Tag Archives: Patients First and Foremost

Accessible Information Standard (NHS England)

Posted on August 3, 2016 by Dementia and Elderly Care News

Summary NHS England’s “Accessible Information Standard” has been designed to ensure people with a disability, sensory impairment or sensory loss receive information in a format they can easily read or understand. Support will also be provided to ensure such patients … Continue reading →

Posted in Acute Hospitals, Charitable Bodies, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, NHS, NHS England, Non-Pharmacological Treatments, Patient Information, Person-Centred Care, Personalisation, Quick Insights, Standards, Telehealth, UK, Universal Interest | Tagged Accessibility, Accessible Communications, Accessible Information About Health and Care Options and Treatment or Support (Involvement Enablers), Accessible Information Standard (NHS England), Accessible Information Standard Implementation Guidance, Accessible Information Standard Specification, Action on Hearing Loss, Advice and Support, Anu Singh: NHS England’s Director of Patient & Public Voice and Insight, Braille, British Sign Language (BSL) Interpreters, Care and Communication, Care and Support Services, CHANGE, Communication and Information, Communication Skills, Communication Support, Confidential Inquiry into Premature Deaths of People with Learning Disabilities (CIPOLD), Data Sharing, Deafblindness, Deafblindness: Dual Sensory Loss, Dual Sensory Loss (Deafblindness), Education and Awareness-Raising, Failure of Communications and Inadequate Processes, Flagging of Needs, Good Communication, Health and Social Care Information Centre (HSCIC), Health Information Technology, Healthcare Providers, Information Sharing, Information Technology, Large Print, Learning Disabilities, Learning Disabilities: Empowering Individuals, Learning Disabilities: NHS England Initiatives, NHS England’s Accessible Information Standard, Participation, Patient Advocates, Patient and Public Participation, Patient and Public Participation and Insight, Patient Participation, Patients First and Foremost, Patients With Disabilities, Providers of NHS-Funded Services, Recognition of Sensory Impairment, Recording of Needs, RNIB, Sarah Marsay: Public Engagement Account Manager at NHS England, SCCI1605: Accessible Information Specification, Sense, Sensory Impairment, Sensory Impairments, Sensory Loss, Service Providers, Sharing Information, Sharing of Needs, Speech-to-Text-Reporter (STTR), Support for People with Complex Needs, Support for Self Management, Support for Self-Care, Tadoma, Text Relay, Voice Output Communication Aid (VOCA), Web Accessibility | Leave a comment

Updated NHS Constitution for England (Department of Health)

Posted on July 29, 2015 by Dementia and Elderly Care News

Summary The NHS Constitution defines the rights of patients, public and staff, by clarifying NHS commitments and outlining the mutual obligations between the public, patients and staff. The NHS Constitution and the Handbook to the NHS Constitution have been updated … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, Management of Condition, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accountability, Acute Care, Acute Hospitals, Armed Forces Covenant, Avoidable Harm, Best Value for Taxpayers, Commitment, Communication, Compassion, Competence, Complaint and Redress, Confidentiality, Consent, Constitution (NHS), Contractual Duty of Candour, Culture, Culture Change, Delivering Dignity, Detecting Problems Quickly, Dignity, Dignity and Respect, Duty of Candour, Duty of Candour (DoC), European Economic Area, Everyone Counts, Francis Inquiry, Francis Inquiry Report: Executive Summary, Francis Report, Fundamental Standards, Healthwatch England, History of the NHS Constitution, Improving Lives, Informed Choice, Informed Choices About Health and Social Care, Integration of Physical and Mental Health, Involvement, Involvement and Participation, Local HealthWatch, Mandate from the Government to NHS England, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid-Staffordshire NHS Trust, NHS Belongs to the People, NHS Constitution, NHS Constitution and Whistleblowing, NHS Constitution Handbook, NHS Constitution Team, NHS Constitution: Updated 2015, NHS Mandate 2015 to 2016, NHS Values, Parity Between Mental and Physical Health, Parity Commitments, Parity of Esteem, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Services (PALS), Patient and Staff Feedback, Patient Complaints, Patient Complaints Handling, Patient Involvement, Patient Safety, Patients First and Foremost, Patients Not Heard, Regulation (EC) No 883/2004, Seven Principles Guiding the NHS, Transparency, Transparency and Accountability, Transparency Culture and the NHS Constitution, Value for Money | Leave a comment

Towards Harm-Free Care: Modifiable Hospitalisation Risk Factors (Journal of the American Geriatrics Society / HSCIC / BBC News / National Health Executive / NHS England)

Posted on May 7, 2015 by Dementia and Elderly Care News

Summary A recent study in the USA found 41% of patients over the age of 70 years who were hospitalised with acute conditions were discharged with lower levels of function compared with when they were admitted to hospital. A number … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Department of Health, Falls, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), Hip Fractures, In the News, International, Local Interest, Management of Condition, National, NHS England, Nutrition, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Hospital Care, Acute Hospitals, Acute Physiology and Chronic Health Evaluation II, Avoidable Harm, BBC Health News, Candour, Candour: Safety and Improvement, Catheter Associated Urinary Tract Infections (CAUTI) Campaign, Charlson Comorbidity Index, Clinical Audit Support Unit (CASU): Health and Social Care Information Centre, Colchester Hospital University NHS Foundation Trust, Continence Care, CQUIN: NHS Safety Thermometer, Culture of Candour, Decubitus Ulcers, Dementia Care in Acute District General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Department of Health Safe Care Team, Dr David Hopper: Health Innovation Network, Epidemiology, Falls in Older People, Guy's and St Thomas' NHS Foundation Trust, Harm Free Care, HCAI, Health and Social Care Information Centre (HSCIC), Health and Social Care Information Centre: Clinical Audit Support Unit (CASU), Health Innovation Network, Healthcare Quality Improvement, Healthcare-Associated Infections (HCAIs), Hospital-Acquired Infections, Hospital-Associated Functional Decline: Role of Hospitalisation Processes, Hospitalization Process Effects on Functional Outcomes and Recovery (HoPE-FOR), Inappropriate Use of Urinary Catheters, Incidents reported to National Reporting and Learning System (NRLS), Journal of the American Geriatrics Society, Katherine Murphy: Chief Executive of the Patients Association, King's College Hospital NHS Foundation Trust, Later Life, Local Safety Standards for Invasive Procedures (LocSSIPs), Loss of Independence, Malnutrition Universal Screening Tool, Mandy Fader: University of Southampton, Measuring Harm Free Care, Medication Sedative Load (MSL), Medicines and Healthcare Products Regulatory Agency (MHRA), MHRA Medical Device Directive, Mid Essex Hospital Services NHS Trust, National Health Executive, National Patient Safety AgencyNational Patient Safety Agency, National Reporting and Learning System (NRLS), National Safety Standards for Invasive Procedures (NatSSIPs), National Standards for Invasive Procedures (NatSSIPs), Never Events, Never Events by Healthcare Provider, Never Events by Type of Incident, Never Events Data, Never Events Taskforce Report (2014), NHE: National Health Executive, NHS England Never Events Taskforce Report, NHS England Never Events Taskforce Report (2014), NHS England Patient Safety Domain, NHS Safety Thermometer, NHS Safety Thermometer CQUIN, NHS Safety Thermometer Report (April 2014 to April 2015), No Catheter No CAUTI (Campaign), Official Statistics, Openness and Transparency, Oxford University Hospitals NHS Trust, Patient Harms, Patient Harms and Harm Free Care, Patient Safety, Patient Safety Domain of NHS England, Patient Safety Indicators, Patient Safety Strategies, Patient Safety Thermometer, Patient Voice, Patients First and Foremost, Pfeiffer Short Portable Mental Status Questionnaire, Pressure Ulcers, Prevention of Hospitalisation-Associated Disability, QIPP Safe Care Team, Quality Improvement, Quality Improvement Approaches, Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, Reducing Harm, Reducing Inappropriate Use of Urinary Catheters, Risk Factors, Safer Surgery, Safety Thermometer, STEIS, Strategic Executive Information System (StEIS), Surgical Never Events, Towards Harm-Free Care: Modifiable Hospitalisation Risk Factors, Transparency, Transparency and Accountability, Types of Harm, United States, University Hospitals Bristol NHS Foundation Trust, Urinary Catheterisation, Urinary Catheters, Urinary Tract Infections, Urinary Tract Infections (in Patients with Catheters), Urinary Tract Infections (UTIs), Urology Trade Association, USA, Venous Thromboembolisms (VTEs), VTE (Venous Thromboembolism), Wrightington Wigan and Leigh NHS Foundation Trust, Zero Harm, Zero Tolerance Healthcare | Leave a comment

More on the NHS Culture of Openness: Lessons From Two Francis Inquiries (Department of Health)

Posted on February 13, 2015 by Dementia and Elderly Care News

Summary The Government has published a report explaining progress in the NHS since the Francis Inquiry report (February 2013) . It supports the full adoption, in principle, of Freedom to Speak Up review recommendations to protect whistleblowers who raise legitimate … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Acute Care, Acute Hospitals, Assessing Risk of Harm (Not Just Past Harm), Avoidable Harm, BBC Health News, Behaviours to Enable Whistleblowing, Berwick Review, Berwick Review of Patient Safety, Better Care for Older Patients With Dementia, Building Capability, Candour, Care Certificate, Cavendish Review, Centrally-Driven Proposals, Challenges of Reconfiguration, Character Assassination of Whistleblowers, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Code of Conduct for Healthcare Support Workers, Commonwealth Fund, Compassion in Practice, Compassionate Care, Configuration of Services, Consequences of the Francis Inquiry Report, Culture Change, Culture Change in the NHS, Culture Change in the NHS: Lessons of Two Francis Inquiries, Culture of Compassionate Care, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Dementia Care in Hospitals, Duty of Candour, EU Council’s Recommendations on Patient Safety and Health Care Associated Infections, Fit and Proper Persons Requirement for Directors, Francis Effect, Francis Inquiry, Francis Inquiry Report, Francis Report, Francis Report: Part of a Linked Set of Reports on Quality, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom to Speak Up Guardians, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Fundamental Standards, General Hospitals, General Medical Council (GMC), Government Response to Francis Inquiry Report, Harassment of Whistleblowers, Hard Truths, Health Education England Commission on Education and Training for Patient Safety, Health Education for Safety, Helene Donnelly OBE: Ambassador for Cultural Change at Staffordshire and Stoke on Trent Partnership NHS Trust, Honesty, Honesty and Transparency, Implications of the Francis Inquiry Report, Incident Reporting, Initiatives and Reviews into Quality of Hospital Care 2012/13, James Titcombe: National Advisor on Patient Safety and Culture & Quality at Care Quality Commission, Jane Cummings: Chief Nursing Officer for England, Keogh Mortality Review, Listening to Patients, Listening to Staff, Local Patient Safety Collaboratives, Medical Schools Council, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, MyNHS Website: Comparing Safety Data, National Patient Safety Alerting System (NPSAS), NHS Culture, NHS England National Patient Safety Alerting System, NHS Leadership Academy’s Executive Fast Track Programme, NHS Litigation Authority, NHS Managerial Self-Interest, NHS Reform, NHS Safe Staffing, NHS Trust Development Authority, NHS Trusts and Foundation Trusts in Special Measures: 18 Months On, Nurse Staffing Levels, Nursing and Midwifery Council (NMC), Nursing Standards, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Outcome Metrics, Overbearing NHS Managerial Style, Patient Safety, Patient Safety Collaboratives Programme, Patient Safety Improvement, Patient-Centred Leadership, Patients First and Foremost, Person-Centred Model of Care for Patients with Dementia, Preventing Poor Care, Professor Don Berwick, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Professor Sir Norman Williams: President of Royal College of Surgeons, Professor Steve Field: Chief Inspector of General Practice (CQC), Public Interest Disclosure (Prescribed Persons), Putting Patients First, Quality Improvement, Quality Standards, Quality: Above Money, Raising Concerns, Reactions to the Francis Inquiry Report, Reconfiguration of Emergency Care System, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Reporting Culture, Reporting Culture in the NHS, Review of NHS Complaints System, Safe Staffing, SAFE: Safety Action for England, Safety Action for England Team (SAFE), Safety and Quality Standards, Safety Metrics, Safety Surveillance, Salford Royal NHS Foundation Trust, Serious Incident Framework, Sign Up to Safety Campaign, Sir David Dalton: Chief Executive of Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Speaking Up Charter, Special Measures, Staff Whistleblowing Rights, Staffing, Standards of Care, State of Care 2013/14 (CQC), Structures to Enable Whistleblowing, Surgical Never Events Task Force Reference Group, Systems to Support Whistleblowing, Technology Enhanced Learning, Transparency, Ward Staffing Levels, Whistleblowing, Whistleblowing Helpline, Whistleblowing in the NHS | Leave a comment

Watershed Changes in NHS Culture Since February 2013 (Department of Health)

Posted on February 11, 2015 by Dementia and Elderly Care News

Summary February 6th 2015 marked the second anniversary of publication of Sir Robert Francis’s Inquiry into Mid Staffordshire NHS Foundation Trust. Full Text Link Reference Francis two years on: What’s changed in the NHS? London: Department of Health, February 9th … Continue reading →

Posted in Acute Hospitals, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Acute Care, Acute Hospitals, Assessing Risk of Harm (Not Just Past Harm), BBC Health News, Berwick Review, Berwick Review of Patient Safety, Better Care for Older Patients With Dementia, Building Capability, Candour, Cavendish Review, Centrally-Driven Proposals, Challenges of Reconfiguration, Clwyd and Hart Review Into Hospital Complaints, Code of Conduct for Healthcare Support Workers, Compassion in Practice, Compassionate Care, Configuration of Services, Consequences of the Francis Inquiry Report, Culture of Compassionate Care, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Dementia Care in Hospitals, Francis Effect, Francis Inquiry, Francis Inquiry Report, Francis Report, Francis Report: Part of a Linked Set of Reports on Quality, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Fundamental Standards, General Hospitals, Government Response to Francis Inquiry Report, Hard Truths, Initiatives and Reviews into Quality of Hospital Care 2012/13, Keogh Mortality Review, Listening to Patients, Listening to Staff, Mid Staffordshire NHS Foundation Trust, NHS Culture, NHS Reform, NHS Safe Staffing, Nurse Staffing Levels, Nursing Standards, Openness, Openness and Transparency, Outcome Metrics, Overbearing NHS Managerial Style, Patient Safety Improvement, Patient-Centred Leadership, Patients First and Foremost, Person-Centred Model of Care for Patients with Dementia, Quality Improvement, Quality Standards, Quality: Above Money, Raising Concerns, Reactions to the Francis Inquiry Report, Reconfiguration of Emergency Care System, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Review of NHS Complaints System, Safe Staffing, Safety and Quality Standards, Safety Metrics, Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Staffing, Standards of Care, Transparency, Ward Staffing Levels | Leave a comment

First NHS England Annual Review: 2013-2014 (NHS England)

Posted on September 25, 2014 by Dementia and Elderly Care News

Summary The first NHS England “Annual review 2013-14: a year of putting patients” outlines highlights of this organisation’s activities and impact on the NHS. Full Text Link Reference NHS England publishes Annual Review. London: NHS England, September 16th 2014. “Without … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, Diagnosis, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, NHS England, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged 38Degrees, 7 Day Services, Access to GP Services, Annual Report and Accounts for 2013/14, Bath and Cheltenham General Hospital, Better Data, Big Brother Watch, Cambridgeshire Community Services NHS Trust, Care, Care at Home, CHANGE, Clinical Commissioning Groups (CCGs), Commitment, Communication, Community Services, Compassion, Compassion in Practice, Compassion in Practice: 6Cs Live!, Competence, Courage, Culture of Care, Culture of Care Barometer, Cystic Fibrosis Trust, Dementia Diagnosis Rates, Dementia Prevalence Calculator, Dementia Support for Clinical Commissioning Groups, Democratic Society, Devon Partnership NHS Trust, Dignity and Respect, e-Prescribing, Everyone Counts, Excellent Organisational Programme, Extending Access to GP Services, Friends and Family Test (FFT), Health and Care Innovation Expo, Health and Social Care Integration, Human Genome Project, Human Genome Project (HGP), Improving Dementia Diagnosis Rates, Improving Lives, Involve, LACDP: Leadership Alliance for the Care of Dying People, Leadership Alliance for the Care of Dying People, Local Awareness and Early Detection and Intervention (LAEDI), Local HealthWatch, Local Variations, London Strategic Clinical Networks, Maximising Data, MedConfidential, National Institute for Health and Care Excellence Patient Network, NHS 111, NHS Citizen Model, NHS Citizen Programme, NHS Commissioning Assembly, NHS Commissioning Assembly Working Group, NHS England (Formerly the NHS Commissioning Board), NHS England Annual Review: 2013-2014, NHS England’s Business Plan for 2014/15 to 2016/17, NHS Friends and Family Test (FFT), NHS Sustainability Day, NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit, Nursing Technology Fund, Open and Honest Care: Driving Improvement, Outreach Services, Parity of Esteem, Patient Online Programme, Patient Online Services, Patient Safety, Patients First and Foremost, Person-Centred Care at Home, Personal Health Budgets, Personal Health Budgets (PHBs), Pharmaceutical Industry Patient Group, PM Challenge Fund, Prime Minister's Challenge Fund, Professor Sir Malcolm Grant, Promise to Learn: Berwick Report, Public-i, Putting Patients First, Quality of Care, Royal United Hospital Bath NHS Trust, Safer Hospitals Safer Wards Technology Fund, Sir Malcolm Grant: Chair of NHS England, Support for Improving Dementia Diagnosis Rates, Supporting Care at Home, Surgical Never Events, Surgical Never Events Taskforce, Tavistock Institute, Technology-Enabled Projects, Telemedicine Triage Hubs, The 6Cs, The Earlier the Better: Campaign, Transforming Participation in Health and Care, Unacceptable Variations, University Hospitals Coventry and Warwickshire Trust, Unwarranted Variations, Urgent and Emergency Care Review, Variations in Quality of Care, Wessex Area Team: NHS England, Wessex Networks, Working Together for Patients, Workstations on Wheels (WOWs) | Leave a comment

More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)

Posted on September 22, 2014 by Dementia and Elderly Care News

Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading →

Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Cathy James: Chief Executive of Public Concern, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Complaint Advocacy Services, Complaint Handling, Complaint Handling by Providers, Complaint Handling in Social Care, Complaints and Raising Concerns, Complaints Handling in Primary Care, Complaints Matter, Complaints Programme Board (CPB), Complaints Wales, Culture, Culture Change, Defensive Leadership, Duty of Candour, Failure to Act, Fear of Raising Concerns About Care, Francis Inquiry, Francis Inquiry Report, Francis Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Orders, General Medical Council (GMC), Handling of Complaints by Commissioners, Harassment of Whistleblowers, Hard Truths, Health Select Committee (HSC), Health Service Ombudsman, Healthwatch and Public Involvement Association (HAPIA), Healthwatch England: Power to Act as Supercomplainant on Behalf of Consumers, Honesty, House of Commons Health Committee, House of Commons Health Committee Report on Complaints and Raising Concerns, House of Commons Health Select Committee, Implications of the Francis Inquiry Report, Incident Reporting, Katherine Murphy: Chief Executive of the Patients Association, Local Ward Cultures, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Managerial Self-Interest, No Wrong Door Policy, Nurse Helene Donnelly, Nursing and Midwifery Council (NMC), Nursing and Midwifery Council’s Raising Concerns, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, PALS and NHS Complaints Advocacy Arrangements, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Service (PALS), Patients First (Support Organisation), Patients First and Foremost, Positive Culture, Principles of Good Complaint Handling, Professional Regulators and Complaints, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Programme to Identify Whistleblowers Who Have Suffered Detriment, Proposal for Single Complaints Gateway for Health and Social Care, Proposal for Single Health and Social Care Ombudsman for England, Public Administration Select Committee (PASC), Public Concern at Work, Public Interest Disclosure Act (PIDA), Public Services Ombudsman for Wales, Putting Patients First, Raising Concerns, Raising Concerns Policy, Raising Standards, Relatives and Residents Association, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Role of Commissioners in Complaints, Sarah Wollaston: Chair of the House of Commons Health Select Committee, Shaping Culture, Sir Robert Francis QC, Staff Awareness, Staffordshire & Stoke on Trent Partnership NHS Trust, Statutory Duty of Candour, Structures to Enable Whistleblowing, Supercomplainant on Behalf of Consumers, Systems to Support Whistleblowing, Treatment of Staff Raising Concerns, Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS, Whistleblowing in the Public Sector | Leave a comment

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