingdom Statistics Authority, User Experience
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Patient Experience Overall Measure: Supporting MS Excel Tools (Department of Health)
Summary The Department of Health has released a toolkit to help NHS managers and the general public understand the patient experience score. The toolkit makes it possible to examine the extent to which scores vary between NHS organisations. Read more: Patient experience overall … Continue reading
Posted in Department of Health, National, NHS, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged Measuring Patient Experience, Patient Choice, Patient Experience, Patient Experience Measurement System, Patient Experience Programme, Patient Experience: MS Excel Tools, Patient Satisfaction
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Transforming Patient Experience (NHS Institute for Innovation and Improvement)
[A version of this item appears in: Dementia: the Latest Evidence Newsletter (RWHT), Volume 2 Issue 9, April 2012]. Summary This NHS Institute for Innovation and Improvement online resource is designed to assist in improving NHS patients’ experiences of the care they … Continue reading
Posted in Acute Hospitals, Community Care, For Nurses and Therapists (mostly), King's Fund, National, NHS, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged 7 Step Measurement Process, Clinical Commissioning Groups (CCGs), Commissioning Support Programme, Design Techniques, Engaging Patients, Evidence Base for Measuring and Improving Patient Experience, Experienced Based Design (EBD), Feedback, Institute for Innovation and Improvement, Kings College London, Measuring Patient Experience, NHS Institute Commissioning Support Programme, NHS Institute for Innovation and Improvement, Patient Experience, Patient Experience Improvement Programme, Patient Experience Network, Patient Experience Programme, Patient Experience Research, Patient Feedback, Picker Institute Principles of Patient-Centred Care, Principles of Patient-Centred Care (Picker Institute), Reporting Systems, Seven Step Measurement Process, Transforming the Patient Experience, What Matters To Patients?
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