Tag Archives: Non-Verbal Communication

Person-Centred Approaches in Healthcare: a Framework (HEE / Skills for Health / Skills for Care)

Posted on August 2, 2017 by Dementia and Elderly Care News

Summary Health Education England, Skills for Health and Skills for Care have produced a framework which is designed to help staff (at every level) communicate effectively, both verbally and non-verbally, in order to better tailor the care and advice they … Continue reading →

Posted in Commissioning, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Health Education England (HEE), Integrated Care, Management of Condition, National, NHS, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, UK, Universal Interest | Tagged Active Listening, Advance Care Planning, Advance Decision, Advance Decision to Refuse Treatment (ADRT), Affirmation, Bespoke Care, Best Interest Decisions, Breakdowns or Failures in Communication, Care and Communication, Care and Support Planning, Care Navigation, Co-Production, Collaborative Care Planning, Collaborative Communication, COM-B, Communicating With the Person, Communication, Communication and Relationship Building Skills, Communication Skills, Communication Support, Communication Tools, Communication-Friendly Communities, Dementia Communication, Effective Communication: Step 1: Conversations to Engage with People, Effective Communication: Step 2: Conversations to Enable and Support People, Effective Communication: Step 3: Conversations with People to Collaboratively Manage Complexity and Risk, Empathy, Empowering and Engaging Patients, Empowerment, Empowerment and Support, Environmental Awareness, Good Communication, Happiness and Wellbeing, Health and Wellbeing, Health Literacy, HEE: Health Education England, Informed Consent, Integrated Personal Commissioning (IPC), Making Every Contact Count (MECC), Making Every Contact Count Programme (MECC), NHS Constitution, NHS Constitution: Updated 2015, NHS England's Realising the Value Programme, NHS England’s Realising the Value Programme for Patient and Community Empowerment (NHS England)., Non-Verbal Communication, Normalisation, Patient Activation, Patient Activation Measure (PAM), Patient Empowerment, Patient Engagement, Patient Involvement, Person-Centred Approaches ((HEE / Skills for Health / Skills for Care)), Person-Centred Approaches in Healthcare, Person-Centred Approaches: Step 1: Conversations to Engage with People, Person-Centred Approaches: Step 2: Conversations to Enable and Support People, Person-Centred Approaches: Step 3: Conversations with People to Collaboratively Manage Complexity and Risk, Person-Centred Care and Support, Person-Centred Coordinated Care, Person-Centred Dementia Care, Person-Centred Risk Management, Personal Budgets, Personalised Care and Support Planning, Prevention, Realising the Value, Realising the Value Programme, Respectful Communication, Right Care Shared Decision Making, SDM: Shared Decision Making, Self-Care, Self-Management, Self-Management Support, Sensitivity in Communication, Shared Decision-Making, Skills for Care, Skills for Care (SfC), Skills for Care and Skills for Health, Skills for Health, Skills for Health (SfH), Support for Self-Care, Supporting Self-Care, Wellbeing | Leave a comment

Quick Guide to Effective Communication with Persons Living With Dementia (DementiaUK)

Posted on December 27, 2016 by Dementia and Elderly Care News

Summary A concise guide to better verbal and non-verbal communication skills, designed for all audiences. Full Text Link Reference Tips for better communication with a person living with dementia. London: DementiaUK / Admiral Nursing Direct, October 2015.

Posted in Charitable Bodies, For Carers (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), Management of Condition, Mental Health, Models of Dementia Care, Patient Information, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, UK, Universal Interest | Tagged Admiral Nursing DIRECT, Care and Communication, Caregiver-Patient Communication, Challenges in Communication, Communicating With the Person, Communication, Communication Barriers, Communication Problems, Communication Skills, Dementia UK, DementiaUK, Enhancing Caregiver-Patient Communication, Good Communication, Non-Verbal Communication, Respectful Communication, Sensitivity in Communication | Leave a comment

Expert Consensus Guidelines for Family / Unpaid Carers on Assisting Persons With Cognitive Impairment or Dementia (BMC Geriatrics / Mental Health First Aid Australia)

Posted on July 19, 2016 by Dementia and Elderly Care News

Summary Experts were consulted with a view to developing a set of indicative guidelines for family and non-professional carers when assisting older persons either developing cognitive impairment or with dementia (or delirium). A list of potentially valuable skills (based on … Continue reading →

Posted in Community Care, Delirium, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Guidelines, International, Management of Condition, Mental Health, Models of Dementia Care, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Universal Interest | Tagged Aggression, Agitation, Anger, Argumentativeness, Asking the Person Questions, Australia, Awareness of Confusion and Dementia, Being Understood During a Conversation, BMC Geriatrics, Burden on Caregivers, Caregiver Distress, Caregiving (Carers), Carer Fatigue, Carer Support, Carering for Persons With Mental Illnesses, Carers, Carers for People with Dementia, Caring for Persons With Delirium, Centre for Mental Health: University of Melbourne, Challenges in Communication, Challenging Behaviour, Challenging Behaviour in Dementia, Cognitive Impairment, Communicating in Group Situations, Communicating With the Person, Communication Skills, Confusion, Confusion (Delirium), Consensus Guidelines for Unpaid Carers of Persons With Cognitive Impairment, Consensus Guidelines for Unpaid Carers of Persons With Dementia, Contacting Emergency Services, Crises, Crisis Situations, Deakin University, Decision Making, Delirium Superimposed on Dementia, Delphi Consensus, Delphi Studies, Delusions, Dementia Awareness, Difficult Conversations, Discussing Dementia Diagnosis, Discussing Sensitive Issues, Discussions and Decisions About Care, Discussions and Decisions About Driving, Expert Consensus Guidelines for Family and Carers, Family Caregivers, Family Carers, Financial Difficulties and Mental Health Problems, Gaining and Keeping the Person’s Attention, Hallucinations, Hallucinations in People with Dementia, Health and Wellbeing of Adult Carers, Helping Disoriented People, Helping People to Complete Tasks, Helping People Who Have Regressed Into the Past, Helping People With Memory Problems, Helping Someone with Gambling Problems, Impact of Caring on Carers, Improving Educational Outcomes for Students With Mental Illness, Inappropriate Sexual Behaviour, Making Decisions and Planning For the Future, Management of Challenging Behaviour, Melbourne School of Population and Global Health: University of Melbourne, Mental Health First Aid (MHFA) Training, Mental Health First Aid Australia, Mental Health First Aid for the Older Person, Mental Health First Aid for the Older Person Manual and Course, Mental Health First Aid Guidelines, MHFA Australia: University of Melbourne, Needs of Carers, Non-Verbal Communication, Offering the Person Options, Parenting Strategies to Prevent Adolescent Alcohol Depression and Anxiety Problems, Population Mental Health Group: University of Melbourne, Practical Guidance, Return to Work Following a Mental Health Problem, School of Psychology: Deakin University, Seeing the Person Behind the Dementia, Seeking Professional Help, Shared Decision-Making, Strategies For Managing Resistance, Stress Reduction, Stress Reduction for Unpaid Family Carers, Support for Carers, Supporting Persons With Dementia, Sustainable Caring, Talking To the Person, University of Melbourne, Unpaid Caregivers (Carers), Unpaid Carers, Wandering, Wandering in Dementia, Workplace Prevention of Mental Health Problems | Leave a comment

SCIE Dementia Gateway: Useful Dementia-Related Information Resources (SCIE)

Posted on November 13, 2014 by Dementia and Elderly Care News

Summary The Social Care Institute for Excellence (SCIE) has produced, and maintains, an uptodate and impressively broad collection of links to dementia-related websites and information resources. A wide range of topics and themes in dementia care are covered, including: Dementia-Friendly … Continue reading →

Posted in Acute Hospitals, Age UK, All-Party Parliamentary Group (APPG) on Dementia, Alzheimer's Society, Alzheimer’s Disease International (ADI), Alzheimer’s Research UK, Antipsychotics, Assistive Technology, Carers UK, Charitable Bodies, Commissioning, Community Care, Dementia Action Alliance, Department of Health, Diagnosis, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Housing, Housing LIN, Integrated Care, International, Joseph Rowntree Foundation, King's Fund, Local Interest, Management of Condition, Mental Health, Mental Health Foundation, Models of Dementia Care, National, National Voices, New Cross Dementia Project, NHS, NHS Digital (Previously NHS Choices), NIHR, Non-Pharmacological Treatments, Patient Care Pathway, Patient Information, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, RCN, Royal College of Psychiatrists, SCIE, Standards, Statistics, Telecare, Telehealth, UK, Universal Interest | Tagged Action on Hearing Loss, Active Ageing, Activity in Care Homes, ADI’s World Alzheimer Reports, Admiral Nursing DIRECT, Admiral Nursing Service, Age-Friendly Environments, All-Party Parliamentary Group (APPG), All-Party Parliamentary Group on Dementia, Alzheimer Scotland, Alzheimer’s Disease International (ADI) Campaigns, Alzheimer’s Research UK (ARUK), Alzheimer’s Society Campaigners’ Network, AMCAT: Assessment of Mental Capacity Audit Tool, Arts 4 Dementia, Assessing Mental Capacity, Association for Dementia Studies, Association for Dementia Studies: University of Worcester, AT Dementia, Behavioural and Psychological Symptoms of Dementia (BPSD), Best Interest Decisions, BILT: British Institute of Learning Disabilities, Black and Minority Ethnic (BME), Black Asian and Minority Ethnic (BAME), Black Asian Minority Ethnic (BAME), BME Communities, BME People with Dementia, Bournemouth University Dementia Institute, Bradford Dementia Friendly Community Project, Bradford Dementia Group, Bradford Dementia Group Good Practice Guides, Building Dementia Friendly Communities, Built Environment, Care and Communication, Caregiver-Patient Communication, Caregiving (Carers), Carer Awareness, Carer Inclusion, Carer Involvement in Healthcare, Carer Support, Carer's Needs, Carer’s Perspective, Carers Direct, Carers for People with Dementia, Carers Trust, Caring Decisions, Caroline Walker Trust, Challenges of Living with Dementia, Clinical Research Network (NIHR), Clive Project, Communication, Communication Problems, Communication Skills, Communication-Friendly Communities, Concurrent Dementia and Sight Loss, Council of Occupational Therapists, Deaf Action, Deaf Action in Scotland, Deafness Cognition and Language Research Centre (UCL), Decision Making, DEEP: Dementia Engagement and Empowerment Project, Delegated Decision Making, Dementia Action Alliance (DAA), Dementia Adventure, Dementia Advocacy and Support Network International (DASNI), Dementia and Sensory Loss, Dementia and Sight Loss, Dementia and Sight Loss Interest Group, Dementia and the Health and Social Care System: Key Reports., Dementia Café, Dementia Centre, Dementia Centre: University of Stirling, Dementia Challenge, Dementia Challengers, Dementia Diagnosis, Dementia Diagnosis and Care in England, Dementia Engagement and Empowerment Project (DEEP), Dementia Friendly Action Plans, Dementia Friendly Extra Care Housing, Dementia Friends, Dementia Friends Campaign, Dementia Gateway, Dementia Information and Resource Centre, Dementia Information Prescription, Dementia Institute: Bournemouth University, Dementia Knowledge Centre, Dementia Partnerships, Dementia Prevalence Calculator, Dementia Research, Dementia Research Centre: National Hospital for Neurology and Neurosurgery, Dementia Service Development Centre: University of Stirling, Dementia Services Development Centre, Dementia Services Development Centre (DSDC), Dementia Services Development Centre (University of Stirling), Dementia UK, Dementia Web, Dementia Without Walls, Dementia Without Walls (York), Dementia Without Walls Project, Dementia-Friendly Cities, Dementia-Friendly Communities, Dementia-Friendly Environments, Dementia-Friendly Yorkshire, Dementia-Related Information Resources, Dementia-Related Internet Sites, Dementia-Related Websites, Dementias and Neurodegenerative Diseases Research Network (DeNDRoN), Department of Health Dementia Challenge, Department of Health National Dementia Strategy Implementation Group, Design and Built Environment, Design Resource Centre, Diagnosis and Assessment, Diagnosis and Support, Diagnosis Rates, Difficult Conversations, Difficult Situations, Disability Living Foundation, Diversity, Diversity and Dementia, DLF: Disability Living Foundation, DSDC Virtual Care Home, DSDC Virtual Hospital, Dying Matters Coalition, Early Diagnosis, Eating Well, EHE: Enhancing the Healing Environment, Elderly Malnutrition, Enhancing the Healing Environment (EHE), Equality and Diversity, Ethnic Minorities Dementia Advocacy Project (EMDAP), Exercise, Extra Care Housing, Extra Care Housing and Dementia, Extra Care Housing and Dementia Commissioning Checklist, Facing Dementia, Food for Thought, Foundation for Assistive Technology, Foundation for Assistive Technology (FAST), Foundations, Frontotemporal Dementia Support Group, Good Communication, Guideposts Trust, Healthtalkonline, Hearing and Sight Loss, Helen Hamlyn Centre, Horsesmouth, Housing and Dementia, Housing Learning & Improvement Network (Housing LIN), Housing Learning and Improvement Network (LIN), I CAN! I WILL! Library, iD: Innovations in Dementia, Innovations in Dementia, Journal of Dementia Care, King’s Fund Enhancing the Healing Environment Programme, Knowing the Person, Knowing the Person With Dementia, Learning Disabilities, LGA: Local Government Association, Life Story Network, Life Story Network (LSN), Living Well Through Activity in Care Homes (Toolkit), Living Well with Dementia, Living with Dementia, Local Government Association: LGA, Maintaining Identity After a Dementia Diagnosis, Making Involvement Count, Malnutrition, Malnutrition and Dementia Patients, Malnutrition Task Force, Malnutrition Task Force (MTF), Mealtime Difficulties, Meaningful Occupation, Memory and Alzheimer’s Cafes UK Directory, Memory Services, Mental Capacity Act (MCA), Mental Capacity Implementation Programme, Mental Health Foundation (MHF), National Council for Palliative Care (NCPC), National Dementia Declaration, National Dementia Strategy, National Housing Federation, NHS England (Formerly the NHS Commissioning Board), NHS Health Scotland, NHS National End Of Life Care Programme, NHS South West, NICE Pathways, NICE Support for Commissioning Dementia Care (CMG48), Non-Cognitive Behavioural and Psychological Symptoms of Dementia, Non-Verbal Communication, Northern Health and Social Care Trust in Northern Ireland, Occupation (Sense of Purpose), Our Health: Dementia Care, Peter and Rosemary Griffin, Physical Activity, Pick’s Disease Support Group, Post‐Diagnosis Support, Prime Minister’s Dementia Challenge, Proxy Decision Making, Quality Standard for Dementia, Race Equality Foundation, Remember the Person, Respectful Communication, Road Less Rocky, Royal College of Art, Royal College of Nursing (RCN), Royal College of Nursing (RCN) Dementia Resource, Royal College of Nursing: Dementia, SCIE Dementia Gateway, SCIE Mental Capacity Act Resource, Scottish Dementia Working Group, Scottish Dementia Working Group (SDWG), Sensory Impairment, Sensory Loss, Sight Loss, Skills for Care (SfC), Social Care Institute for Excellence (SCIE), South West Dementia Partnership, South West Dementia Partnership Learning and Education Resources, South West Dementia Partnership Learning Library, Stirling Dementia Services Development Centre (DSDC), Stirling University: Dementia Services Development Centre, Support for Commissioning Dementia Care (NICE: CMG48), Talking Point, Telecare Learning and Improvement Network, Telecare LIN, This is Me, This is Me: Person-Centred Care, Timely Diagnosis, Trent Dementia Services Development Centre, UK Homecare Association (UKHCA), UKHCA: UK Homecare Association, United Kingdom Homecare Association (UKHCA), Uniting Carers, University of Bradford, University of Bradford Dementia Group, University of Stirling's Dementia Services Development Centre, University of Worcester: Association for Dementia Studies, Unlocking Diagnosis, Unusual Behaviour, Useful Dementia-Related Information Resourses (SCIE), Vision2020, Wolverhampton Medical Institute (WMI), Worcester Association for Dementia Studies, World Alzheimer Report (2012), World Alzheimer Report 2009, World Alzheimer Report 2010, World Alzheimer Report 2011, World Alzheimer Report 2013, York Dementia Without Walls, Young People With Dementia, Young-Onset Dementia, YoungDementia UK | Leave a comment

Empathic Curiosity (Nursing Times / Journal of Psychiatric and Mental Health Nursing)

Posted on June 12, 2014 by Dementia and Elderly Care News

Summary Empathic curiosity is an approach to establishing modes of communication when caring for people with dementia. The approach is based on an attempted appreciation their experiences and feelings. “Adopting an empathic and curious stance may help to establish the … Continue reading →

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Management of Condition, Mental Health, Models of Dementia Care, Non-Pharmacological Treatments, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, RCN, UK, Universal Interest | Tagged Allowing Patient Time and Space, Care and Communication, Common Ground For Meaningful Communication, Communication, Communication Problems, Communication Skills, Compassion, Compassion and Care, Compassionate Care, Culture of Compassionate Care, Curiosity (Openness), Dementia and Discomfort, Dementia Communication, Emotional Cues, Empathic Curiosity, Empathy, Exploring Use of Metaphors, Good Communication, Intuition, Journal of Psychiatric and Mental Health Nursing, Non-Verbal Communication, Nursing Times, Openness, Present Tense, School of Nursing Midwifery and Social Work: University of Manchester, Short Open Questions, Six Degrees Social Enterprise (Salford UK), Supportive Environments, University of Manchester | Leave a comment

Service User Experience in Adult Mental Health (NICE Evidence / PHE)

Posted on June 9, 2014 by Dementia and Elderly Care News

Summary National Institute for Health and Care Excellence (NICE) has published an evidence update about user experience in adult mental health. This update summarises the latest evidence of relevance to NICE Clinical Guideline CG136 “Service user experience in adult mental … Continue reading →

Guide for Customer-Facing Staff on Helping People with Dementia (Alzheimer’s Society)

Posted on March 5, 2014 by Dementia and Elderly Care News

Summary Small actions can make a real difference when serving customers with dementia. This booklet from the Alzheimer’s Society provides guidance for staff employed in customer service roles on how to support people with dementia encountered in their work. This … Continue reading →

Patient Experience in Adult NHS Services (NICE)

Posted on February 17, 2014 by Dementia and Elderly Care News

Summary The National Institute for Health and Care Excellence (NICE) has published an “evidence update” on patient experience. This evidence update contains a summary of new evidence relevant to the NICE’s Clinical Guideline CG138 “Patient experience in adult NHS services: … Continue reading →

Posted in Acute Hospitals, Community Care, For Carers (mostly), For Researchers (mostly), Management of Condition, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Systematic Reviews, UK, Universal Interest | Tagged Advice and Information, Care-Q Instrument, Continuity of Care, Continuity of Care and Relationships, Discharge, Discharge From Hospital to Primary Care, Discharge Support, Enabling Patients to Participate in Their Care, Essential Requirements of Care, Evidence Update Advisory Group (EUAG), Hospital Discharge, Information, Measuring Patient Experience, NICE Evidence Update 52, NICE Evidence Updates, Non-Verbal Communication, Palliative Care, Patient Experience, Patient Experience in Adult NHS Services (NICE), Patient Experience Overall Measure, Patient Information, Patient-Centred Care Across Europe, Patient-Centred Care in Chronic Disease Management, Public and Patient Experience and Engagement: Department of Health, Quality Measures, Quality Standard for Patient Experience in Adult NHS services, Shared Decision-Making, Support for Carers (Hospital Discharge), Tailoring Healthcare Services for Each Patient, Transforming Patient Experience | Leave a comment

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