Tag Archives: Patient Experience Research

The Subjective Impact of Cognitive Impairment Upon People with Parkinson’s Disease (Parkinson’s Disease)

Posted on June 7, 2018 by Dementia and Elderly Care News

Summary Qualitative research which explores the subjective impact of cognitive impairment on people with Parkinson’s Disease and their carers / families. Full Text Link Reference Lawson, RA. Collerton, D. [and] Taylor, JP. [et al] (2018). Coping with cognitive impairment in … Continue reading →

Variable Standards of Hospital Dementia Care in England (BBC News / Alzheimer’s Society)

Posted on January 18, 2016 by Dementia and Elderly Care News

Summary The Alzheimer’s Society may have found further evidence of poor and variable care in a review of acute hospital care for dementia patients. Their report is based on Freedom of Information (FOI) requests, to which not all Trusts were … Continue reading →

Posted in Acute Hospitals, Alzheimer's Society, BBC News, Commissioning, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Patient Care Pathway, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Care For Patients With Dementia (CHKS Analyses), Acute Hospital Care, Acute Hospitals, Adult Inpatients Who Need Help with Eating, Adult Inpatients Who Need Help with Eating: Patients Who Do Not Receive Enough Help from Staff with Eating Meals, Alzheimer's Society’s Fix Dementia Care Campaign, Alzheimer’s Society's Call for All Hospitals to Publish Annual Dementia Statements, Annual Dementia Statements (Recommendation), Antipsychotics in Elderly People with Dementia, Antipsychotics Limitation in Dementia, Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Carer Friendly Hospitals, CHKS, CHKS Ltd, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Creating Dementia Friendly Hospitals, Dangerous and Inadequate Care in Hospitals in England, Dehydration, Delayed Transfers of Care, Delayed Transfers of Care (DTOC), Dementia and Falls, Dementia Awareness Training, Dementia Care in Acute District General Hospitals, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Friendly Hospital Charter (DAA), Dementia-Friendly Hospitals, Dementia-Friendly Wards, Dignity and Respect, Dignity and Wellbeing, Dignity Factors, Dignity on the Ward, Discharge Coordination, Elderly Malnutrition, Emergency Readmissions Within 30 Days (For People With Dementia), End-User Experience, Excess Costs for Acute Care From Patients With Dementia, Excess Costs of Acute Care For Patients With Dementia, Excessive Force, Falls in Hospitals, Falls in Older People, Falls Prevention, Fix Dementia Care Campaign, Fix Dementia Care: Hospitals, Fix Dementia Care: Hospitals (Alzheimer’s Society), FOI: Freedom of information, Freedom of Information, Health Education England’s (HEE’s) Dementia Awareness Training Programme, Help With Eating, Hip Fractures After Falls in Hospital, Hospital Care for People with Dementia, Hospital Episode Statistics (HES), Impact of Dementia on Length of Stay, Improving Patient Safety, Inappropriate Care, Inpatient Falls, Inpatient Survey, Jeremy Hughes (Alzheimer’s Society Chief Executive), Length of Stay, Length of Stay (LoS), National Audit of Dementia Care in Hospitals, Not Being Treated With Dignity and Respect During Hospital Stays, Nurse Staffing Levels, Nutrition and Hydration, Overnight Discharge, Patient Experience, Patient Experience Research, Patient Safety, Patient Safety in the NHS, Patients Not Receiving Help When Needed During Hospital Stays, Patients Treated With Excessive Force, Patients Who Do Not Receive Enough Help from Staff with Eating, Personalised Dementia Care, Physical Restraint, Poor or Inconsistent Standards of Dignity and Help With Eating During Hospital Stays, Poor Patient Experience, Prevalence of Inconsistent and Poor Standards of Dignity and Help With Eating, Readmissions, Reducing Inappropriate Use of Antipsychotics in Dementia, Reducing Re-Admissions NHS Hospitals, Relative Risks in Older Hospital Patient Population, Repercussions From the Francis Inquiry Report, Service User Experience, Staff and Board Training, Support With Eating in Hospitals, Supporting Patients With Dementia, This is Me: Person-Centred Care, Transparency and Accountability, Transparency and Accountability in Governance, Unacceptable Variations, Unwarranted Variations, User Experience, Variations in Care, Variations in Hospital Care for People With Dementia, Variations in Quality of Care | 1 Comment

Care Quality Commission and Age UK Collaboration Explores Patient Experience of Care (CQC)

Posted on October 10, 2015 by Dementia and Elderly Care News

Summary The Care Quality Commission has entered into a six-month partnership with Age UK in an effort to discover, and act upon, older people’s experiences of care. This work may also help to identify examples of best practice. Full Text … Continue reading →

Little Change in the Quality of Hospital Care Experienced by Older Patients? (BBC News / Age UK)

Posted on July 15, 2015 by Dementia and Elderly Care News

Summary An Age UK report, based on research from the Centre for Analysis of Social Exclusion at the London School of Economics (LSE), indicates that one fifth of older people in hospital in England are not treated routinely with respect … Continue reading →

Posted in Acute Hospitals, Age UK, BBC News, Charitable Bodies, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, NHS, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Hospital Care, Acute Hospitals, Adult Inpatient Survey 2012, Adult Inpatients Who Need Help with Eating, Adult Inpatients Who Need Help with Eating: Patients Who Do Not Receive Enough Help from Staff with Eating Meals, Avoidable Harm, BBC Health News, Care Quality Commission Dignity and Nutrition Inspections, Care Quality Commission Ratings 2008/09: Compliance With Core Standards, Caroline Abrahams: Director of Age UK, Centre for Analysis of Social Exclusion, Centre for Analysis of Social Exclusion: LSE, Dehydration, Dignity and Respect, Dignity and Wellbeing, Dignity Factors, Dignity on the Ward, Economic and Social Research Council, Elderly Malnutrition, End-User Experience, Help With Eating, London School of Economics (LSE), NHS Outcomes Framework Domains, Not Being Treated With Dignity and Respect During Hospital Stays, Nurse Staffing Levels, Nutrition and Hydration, Patient Experience, Patient Experience Research, Patient Experience Scores for England From 2002/03 to 2013/14, Patient Safety, Patients Not Always Receiving Suitable Help From Staff With Eating: By Individual Hospital Trust (2012), Patients Not Always Treated With Dignity And Respect: By Individual Hospital Trust (2012), Patients Not Receiving Help When Needed During Hospital Stays, Patients Who Do Not Receive Enough Help from Staff with Eating, Poor or Inconsistent Standards of Dignity and Help With Eating During Hospital Stays, Poor Patient Experience, Poor Quality Hospital Care 2005-2012, Poor Standards of Help With Eating, Poor Standards of Nutrition and Dignity in Hospitals (Age UK), Prevalence of Inconsistent and Poor Standards of Dignity and Help With Eating, Relative Risks in Older Hospital Patient Population, Safe Staffing Levels, Service User Experience, Staffing Levels, Suntory and Toyota International Centres for Economics and Related Disciplines (STICERD), Support With Eating in Hospitals, Timely Responses to Patients Using Call Buttons, UK Data Service (UKDA Study Number:7273), User Experience, Ward Staffing Levels | Leave a comment

Failings in the Complaints System in Health and Social Care? (Healthwatch England / CQC)

Posted on October 18, 2014 by Dementia and Elderly Care News

Summary An estimated 250,000 incidents of poor care were unreported last year. There are concerns that NHS and local authority “red tape” make it difficult to complain, that there is insufficient independent advice and support to help those who need … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Advocacy and Advice Services, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Handling, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, Culture of Compassionate Care, Delivering Safe and Compassionate Care, Effective Complaints Handling, End-User Experience, Experiences, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Healthwatch England Annual Report 2013/14, Independent Complaints Advocacy Services (ICAS), Leadership for Compassionate Care, Lived Experience, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: Department of Health Review, NHS Hospitals Complaints System, Patient Advice and Liaison Services, Patient Complaints Handling, Patient Experience, Patient Experience Research, Patient Experiences of Complaints Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Red Tape Challenge, Reform of Complaints System, Service User Experience, User Experience | Leave a comment

Engagement Cycle: Updated and Under New Ownership (InHealth Associates / Centre for Patient Leadership)

Posted on August 16, 2014 by Dementia and Elderly Care News

Summary The engagement cycle is a commissioning tool aimed at promoting better engagement with patients and the public. The online “Engagement Cycle” resource helps commissioners to engage patients, carers and the public in decisions about local health services. It has … Continue reading →

Posted in Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, National, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Care in Local Communities, CCGs, Centre for Patient Leadership, Citizen Participation, Clinical Commissioning Groups (CCGs), Co-Production, Collaborative Working in Local Communities, Commissioning Local Services, Community Empowerment, Community Engagement, Community Involvement, Empowerment, Engagement, Engagement Cycle: an Online Resource for Commissioners, Health and Social Care Reform, Holistic Quality Improvement, InHealth Associates, Local Empowerment, Monitoring, Monitoring and Oversight, NHS Institute for Innovation and Improvement, Outcomes and Monitoring, Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Experience Research, Patient Rated Experience Measures (PREMs), Patient Rated Outcome Measures (PROMs), Patient Reported Outcomes Measures (PROMS), Patient-reported Experience Measures (PREMs), PROMS and PREMS, Public Engagement Exercises, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Redesigning Local Healthcare Systems, Redesigning Services, Seldom Heard Groups, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, SLAs: Service Level Agreements, Sustainability, Sustainability Model, Transformational Commissioning, Transformational Leadership, Transforming Patient Experience, Transforming Services, User Experience, User Involvement | Leave a comment

Potential Conflict of Interests in Staff Assistance with Patient Feedback Reviews (BBC Newsnight)

Posted on March 20, 2014 by Dementia and Elderly Care News

Summary Staff often help patients to post reviews of their experiences of hospital care on the Patient Opinion site. Patient Opinion does support trusts in allowing staff to assist patients in submitting their feedback when these people may suffer from … Continue reading →

Posted in Acute Hospitals, BBC News, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, NHS Digital (Previously NHS Choices), NHS England, Quick Insights, Standards, UK, Universal Interest | Tagged BBC Health News, BBC Newsnight, Care Connect, Care Connect (NHS England's Patient Feedback Site), Conflict of Interests, Experiences, FFT: Friends and Family Test, Friends and Family Test (FFT), Hospital Computer Networks, Negative Experiences of Hospital Care, Neil Churchill: National Director of Patient Experience (NHS England), Nottinghamshire Healthcare Trust, Openness and Transparency, Patient Experience, Patient Experience Research, Patient Opinion, Posting on Behalf of Patients, Service User Experience, Speaking on Behalf of Patients, Staff Assistance with Patient Feedback, Transparency, User Experience, Whistleblowing | Leave a comment

Measuring People’s Self-Reported Experiences of Integrated Care (Picker Institute)

Posted on February 17, 2014 by Dementia and Elderly Care News

Summary A report from the Picker Institute Europe includes 18 questions for measuring patient experience when using health and social care services. It recommends the introduction of a number of these questions into relevant national surveys; this would enable local service … Continue reading →

Posted in Charitable Bodies, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, King's Fund, Local Interest, Management of Condition, Mental Health, National, National Voices, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Abuse of Vulnerable Adults Dataset, Aggregate Level Data Sources, ASCS: Personal Social Services Adult Social Care Survey, Care Integration, Carers Survey, Clinical Commissioning Group Outcomes Indicator Set (CCGOIS), Commissioning Outcomes Indicator Set (COIS), Community Care Statistics, Community Mental Health Service Users Survey, Coordinated Care, Coordination, Department of Health Datasets, English Longitudinal Survey of Aging (ELSA), Experiences, Friends and Family Test (FFT), General Practice Extraction Service (GPES), General Practice Patient Survey (GPPS), GP Patient Survey (GPPS), Health and Social Care Integration, Health Survey for England (HSE), Healthcare Surveys, Hospital Episode Statistics (HES), Integrated Care and Support, Integrated Performance Measures Monitoring (Previously Vital Signs), Integration of Health and Social Care, Long-Term Care (LTC), Long-Term Conditions, Long-Term Conditions (LTCs), Measures of Integrated Care, Measuring Patient Experience, Mental Health Community Teams Activity Information, Mental Health Minimum Data Set (MHMDS), Millennium Cohort Survey (MCS), National Cancer Survey, National End of Life Care Intelligence Network (NEoLCIN), National Minimum Data Set for Social Care (NMDS-SC), New Approaches to Coordinating Care, NHS Inpatients Survey, Patient Experience, Patient Experience Research, Patient Reported Outcomes Measures (PROMS), Personal Social Services Adult Social Care Survey (ASCS), Personal Social Services Carers Survey, Picker Institute, Picker Institute Europe, Quality and Outcomes Framework (QOF), Service Reported Information, Service-Reported Mechanisms, Stroke National Service Framework Survey, Think Local Act Personal (TLAP), TLAP: Think Local Act Personal, Transforming Patient Experience, User- Reported Information, VOICES: National Bereavement Survey | Leave a comment

Health Policy Under the Coalition Government (King’s Fund)

Posted on December 10, 2012 by Dementia and Elderly Care News

Summary This review examines the coalition government’s policies on health care and summarises emerging performance issues. Full Text Link Reference Gregory, S. Dixon, A. Ham, C. [Eds] (2012). Health policy under the coalition government: a mid-term assessment. London: The King’s … Continue reading →

Posted in For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), King's Fund, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged Ageing and Long-Term Care: Projections, Alcohol Consumption, Care Quality Commission, Care Quality Commission (CQC), Clinical Effectiveness, Coalition Government, CQUIN Frameworks, Efficiency, Equity, Future Healthcare, Future Long-Term Care Costs, Health and Social Care Act (2012), Health Policy, Health Promotion, Length of Stay (LoS), Long-Term Care (LTC), Long-Term Conditions, Long-Term Conditions (LTCs), Mandate to the NHS Commissioning Board, Mortality, Mortality Rates, National Dementia CQUIN, NHS Health and Social Care Act (2012), NHS Mandate, NHS Outcomes Framework, Obesity, Patient Experience, Patient Experience Research, Patient Safety, QIPP, Quality Innovation Productivity and Prevention (QIPP), Smoking, Strategic Clinical Networks, User Experience | Leave a comment

Reading Lists Supplied by The King’s Fund (King’s Fund Information and Library Service)

Posted on June 26, 2012 by Dementia and Elderly Care News

Summary The King’s Fund Information and Library Service produces a growing repertoire of reading lists on many topics of interest to readers of Dementia: the Latest Evidence. Each contains a selected list of references gathered and maintained by The King’s Fund … Continue reading →

Posted in Acute Hospitals, Community Care, End of Life Care, Enhancing the Healing Environment, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), Integrated Care, King's Fund, Models of Dementia Care, National, NHS, Patient Care Pathway, Proposed for Next Newsletter, Quick Insights, Telecare, Telehealth, UK, Universal Interest | Tagged Adult Social Care, Adult Social Care Funding, Age Discrimination, Bed-Based Intermediate Care Services, Bibliography, Black and Minority Ethnic (BME), Black and Minority Ethnic Communities: Mental Health, Black and Minority Ethnic Older People, Black Asian Minority Ethnic (BAME), BME People with Dementia, BME: Black and Minority Ethnic, Clinical Governance, Clinical Leadership, EHE Bibliography, Electronic Patient Records: NHS, Encouraging Healthy Behaviour, Engagement, Epidemiology, Ethnic Health, Ethnic Health Issues, Financial Issues, Financial Pressure in the NHS, Health Inequalities, Health Inequalities in England, Healthy Behaviour, Inpatient Mental Health Services, Integration, Intermediate Care, International Health Care Comparisons, King's Fund Information and Library Service, Leadership, Leadership in the NHS, London, London Health Issues, Long-Term Care (LTC), Long-Term Conditions (LTCs), Measuring Patient Experience, Mental Health: Black and Minority Ethnic Communities, NHS Electronic Patient Records, NHS Reform, NHS Reform in England, NHS Workforce, Older People and Mental Health, Partnership Working, Patient Choice, Patient Experience, Patient Experience Research, Payment by Results (PbR), Point of Care: Improving Patient Experience, Practice Based Commissioning (PBC), Public Engagement Exercises, Public Health, Public Health in England, Public Involvement in Health Services, Reading Lists, Reading Lists: The King's Fund, Refugee Health Care, Service Integration, Social Care, Social Care Workforce, Social Epidemiology, User Involvement, Workforce Development, Workforce Diversity, Workforce Planning and Development | Leave a comment

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