Tag Archives: NHS Governance and Accountability

Care Quality Commission Review of How NHS Trusts Investigate Unexpected Deaths (CQC / BBC News)

Summary The Care Quality Commission (CQC) is planning a thorough investigation into how well NHS Trusts investigate unexpected deaths and whether they then learn from these investigations. This review follows the Mazars Report, commissioned by NHS England, which investigated the … Continue reading

Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, Mental Health, National, NHS, NHS England, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Older People Reluctant to Complain About Poor Health and Care Services (BBC News / PHSO / Healthwatch)

Summary The Parliamentary and Health Service Ombudsman (PHSO) has noted that it receives disproportionately few complaints from older people than expected i.e. relative to elderly people’s higher usage of NHS and social care services. The PHSO’s latest report indicates that … Continue reading

Posted in Acute Hospitals, Age UK, BBC News, Commissioning, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

More on Complaints Handling in the NHS (BBC News / PHSO / NHS England / Patients’ Association)

Summary Research commissioned by the Parliamentary and Health Service Ombudsman (PHSO) indicates that around only one-third of people who experience poor service from public bodies, including the NHS, in England actually make a complaint. Common reasons for not to complaining … Continue reading

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS England, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, Statistics, UK | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Reform Under the Coalition Government (King’s Fund / BBC News)

Summary Chris Ham, Chief Executive of the King’s Fund, has released an authoritative and thorough review of major reform and re-organisation within the NHS during the first three years of the coalition government. “He was agin’ it”. Mark Twain. Full … Continue reading

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, King's Fund, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Leadership, Leadership, Leadership: Two Models and an Analogy (King’s Fund / Center for Creative Leadership / Monitor / CQC / NHS TDA / NHS Networks)

Summary The King’s Fund recently released a paper on “Developing collective leadership for health care” with the Center for Creative Leadership. This discusses the role of leadership in developing “caring cultures”, and argues for collective leadership (as opposed to top-down … Continue reading

Posted in Charitable Bodies, Commissioning, CQC: Care Quality Commission, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), Integrated Care, King's Fund, National, NHS, Quick Insights, Standards, UK | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

NHS Hospital Complaints Handling (Parliamentary and Health Service Ombudsman)

Summary The three documents listed below summarise research carried out by (or on behalf of) the Parliamentary and Health Service Ombudsman in support the government review into how NHS hospitals deal with complaints. This review followed the Francis Inquiry Report, … Continue reading

Posted in Acute Hospitals, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Keogh’s Review into Care and Treatment at Fourteen Hospital Trusts in England (Department of Health / BBC News)

Summary It can have escaped no-one’s attention (in England) that the much-publicised (and much “spun”) Keogh Review has been published. Eleven hospital trusts have been placed into special measures to ensure improvements in patient care because of major failings. Read more: BBC News. … Continue reading

Posted in Acute Hospitals, BBC News, Department of Health, For Carers (mostly), For Doctors (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, NHS, NHS Digital (Previously NHS Choices), Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment