Tag Archives: NHS Constitution and Whistleblowing

Updated NHS Constitution for England (Department of Health)

Posted on July 29, 2015 by Dementia and Elderly Care News

Summary The NHS Constitution defines the rights of patients, public and staff, by clarifying NHS commitments and outlining the mutual obligations between the public, patients and staff. The NHS Constitution and the Handbook to the NHS Constitution have been updated … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, Management of Condition, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accountability, Acute Care, Acute Hospitals, Armed Forces Covenant, Avoidable Harm, Best Value for Taxpayers, Commitment, Communication, Compassion, Competence, Complaint and Redress, Confidentiality, Consent, Constitution (NHS), Contractual Duty of Candour, Culture, Culture Change, Delivering Dignity, Detecting Problems Quickly, Dignity, Dignity and Respect, Duty of Candour, Duty of Candour (DoC), European Economic Area, Everyone Counts, Francis Inquiry, Francis Inquiry Report: Executive Summary, Francis Report, Fundamental Standards, Healthwatch England, History of the NHS Constitution, Improving Lives, Informed Choice, Informed Choices About Health and Social Care, Integration of Physical and Mental Health, Involvement, Involvement and Participation, Local HealthWatch, Mandate from the Government to NHS England, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid-Staffordshire NHS Trust, NHS Belongs to the People, NHS Constitution, NHS Constitution and Whistleblowing, NHS Constitution Handbook, NHS Constitution Team, NHS Constitution: Updated 2015, NHS Mandate 2015 to 2016, NHS Values, Parity Between Mental and Physical Health, Parity Commitments, Parity of Esteem, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Services (PALS), Patient and Staff Feedback, Patient Complaints, Patient Complaints Handling, Patient Involvement, Patient Safety, Patients First and Foremost, Patients Not Heard, Regulation (EC) No 883/2004, Seven Principles Guiding the NHS, Transparency, Transparency and Accountability, Transparency Culture and the NHS Constitution, Value for Money | Leave a comment

More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)

Posted on September 22, 2014 by Dementia and Elderly Care News

Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading →

Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Cathy James: Chief Executive of Public Concern, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Complaint Advocacy Services, Complaint Handling, Complaint Handling by Providers, Complaint Handling in Social Care, Complaints and Raising Concerns, Complaints Handling in Primary Care, Complaints Matter, Complaints Programme Board (CPB), Complaints Wales, Culture, Culture Change, Defensive Leadership, Duty of Candour, Failure to Act, Fear of Raising Concerns About Care, Francis Inquiry, Francis Inquiry Report, Francis Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Orders, General Medical Council (GMC), Handling of Complaints by Commissioners, Harassment of Whistleblowers, Hard Truths, Health Select Committee (HSC), Health Service Ombudsman, Healthwatch and Public Involvement Association (HAPIA), Healthwatch England: Power to Act as Supercomplainant on Behalf of Consumers, Honesty, House of Commons Health Committee, House of Commons Health Committee Report on Complaints and Raising Concerns, House of Commons Health Select Committee, Implications of the Francis Inquiry Report, Incident Reporting, Katherine Murphy: Chief Executive of the Patients Association, Local Ward Cultures, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Managerial Self-Interest, No Wrong Door Policy, Nurse Helene Donnelly, Nursing and Midwifery Council (NMC), Nursing and Midwifery Council’s Raising Concerns, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, PALS and NHS Complaints Advocacy Arrangements, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Service (PALS), Patients First (Support Organisation), Patients First and Foremost, Positive Culture, Principles of Good Complaint Handling, Professional Regulators and Complaints, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Programme to Identify Whistleblowers Who Have Suffered Detriment, Proposal for Single Complaints Gateway for Health and Social Care, Proposal for Single Health and Social Care Ombudsman for England, Public Administration Select Committee (PASC), Public Concern at Work, Public Interest Disclosure Act (PIDA), Public Services Ombudsman for Wales, Putting Patients First, Raising Concerns, Raising Concerns Policy, Raising Standards, Relatives and Residents Association, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Role of Commissioners in Complaints, Sarah Wollaston: Chair of the House of Commons Health Select Committee, Shaping Culture, Sir Robert Francis QC, Staff Awareness, Staffordshire & Stoke on Trent Partnership NHS Trust, Statutory Duty of Candour, Structures to Enable Whistleblowing, Supercomplainant on Behalf of Consumers, Systems to Support Whistleblowing, Treatment of Staff Raising Concerns, Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS, Whistleblowing in the Public Sector | Leave a comment

Whistleblowing in the NHS: Theory Versus Practice? (BBC News / Whistleblowing Helpline / NAO / SCIE)

Posted on April 18, 2014 by Dementia and Elderly Care News

Summary Dr Raj Mattu, a heart specialist was dismissed by University Hospital of Coventry and Warwickshire NHS Trust in 2010, after almost a decade of alleged unfair treatment by his employers, since exposing the cases of two patients who had … Continue reading →

Posted in Acute Hospitals, BBC News, In the News, National, National Audit Office, NHS, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged BBC Health News, BBC News: Coventry & Warwickshire, BBC News: Today (Radio 4), BBC Radio 4: Today Programme, Behaviours to Enable Whistleblowing, Bullying of Whistleblowers, Candour, Character Assassination of Whistleblowers, Corporate Self-Interest (Ahead of Patients), Culture of Delay and Denial, Defensive Leadership, Dr Raj Mattu (Consultant), Fear of Raising Concerns About Care, Flowchart of Whistleblowing Process, Freedom To Speak Up Review (Sir Robert Francis QC), Goldman Sachs, Harassment of Whistleblowers, HMRC, Honesty, House of Commons, House of Commons Committee of Public Accounts, Improving Patient Safety, Incentivising Candour, Local Ward Cultures, Margaret Hodge, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, National Audit Office (NAO), Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Hospitals Complaints System, NHS Managerial Self-Interest, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, Parliamentarians, Patient Safety, Patient Safety Incidents, Patients First and Foremost, Public Accounts Committee, Public Concern at Work, Public Disclosure Act (1988), Public Interest Disclosure Act 1998 (PIDA), Putting Patients First, Qualtrics, Raising Concerns, Raising Concerns Around Deaths, Raising Concerns Policy, Reluctance to Raise Concerns About Care, SCIE Social Care TV, Shaping Culture, Sir Robert Francis QC, Social Care Code of Conduct, Social Care Commitment, Social Care TV, Speaking Out, Staff Awareness, Stages in Raising Concerns, Structures to Enable Whistleblowing, Systems to Support Whistleblowing, Treatment of Whistleblowers (Shoddy), Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the Public Sector, Whistleblowing In the Wind, Whistleblowing Policy, Winterbourne View Hospital, Workplace Culture, Zero Tolerance Approaches | Leave a comment

NHS Culture Change Moves Forwards / Waiting Time Targets (BBC News / CQC / Nuffield Trust / QualityWatch)

Posted on December 21, 2013 by Dementia and Elderly Care News

Summary David Prior, the Care Quality Commission chairman, has commented that the NHS had become “too powerful to criticise” in the recent past, despite some patients receiving an unsatisfactory service. Even the most senior staff were sometimes afraid to speak out. He … Continue reading →

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Health Foundation, In the News, Management of Condition, National, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Access to Urgent and Emergency Care, Accident and Emergency Departments, Acute Care, Acute Hospital Care, Acute Hospitals, Avoidable Admissions, Avoidable Rehospitalisations, Barriers to Speaking Out About Poor Care, BBC Health News, Care in Appropriate Settings, Care in the Community, Care Quality Commission (CQC), Care Settings, Case-Mix, Challenges of Urgent and Emergency Care, Community Care, CQC Hospital Inspections, Culture, Culture Change, David Prior: Care Quality Commission Chairman, Defensive Leadership, Emergency Care, Emergency Care Intensive Support Team, Emergency Care Intensive Support Team (ECIST), Four-Hour A&E Waiting Time Target, Gaming the System, GP Services, Home and Community Care Services, Hospital Inspections, Inappropriate Care Settings, Long-Term Conditions (LTCs), Negative Culture, NHS Constitution and Whistleblowing, NHS Culture, NHS Reform, NHS Reform in England, NHS Services, Occupancy Levels of A&E Departments, Place in the Middle, QualityWatch, QualityWatch Focus On Reports, QualityWatch Programme, Richard Murray: Director of Policy at the King’s Fund, Speaking Out About Poor Care, Speaking Up Charter, Target Culture, Target-Chasing (Hitting the Target Missing the Point), Target-Driven Priorities, Targets, Trust Blame and the Culture of Defensiveness, Urgent and Emergency Care, Urgent and Emergency Care Review, Urgent and Emergency Services, Whistleblowing, Whistlelowing, Winter Pressures, Workplace Culture | Leave a comment

NHS Complaints Review Report (BBC News)

Posted on October 28, 2013 by Dementia and Elderly Care News

Summary The government-backed review investigating how the NHS in England handles complaints has been published. An achievement of this review is to have persuaded twelve important organisations to sign-up to a series of pledges. Recommendations include improving quality of care, improving how … Continue reading →

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), In the News, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Action Against Medical Accidents, Acute Care, Acute Hospitals, BBC Health News, Candour, Care of Older Adults in Acute NHS Trusts, Comments and Complaints, Complaint and Redress, Complaint Handling, Complaints, Dementia Care in Acute Settings, Formal Complaints, Formal Complaints Process, Francis Inquiry Report, Hospital Complaints, Mid Staffordshire NHS Foundation Trust Inquiry, NHS Complaints Process, NHS Complaints System: Department of Health Review, NHS Constitution and Whistleblowing, NHS Hospital Complaints, NHS Hospital Complaints System, Nursing and Midwifery Council (NMC), Openness, Openness and Transparency, Patient Complaints, Principles of Good Complaint Handling, Reactions to the Francis Inquiry Report, Report of Mid Staffordshire NHS Foundation Trust Public Inquiry, Responses to the Francis Inquiry Report, Review of NHS Complaints System, Statutory Duty of Candour, Transparency, Transparency and Accountability, User Complaints, Whistleblowing | Leave a comment

Guide to the Healthcare System in England and NHS Accountabilities (Department of Health / Nuffield Trust)

Posted on May 9, 2013 by Dementia and Elderly Care News

Summary This Department of Health guide explains the overall structure of the NHS, following the Health and Social Care Act 2012. It summarises the main organisations in the healthcare system and how their roles are intended to work together. The … Continue reading →

NHS Constitution for England Updated (Department of Health)

Posted on March 28, 2013 by Dementia and Elderly Care News

Summary An updated NHS Constitution has been released to coincide with publication of the Department of Health’s official response to the Francis Inquiry report, “Patients first and foremost”. The NHS Constitution encapsulates the principles and values of the NHS in … Continue reading →

Posted in Acute Hospitals, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Accountability, Acute Care, Acute Hospitals, Article 56 of the Treaty on the Functioning of the European Union, Ban on Clauses Intended to Prevent Public Interest Disclosures, Commitment, Communication, Compassion, Competence, Complaint and Redress, Confidentiality, Consent, Constitution (NHS), Contractual Duty of Candour, Criminal Sanctions, Culture, Culture Change, Delivering Dignity, Detecting Problems Quickly, Dignity, Dignity and Respect, Disclosure and Barring Service (DBS), Everyone Counts, Francis Inquiry, Francis Inquiry Report: Executive Summary, Francis Report, Friends and Family Test (NHS), Fundamental Standards, Gagging Clause Culture, Gagging Orders, Gaming the System, General Hospitals, Government Response to the Consultation on the NHS, Handbook to the NHS Constitution, Informed Choice, JHWSs: Joint Health and Wellbeing Strategies, Joint Committee on Vaccination and Immunisation (JCVI), Joint Health and Wellbeing Strategy (JHWS), Joint Strategic Needs Assessments, JSNAs: Joint Strategic Needs Assessments, Judicial Review, Local Government Ombudsman, Making Every Contact Count, Mandate to the NHS Commissioning Board, Measuring Culture, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid-Staffordshire NHS Trust, NHS Constitution and Whistleblowing, NHS Constitution Team, NHS Constitution: Updated 2012, NHS Values, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Services (PALS), Patient and Staff Feedback, Patient Safety, Patients First and Foremost, Patients Not Heard, Penalties for Disinformation, Perverse Incentives, Poor Governance, Positive Culture, Public Interest Disclosure Act 1998, Regulation (EC) No 883/2004, Respect, Staff Legal Duties, Staff Pledges, Standards To Avoid Perverse Incentives, Statutory Duty of Candour, Transparency, Transparency and Accountability, UK National Screening Committee, Whistleblowing | Leave a comment

Patients First and Foremost: Government Response to the Mid Staffordshire NHS Public Inquiry Report (Department of Health)

Posted on March 26, 2013 by Dementia and Elderly Care News

Summary The government’s official response to the Francis Inquiry report, entitled “Patients first and foremost” was published today. It defines the Department of Health‘s commitment and action plan for the health and care system. The main recommendations / resolutions include: Ofsted-style ratings for hospitals … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, NHS Confederation, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Accountability, Acute Care, Acute Hospitals, Allied Health Professionals (AHPs), Ban on Clauses Intended to Prevent Public Interest Disclosures, Barbara’s Story: Increasing Awareness of Dementia, Barring System, Barring System for Healthcare Assistants, Berwick Review, Blame Culture, Burdett Trust, Bureaucracy, Candour, Care, Care Assistants, Care in General Hospitals, Care Quality Commission (CQC), Chief Inspector of Social Care, Clinically-Led Commissioning, Code of Conduct and Minimum Training for Health and Care Assistants, Commissioning for Quality and Innovation (CQUIN) Indicators, Commitment, Communication, Compassion, Competence, Contractual Duty of Candour, Courage, CQUINs, Creating Time to Care, Creating Time to Lead, Criminal Sanctions, Cultural Care Barometer, Culture, Culture Change, Delivering Dignity, Detecting Problems Quickly, Dignity, Dignity and Respect, Disclosure and Barring Service (DBS), Everyone Counts, Expert Inspectors, Foundation Trust Status, Foundation Trust Status Distractions, Francis Inquiry, Francis Inquiry Report: Executive Summary, Francis Report, Friends and Family Test (NHS), Fundamental Standards, Gagging Clause Culture, Gagging Orders, Gaming the System, General Hospitals, General Medical Council, Health and Social Care Act (2012), Health and Social Care Information Centre (HSCIC), Healthcare Assistants, Healthwatch, Healthwatch England, House of Commons Library, Human Rights and Nursing, Increasing Awareness of Dementia, Independent Chief Inspector of Hospitals, Informatics Services Commissioning Group (ISCG), Leadership, Leadership in the NHS, Local HealthWatch, Mandate to the NHS Commissioning Board, Measuring Culture, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid-Staffordshire NHS Trust, NHS Confederation Review of Bureaucratic Burdens, NHS Constitution, NHS Constitution and Whistleblowing, NHS Constitution: Updated 2013, NHS Culture, NHS Friends and Family Test, NHS Health and Social Care Act (2012), NHS Mandate, NHS Outcomes Framework, NHS Safety Thermometer, Nurse Education, Nursing and Midwifery Council (NMC), Ofsted-Style Inspections, Ofsted-Style Ratings for Care Homes, Ofsted-Style Ratings for Hospitals, Openness, Patient and Public Involvement Forums (PPIFs), Patient and Staff Feedback, Patient Safety, Patients First and Foremost, Patients Not Heard, Penalties for Disinformation, Perverse Incentives, Poor Governance, Positive Culture, Proactive Professional Regulation, Problem Detection, Problem Prevention, Professional Disengagement, Professional Regulation, Public Interest Disclosures, Putting Patients First, QSGs: Quality Surveillance Groups, Quality Improvement, Quality Surveillance Groups (QSGs), Reduced Gaming of the System, Report of Mid Staffordshire NHS Foundation Trust Public Inquiry, Restorative Supervision, Revalidation for Nurses, Royal United Hospital Bath NHS Trust, Schwartz Rounds: Royal Free London NHS Foundation Trust, See It My Way, Shaping Culture, Sir Robert Francis QC, Six C’s of Nursing, Staff Motivation, Staff Training, Staffing Levels, Standards To Avoid Perverse Incentives, Statutory Duty of Candour, Supervisory Nurse Ward Managers, Supporting Staff to Care, Teaching Agency: Barring Scheme, The 6Cs, Tick Box Culture, Time Limited Failure Regime, Transparency, Transparency and Accountability, Whistleblowing, Zero Harm | Leave a comment

Whistleblowing Helpline (Bridging the Gap Campaign)

Posted on February 22, 2013 by Dementia and Elderly Care News

Summary Although 89% of staff in the NHS believe they know about whistleblowing, only 73% of staff would feel safe when speaking-up. Hundreds of thousands of voices may effectively be held silent. “Not only is this an indicator of poor morale and a less … Continue reading →

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, National, NHS, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Avoiding Litigation, Awareness, Awareness Raising, Bridging the Gap Campaign, Care Home Culture, Culture, Culture Change, Defensive Leadership, Francis Inquiry, Francis Inquiry Report, Francis Report, Local Ward Cultures, NHS Constitution and Whistleblowing, NHS Culture, Organisational and Professional Cultures, Organisational Culture and Climate, Positive Culture, Shaping Culture, Staff Awareness, Trust Blame and the Culture of Defensiveness, Whistleblowing, Whistleblowing Helpline | Leave a comment

Francis Inquiry Report: Full Report (Mid Staffordshire NHS Foundation Trust Inquiry)

Posted on February 9, 2013 by Dementia and Elderly Care News

Summary High mortality rates and poor standards of care provided at the Mid Staffordshire NHS Foundation Trust resulted in concern about services and management in the Trust. This three-volume Francis Inquiry report investigates the causes and lessons learned. “…[the widespread] disconnect between … Continue reading →

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