Tag Archives: Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC)

Advancing Population Health: Government Consulation on Personalised Medicine and Prevention for the 2020s (BBC News / Cabinet Office / DHSC)

Posted on July 28, 2019 by Dementia and Elderly Care News

Summary It is expected that, by the 2020s, technological advances including genomics and artificial intelligence (AI) will massively improve “proactive, predictive, and personalised” approaches to the prevention of ill health. A wide-ranging consultation document explains many of the options, opportunities … Continue reading →

Posted in Assistive Technology, BBC News, Commissioning, Community Care, Department of Health, Department of Health and Social Care (DHSC), Depression, Diagnosis, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, Mental Health, National, NHS, Non-Pharmacological Treatments, Parkinson's Disease, Person-Centred Care, Personalisation, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged Accelerating Detection of Disease (ADD) Challenge, Accelerating Detection of Disease Programme, Accelerating Detection of Disease Projects, Active Ageing, Active Lifestyle, Active Play, Active Travel, Adapting Homes and Neighbourhoods, Adult Social Care: £7.5 Million for Research to Improve Care Delivery, Advanced Pain Discovery Platform, Advanced Pain Discovery Platform: Mapping the Complexity of Chronic Pain, Advancing Our Health: Prevention in the 2020s (DHSC 2019 Consultation), Advancing our Health: Prevention in the 2020s (Green Paper), Age-Friendly Environments, Ageing Population, Ageing Society, Ageing Society Grand Challenge, Air Quality Expert Group (AQEG), Alcohol Abuse, Alcohol Care Teams, Alcohol Misuse, Anti-Smoking Legislation, Anxiety, Asset-Based Approaches, Asset-Based Approaches to Health and Wellbeing, Baroness Blackwood, BBC Devon News, Biotechnology and Biological Science Research Council (BBSRC), Broad Determinants of Health, Cabinet Office, Centres of Excellence in Digital Pathology and Imaging, Changing Behaviours in Public Health, Changing Places Toilets, Childhood Obesity Strategy, Childhood Obesity Strategy (Chapter 3), Children’s Oral Health, Cigarette Smoking, Clean Air Strategy, Committee on the Medical Effects of Air Pollutants (COMEAP), Community Pharmacies, Composite Health Index, Comprehensive Model for Personalised Care, Connected Society: Strategy for Tackling Loneliness (2018), Consensus Statement on Healthy Ageing : PHE and the Centre for Ageing Better, Consultation, Coventry, Cycling and Walking Investment Strategy, Cystic Fibrosis, Cystic Fibrosis Trust, Dementia-Friendly Communities, Dementia-Friendly Neighbourhoods, Department for Business Energy and Industrial Strategy (BEIS), Depression, Diabetes Prevention Programme, Diagnostic Technology, Diagnostic Tests Involving AI, Disability-Friendly Environments, Drivers of Good Health, Drug or Alcohol Misuse, Early Diagnosis and Treatment of Chronic Diseases, Early Screening, Elexacaftor, Embedding Scientific and Technological Developments: Genomics Robotics and Artificial Intelligence (AI), Energy Performance Certificate (EPC) Band C by 2030, Environmental Risk Factors, Every Mind Matters Campaign (Mental Health Awareness), Every Mind Matters Campaign (PHE), Female Healthy Life Expectancy, From Life Span to Health Span, Future of Work, Genetics, Genomic Medicine Service in the NHS, Genomics and Personalised Medicine, Genomics and Theraputics, Genomics England, Grassroots Football, Green Spaces and Clean Air, Harwell Research Campus (Oxford), Health As a Shared Responsibility, Health Inequalities, Health Inequalities in England, Health is Everyone’s Business, Healthier You, Healthier You: NHS Diabetes Prevention Programme, Healthy Ageing, Healthy Child Programme, Healthy Life Expectancy, Healthy Living Pharmacies (HLPs), Healthy New Towns, Healthy Places, Healthy Sleeping, Home of 2030 Design Competition, Homes and Neighbourhoods, HomeShare, Hungry Little Minds, Improving Lives: Work Health and Disability Green Paper, Improving Population Health, Improving Public Health, Improving the Lives of Families Affected by Alcohol, Information Technology, Innovation Infrastructure, Innovation Technology and Infrastructure, Integrated Care Systems (ICSs), Intelligent Health Checks, Investment in Information Technology, IT Infrastructure, Ivacaftor, Kaftrio, Leeds, Leicester’s Healthy Teeth Happy Smiles, Life Expectancy, Life-Course Approach to Healthy and Active Ageing, Lifestyle Risk Factors, Living Healthier for Longer, London, Long Term Plan (LTP), Lumacaftor, Matthew Taylor Review of Modern Working Practices, Medical Research Council (MRC), Mental Health Problems, Mental Illness Prevention, Middlesbrough Staying Put Home Improvement Agency, Modifiable Risk Factors, National Artificial Intelligence Laboratory (NHS England), National Childhood Obesity Strategy, National Genomics Healthcare Strategy, National Guidance on Daily Recommended Hours of Sleep for Different Age Groups, National Moving Healthcare Professionals Partnership Programme (PHE and Sport England), National Prevention Concordat for Better Mental Health (PHE), Neurological Disorders, NHS Community Pharmacy Contractual Framework (CPCF), NHS Diagnostic Services, NHS England’s Healthy New Towns Programme, NHS Health Check, NHS Health Checks Programme, Nicola Blackwood: Minister for Public Health and Innovation, Nucleic Acid Therapy Accelerator (NATA), Nutritional and Metabolic Disorders, Orkambi, Our Dorset: Prevention in an Integrated Care System, Oxford, Parkinson's Disease: Smartwatch Trackers, Personal Kinetigraphs (PKG), Personalised Health, Personalised Medicine, Personalised Prevention, Personalised Protection Against Future Ill Health, Physical Activity, Plymouth University, Polygenic Risk Scores (PRS), Population Health, Precision Medicine, Predictive Prevention, Preventable Ill Health, Preventable Illness, Prevention Agenda, Prevention Better Than Cure, Prevention Concordat (PHE), Prevention Concordat for Better Mental Health for All, Prevention Concordat Programme for Better Mental Health, Professor Sir Mark Walport, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Professor Sir Mike Richards: Review of Cancer Screening, Public Health, Putting Health into Place, Recovery Champion for England, Reducing Parental Conflict Programme, Risk Factors, Rosalind Franklin Research Institute, Rt Hon Andrea Leadsom MP, Rt Hon Matt Hancock MP, Safer Communities, Screening, Screening Technology, Seema Kennedy: Parliamentary Under Secretary of State for Public Health and Primary Care, Self-Care, Shared Lives and Homeshare Networks, Shared Lives Plus, Shared Responsibility, Sir Mark Walport: Chief Executive of UK Research and Innovation (UKRI), Sleep Deprivation, Sleep Hygiene, Sleeping Well, Smartwatch Trackers. BBC Health News, Smoke-Free 2030 Ambition, Smoking Cessation, Social Determinants of Health, Social Determinants of Health Inequalities, Social Gradient in Healthy Life Expectancy, Social Gradient in Life Expectancy, Social Prescribing, Social Prescribing Academy, Societal Determinants of Health, Socio-Environmental Risk Factors, Southwark Digital Health Check Tool, Staying Put, Stevenson / Farmer Review of Mental Health and Employers (Thriving at Work), Strategic Priorities Fund (SPF), Supporting Self-Care, Symkevi, Tackling Causes of Preventable Ill Health, Tackling Multimorbidity at Scale, Tackling Multimorbidity at Scale: Unpicking Disease Clustering Biological Pathways and Trajectories, Tailored (“Personalised”) Lifestyle Advice, Targeted (“Personalised”) Support, Tezacaftor, Thrive Bristol, Thriving at Work: the Stevenson / Farmer Review of Mental Health and Employers, Tobacco Cessation, Tobacco Consumption, Transformational Technologies, Transformative Health Technology, Transformative Technology, Transforming Children and Young People's Mental Health Provision, UK Biobank, UK Centre of Evidence Implementation in Adult Social Care, UK Centre of Evidence Implementation in Adult Social Care (ESRC), UK National Screening Committee (UK NSC), UK Research and Innovation (UKRI), Value for Money, Versus Arthritis, Vertex Pharmaceuticals, West Midlands Violence Prevention Alliance, Whole Genome Sequencing (WGS), Wider Determinants of Health, Wider Determinants of Mental Health, Wigan Deal: Adult Social Care and Wellbeing, World-Class Research | Leave a comment

Findings of the CQC’s Comprehensive Hospital Inspections Programme (BBC News / CQC)

Posted on March 17, 2017 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC)’s “State of care in NHS acute hospitals: 2014 to 2016” report presents findings from the first round of acute and specialist hospital trust inspections. Analysis shows variations in the quality of care between hospitals, … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Hospital Care, Acute Hospitals, BBC Health News, CQC Hospital Inspections, CQC Surveillance Model for NHS Acute Trusts, Cracks in the Pathway (CQC), Creating Dementia Friendly Environments, Creating Dementia Friendly Hospitals, Creating Dementia-Friendly Hospitals (Dementia Action Alliance), Dementia Care in the Acute Hospital, Dementia-Friendly Environments, Dementia-Friendly Hospitals, Dementia-Friendly Wards, English NHS Acute Hospitals, Frimley Park Hospital: Surrey, Hospital Inspections, NHS Acute Hospitals, NHS Acute Services, NHS Acute Trusts: CQC Surveillance Model, NHS and Independent Acute Hospital Inspections (CQC), NHS on Burning Platform (Allegation), North Tyneside General Hospital: Northumbria, Patient-Led Hospital Inspection Regime, Problems in Care in English Acute Hospitals, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Salford Royal Hospital: Salfor, Short Observational Work For Inspection (SOFI), SOFI: University of Bradford’s School of Dementia Studies, St Richard’s Hospital: West Susse, State of Care in NHS Acute Hospitals: 2014 to 2016 Report (CQC), Surveillance Model for NHS Acute Trusts (CQC), Thomas Linacre Centre: Greater Manchester, Unannounced Hospital Inspections, Worthing Hospital: West Susse | Leave a comment

Malnutrition on Hospital Wards and in Care Homes? (BBC News / ONS / JGCR)

Posted on January 16, 2017 by Dementia and Elderly Care News

Summary Data from the Office for National Statistics indicates that malnutrition and / or dehydration were factors contributing to the deaths of 828 patients in hospitals and care homes in England and Wales during 2015. The following piece explores the … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, End of Life Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Guidelines, In the News, Management of Condition, National, NHS, Nutrition, Person-Centred Care, Personalisation, Quick Insights, Standards, Statistics, Universal Interest | Tagged Acute Care, Acute Hospital Care, Acute Hospitals, All India Institute of Medical Sciences (AIIMS), Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Care Quality Commission (CQC) Inspection Regime, Care Quality Commission Dignity and Nutrition Inspections, Compassionate Care, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Culture of Compassionate Care, Dangerous and Inadequate Care in Hospitals in England, Deaths From Dehydration and Malnutrition by place of death in England and Wales Between 2014 / 2015 (Office for National Statistics), Dehydration, Department of Anesthesia and Intensive Care: All India Institute of Medical Sciences (AIIMS), Eating and Nutritional Care, Elderly Malnutrition, Hydration, Hydration and Nutrition, Improving Patient Safety, Improving Standards in Care Homes, India, Journal of Geriatric Care and Research (JGCR), Malnutrition in Later Life, Mealtime Environments, Nutrition and Dementia, Nutrition and Hydration Among People With Dementia in Care Homes, Nutrition Support, Nutritional Care, Nutritional Needs, Office for National Statistics (ONS), Office of National Statistics (ONS), Office of National Statistics Mortality Data, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Repercussions From the Francis Inquiry Report, Support With Eating in Care Homes, Treatment at End of Life | Leave a comment

Care Quality Commission Review of How NHS Trusts Investigate Unexpected Deaths (CQC / BBC News)

Posted on June 12, 2016 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC) is planning a thorough investigation into how well NHS Trusts investigate unexpected deaths and whether they then learn from these investigations. This review follows the Mazars Report, commissioned by NHS England, which investigated the … Continue reading →

Dying Matters Awareness Week 2015: Plus Related Information and Developments (Dying Matters Coalition / BBC News / PHSO / Nursing Times)

Posted on May 21, 2015 by Dementia and Elderly Care News

Summary The “Dying Matters Awareness Week”, this year having the theme “Talk, Plan, Live”, occurs between May 18th – 24th 2015. The aim is to support more open discussion about dying, death and bereavement. Making end of life wishes known, … Continue reading →

Posted in Acute Hospitals, BBC News, Charitable Bodies, Commissioning, Community Care, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, Non-Pharmacological Treatments, Patient Care Pathway, Patient Information, Person-Centred Care, Personalisation, Quick Insights, RCN, Standards, Statistics, UK, Universal Interest | Tagged BBC Health News, Canterbury Christ Church University, Comfort and Pain Management, Dame Julie Mellor: Parliamentary and Health Ombudsman Service, Dying Matters, Dying Matters Awareness Week, Dying Matters Awareness Week (2015), Dying Matters Awareness Week: Talk Plan Live (2015 Theme), Dying Matters Coalition, Dying Without Dignity (PHSO), East Kent Hospitals University Foundation Trust, End-of-Life Care at Home, End-of-Life Care Delivered At Home, End-of-Life Care in Acute Hospitals, End-of-Life Care Pathways, End-of-Life Dementia Care Barriers: Access to Palliative Care, End-of-Life Dementia Care Barriers: Inappropriate Hospital Admissions, End-of-Life Dementia Care Barriers: Inappropriate Interventions, End-of-Life Dementia Care Barriers: Inconsistency in Care Standards in Hospitals, End-of-Life Dementia Care Barriers: Lack of Continuity of Care, End-of-Life Dementia Care Barriers: Lack of Support for Carers, End-of-Life Dementia Care Barriers: Poor Pain Management, Good Death in Acute Hospitals, Lynda Thomas: Macmillan Cancer Support, Macmillan Cancer Support, Nursing Times, Pain Management, Pain Management in Older People with Dementia, Palliative and End-of-Life Care at Home, Palliative and End-of-Life Care in Hospitals, Palliative Care, Parliamentary and Health Service Ombudsman, Parliamentary and Health Service Ombudsman (PHSO), Preferred Place of Death, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Responsibility for End-of-Life Care in Care Homes, Royal College of Nursing (RCN), Time to Care | Leave a comment

More on the NHS Culture of Openness: Lessons From Two Francis Inquiries (Department of Health)

Posted on February 13, 2015 by Dementia and Elderly Care News

Summary The Government has published a report explaining progress in the NHS since the Francis Inquiry report (February 2013) . It supports the full adoption, in principle, of Freedom to Speak Up review recommendations to protect whistleblowers who raise legitimate … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest | Tagged Acute Care, Acute Hospitals, Assessing Risk of Harm (Not Just Past Harm), Avoidable Harm, BBC Health News, Behaviours to Enable Whistleblowing, Berwick Review, Berwick Review of Patient Safety, Better Care for Older Patients With Dementia, Building Capability, Candour, Care Certificate, Cavendish Review, Centrally-Driven Proposals, Challenges of Reconfiguration, Character Assassination of Whistleblowers, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Code of Conduct for Healthcare Support Workers, Commonwealth Fund, Compassion in Practice, Compassionate Care, Configuration of Services, Consequences of the Francis Inquiry Report, Culture Change, Culture Change in the NHS, Culture Change in the NHS: Lessons of Two Francis Inquiries, Culture of Compassionate Care, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Dementia Care in Hospitals, Duty of Candour, EU Council’s Recommendations on Patient Safety and Health Care Associated Infections, Fit and Proper Persons Requirement for Directors, Francis Effect, Francis Inquiry, Francis Inquiry Report, Francis Report, Francis Report: Part of a Linked Set of Reports on Quality, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom to Speak Up Guardians, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Fundamental Standards, General Hospitals, General Medical Council (GMC), Government Response to Francis Inquiry Report, Harassment of Whistleblowers, Hard Truths, Health Education England Commission on Education and Training for Patient Safety, Health Education for Safety, Helene Donnelly OBE: Ambassador for Cultural Change at Staffordshire and Stoke on Trent Partnership NHS Trust, Honesty, Honesty and Transparency, Implications of the Francis Inquiry Report, Incident Reporting, Initiatives and Reviews into Quality of Hospital Care 2012/13, James Titcombe: National Advisor on Patient Safety and Culture & Quality at Care Quality Commission, Jane Cummings: Chief Nursing Officer for England, Keogh Mortality Review, Listening to Patients, Listening to Staff, Local Patient Safety Collaboratives, Medical Schools Council, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, MyNHS Website: Comparing Safety Data, National Patient Safety Alerting System (NPSAS), NHS Culture, NHS England National Patient Safety Alerting System, NHS Leadership Academy’s Executive Fast Track Programme, NHS Litigation Authority, NHS Managerial Self-Interest, NHS Reform, NHS Safe Staffing, NHS Trust Development Authority, NHS Trusts and Foundation Trusts in Special Measures: 18 Months On, Nurse Staffing Levels, Nursing and Midwifery Council (NMC), Nursing Standards, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Outcome Metrics, Overbearing NHS Managerial Style, Patient Safety, Patient Safety Collaboratives Programme, Patient Safety Improvement, Patient-Centred Leadership, Patients First and Foremost, Person-Centred Model of Care for Patients with Dementia, Preventing Poor Care, Professor Don Berwick, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Professor Sir Norman Williams: President of Royal College of Surgeons, Professor Steve Field: Former Chief Inspector of General Practice (CQC), Public Interest Disclosure (Prescribed Persons), Putting Patients First, Quality Improvement, Quality Standards, Quality: Above Money, Raising Concerns, Reactions to the Francis Inquiry Report, Reconfiguration of Emergency Care System, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Reporting Culture, Reporting Culture in the NHS, Review of NHS Complaints System, Safe Staffing, SAFE: Safety Action for England, Safety Action for England Team (SAFE), Safety and Quality Standards, Safety Metrics, Safety Surveillance, Salford Royal NHS Foundation Trust, Serious Incident Framework, Sign Up to Safety Campaign, Sir David Dalton: Chief Executive of Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Speaking Up Charter, Special Measures, Staff Whistleblowing Rights, Staffing, Standards of Care, State of Care 2013/14 (CQC), Structures to Enable Whistleblowing, Surgical Never Events Task Force Reference Group, Systems to Support Whistleblowing, Technology Enhanced Learning, Transparency, Ward Staffing Levels, Whistleblowing, Whistleblowing Helpline, Whistleblowing in the NHS | Leave a comment

Complaints Matter: Improving Complaints Handling (BBC News / CQC)

Posted on December 9, 2014 by Dementia and Elderly Care News

Summary The Care Quality Commission’s “Complaints Matter” report identifies variations in how complaints are handled throughout the NHS, primary care and adult social care services in England. The regulator wants complaints about health and social care to be encouraged and … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Advocacy Services, Complaints Handling, Complaints Support Services, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, CQC National Customer Service Centre Qualified Whistleblowing Alerts, Culture, Culture Change, Customer Contact & Complaints, Defensive Leadership, Duty of Candour, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Intelligent Monitoring, LGO: Local Government Ombudsman, Local Authorities, Local Government Ombudsman, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: CQC Review, NHS Hospitals Complaints System, Openness, Openness and Transparency, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Services, Patient Complaints, Patient Complaints Handling, Patient Experience, Patient Experiences of Complaints Handling, Principles of Good Complaint Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Raising Concerns, Raising Concerns Policy, Raising Standards, Reactions to the Francis Inquiry Report, Regulators, Reluctance to Raise Concerns About Care, Service User Experience, Statutory Duty of Candour, Transparency, Transparency and Accountability, User Complaints, User Experience, Valuing Complaints, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS | Leave a comment

Failings in the Complaints System in Health and Social Care? (Healthwatch England / CQC)

Posted on October 18, 2014 by Dementia and Elderly Care News

Summary An estimated 250,000 incidents of poor care were unreported last year. There are concerns that NHS and local authority “red tape” make it difficult to complain, that there is insufficient independent advice and support to help those who need … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Advocacy and Advice Services, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Handling, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, Culture of Compassionate Care, Delivering Safe and Compassionate Care, Effective Complaints Handling, End-User Experience, Experiences, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Healthwatch England Annual Report 2013/14, Independent Complaints Advocacy Services (ICAS), Leadership for Compassionate Care, Lived Experience, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: Department of Health Review, NHS Hospitals Complaints System, Patient Advice and Liaison Services, Patient Complaints Handling, Patient Experience, Patient Experience Research, Patient Experiences of Complaints Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Red Tape Challenge, Reform of Complaints System, Service User Experience, User Experience | Leave a comment

More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)

Posted on September 22, 2014 by Dementia and Elderly Care News

Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading →

Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Cathy James: Chief Executive of Public Concern, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Complaint Advocacy Services, Complaint Handling, Complaint Handling by Providers, Complaint Handling in Social Care, Complaints and Raising Concerns, Complaints Handling in Primary Care, Complaints Matter, Complaints Programme Board (CPB), Complaints Wales, Culture, Culture Change, Defensive Leadership, Duty of Candour, Failure to Act, Fear of Raising Concerns About Care, Francis Inquiry, Francis Inquiry Report, Francis Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Orders, General Medical Council (GMC), Handling of Complaints by Commissioners, Harassment of Whistleblowers, Hard Truths, Health Select Committee (HSC), Health Service Ombudsman, Healthwatch and Public Involvement Association (HAPIA), Healthwatch England: Power to Act as Supercomplainant on Behalf of Consumers, Honesty, House of Commons Health Committee, House of Commons Health Committee Report on Complaints and Raising Concerns, House of Commons Health Select Committee, Implications of the Francis Inquiry Report, Incident Reporting, Katherine Murphy: Chief Executive of the Patients Association, Local Ward Cultures, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Managerial Self-Interest, No Wrong Door Policy, Nurse Helene Donnelly, Nursing and Midwifery Council (NMC), Nursing and Midwifery Council’s Raising Concerns, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, PALS and NHS Complaints Advocacy Arrangements, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Service (PALS), Patients First (Support Organisation), Patients First and Foremost, Positive Culture, Principles of Good Complaint Handling, Professional Regulators and Complaints, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Programme to Identify Whistleblowers Who Have Suffered Detriment, Proposal for Single Complaints Gateway for Health and Social Care, Proposal for Single Health and Social Care Ombudsman for England, Public Administration Select Committee (PASC), Public Concern at Work, Public Interest Disclosure Act (PIDA), Public Services Ombudsman for Wales, Putting Patients First, Raising Concerns, Raising Concerns Policy, Raising Standards, Relatives and Residents Association, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Role of Commissioners in Complaints, Sarah Wollaston: Chair of the House of Commons Health Select Committee, Shaping Culture, Sir Robert Francis QC, Staff Awareness, Staffordshire & Stoke on Trent Partnership NHS Trust, Statutory Duty of Candour, Structures to Enable Whistleblowing, Supercomplainant on Behalf of Consumers, Systems to Support Whistleblowing, Treatment of Staff Raising Concerns, Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS, Whistleblowing in the Public Sector | Leave a comment

Improvements for Patients at NHS Trusts in Special Measures (Monitor / CQC / NHSTDA)

Posted on August 23, 2014 by Dementia and Elderly Care News

Summary Monitor, the Care Quality Commission and the NHS Trust Development Authority have published a report on the progress made at the 11 trusts placed in special measures in July 2013. Practical measures resulting in significant changes include recruitment of extra staff, use of … Continue reading →

Tag Archives: Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC)

Findings of the CQC’s Comprehensive Hospital Inspections Programme (BBC News / CQC)

Improvements for Patients at NHS Trusts in Special Measures (Monitor / CQC / NHSTDA)

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