Tag Archives: Measuring Patient Experience

Local Health Systems: Principles of Re-Design and Performance Measurement (LGA / King’s Fund / ADASS / SOLACE / CfPS / ADPH)

Summary The Local Government Association has issued a list of basic principles for planning service re-design. Local systems should aim to meet these fundamental requirements for improving services to achieve better health and wellbeing outcomes. Full Text Link Reference Shared … Continue reading

Posted in Charitable Bodies, Commissioning, Community Care, For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, King's Fund, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Care Quality Commission and Age UK Collaboration Explores Patient Experience of Care (CQC)

Summary The Care Quality Commission has entered into a six-month partnership with Age UK in an effort to discover, and act upon, older people’s experiences of care. This work may also help to identify examples of best practice. Full Text … Continue reading

Posted in Acute Hospitals, Age UK, Carers UK, Charitable Bodies, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Always Events: Getting Started Kit (IHI)

Summary Always Events® refers to those aspects of the patient experience which are so important to patients and families that health care providers should perform them universally i.e. for every patient, every time. The Institute for Healthcare Improvement (IHI) has … Continue reading

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Patient Experience in Adult NHS Services (NICE)

Summary The National Institute for Health and Care Excellence (NICE) has published an “evidence update” on patient experience. This evidence update contains a summary of new evidence relevant to the NICE’s Clinical Guideline CG138 “Patient experience in adult NHS services: … Continue reading

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Researchers (mostly), Management of Condition, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Systematic Reviews, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Patient Experience Overall Measure: Health Statistics Notes and Guidance (Department of Health)

Summary Documents have been produced by the Department of Health to supply further technical information, notes and guidance relating to the patient experience overall measure. These guides cover methodology, user engagement in patient experience statistics, and a quality statement on … Continue reading

Posted in Acute Hospitals, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Patient Experience Overall Measure: Supporting MS Excel Tools (Department of Health)

Summary The Department of Health has released a toolkit to help NHS managers and the general public understand the patient experience score. The toolkit makes it possible to examine the extent to which scores vary between NHS organisations. Read more: Patient experience overall … Continue reading

Posted in Department of Health, National, NHS, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , | Leave a comment