Tag Archives: Principles of Patient-Centred Care (Picker Institute)

NHS Friends and Family Test: Publishing Results (Department of Health)

Summary This guidance helps providers of NHS funded services to calculate and present NHS friends and family test results. Full Text Link Reference Department of Health (2013). The NHS friends and family test: publication guidance. Leeds: Department of Health, February … Continue reading

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NHS Friends and Family Test: Implementation Guide (Department of Health)

Summary This guidance explains how to put the national friends and family test into practice in the NHS. It is aimed initially at NHS acute services, for use with inpatients and patients discharged from A&E. Data collection should be in … Continue reading

Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), National, NHS, Person-Centred Care, Practical Advice, Proposed for Next Newsletter, Quick Insights, UK, Universal Interest | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Transforming Patient Experience (NHS Institute for Innovation and Improvement)

[A version of this item appears in: Dementia: the Latest Evidence Newsletter (RWHT), Volume 2 Issue 9, April 2012]. Summary This NHS Institute for Innovation and Improvement online resource is designed to assist in improving NHS patients’ experiences of the care they … Continue reading

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NHS Patient Experience Framework (Department of Health)

Summary This guidance outlines the areas of most importance to patients’ experience of NHS services. They are: Respect for patient-centred values, preferences, and expressed needs. Coordination and integration of care across the health and social care system. Information, communication, and … Continue reading

Posted in Department of Health, For Nurses and Therapists (mostly), National, NHS, Practical Advice, Quick Insights, UK, Universal Interest | Tagged , , , | Leave a comment