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Tag Archives: Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC)
Findings of the CQC’s Comprehensive Hospital Inspections Programme (BBC News / CQC)
Summary The Care Quality Commission (CQC)’s “State of care in NHS acute hospitals: 2014 to 2016” report presents findings from the first round of acute and specialist hospital trust inspections. Analysis shows variations in the quality of care between hospitals, … Continue reading
Posted in Acute Hospitals, BBC News, Commissioning, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, Statistics, UK, Universal Interest
Tagged Acute Care, Acute Hospital Care, Acute Hospitals, BBC Health News, CQC Hospital Inspections, CQC Surveillance Model for NHS Acute Trusts, Cracks in the Pathway (CQC), Creating Dementia Friendly Environments, Creating Dementia Friendly Hospitals, Creating Dementia-Friendly Hospitals (Dementia Action Alliance), Dementia Care in the Acute Hospital, Dementia-Friendly Environments, Dementia-Friendly Hospitals, Dementia-Friendly Wards, English NHS Acute Hospitals, Frimley Park Hospital: Surrey, Hospital Inspections, NHS Acute Hospitals, NHS Acute Services, NHS Acute Trusts: CQC Surveillance Model, NHS and Independent Acute Hospital Inspections (CQC), NHS on Burning Platform (Allegation), North Tyneside General Hospital: Northumbria, Patient-Led Hospital Inspection Regime, Problems in Care in English Acute Hospitals, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Salford Royal Hospital: Salfor, Short Observational Work For Inspection (SOFI), SOFI: University of Bradford’s School of Dementia Studies, St Richard’s Hospital: West Susse, State of Care in NHS Acute Hospitals: 2014 to 2016 Report (CQC), Surveillance Model for NHS Acute Trusts (CQC), Thomas Linacre Centre: Greater Manchester, Unannounced Hospital Inspections, Worthing Hospital: West Susse
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Malnutrition on Hospital Wards and in Care Homes? (BBC News / ONS / JGCR)
Summary Data from the Office for National Statistics indicates that malnutrition and / or dehydration were factors contributing to the deaths of 828 patients in hospitals and care homes in England and Wales during 2015. The following piece explores the … Continue reading
Posted in Acute Hospitals, BBC News, Commissioning, Community Care, CQC: Care Quality Commission, End of Life Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Guidelines, In the News, Management of Condition, National, NHS, Nutrition, Person-Centred Care, Personalisation, Quick Insights, Standards, Statistics, Universal Interest
Tagged Acute Care, Acute Hospital Care, Acute Hospitals, All India Institute of Medical Sciences (AIIMS), Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Care Quality Commission (CQC) Inspection Regime, Care Quality Commission Dignity and Nutrition Inspections, Compassionate Care, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Culture of Compassionate Care, Dangerous and Inadequate Care in Hospitals in England, Deaths From Dehydration and Malnutrition by place of death in England and Wales Between 2014 / 2015 (Office for National Statistics), Dehydration, Department of Anesthesia and Intensive Care: All India Institute of Medical Sciences (AIIMS), Eating and Nutritional Care, Elderly Malnutrition, Hydration, Hydration and Nutrition, Improving Patient Safety, Improving Standards in Care Homes, India, Journal of Geriatric Care and Research (JGCR), Malnutrition in Later Life, Mealtime Environments, Nutrition and Dementia, Nutrition and Hydration Among People With Dementia in Care Homes, Nutrition Support, Nutritional Care, Nutritional Needs, Office for National Statistics (ONS), Office of National Statistics (ONS), Office of National Statistics Mortality Data, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Repercussions From the Francis Inquiry Report, Support With Eating in Care Homes, Treatment at End of Life
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Care Quality Commission Review of How NHS Trusts Investigate Unexpected Deaths (CQC / BBC News)
Summary The Care Quality Commission (CQC) is planning a thorough investigation into how well NHS Trusts investigate unexpected deaths and whether they then learn from these investigations. This review follows the Mazars Report, commissioned by NHS England, which investigated the … Continue reading
Posted in Acute Hospitals, BBC News, CQC: Care Quality Commission, For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, Mental Health, National, NHS, NHS England, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Accountability, Avoidable Premature Mortality, BBC Health News, Care for Vulnerable Older People, Care of Vulnerable Adults, Care Quality Commission (CQC), Connor Sparrowhawk, Corporate Accountability, CQC Intelligent Monitoring of Mental Health Trusts: Norfolk and Suffolk NHS Foundation Trust, Critical Incidents, Disability Mortality Review Programme, Discrimination, European Convention of Human Rights, Health Inequalities, Health Inequalities and Premature Mortality for People With Learning Disabilities, Health Inequalities in England, Learning Culture, Learning Disabilities, Learning Disabilities: Data and Information, Learning Disabilities: Improving Health Outcomes, Learning Disabilities: Monitoring Service Quality, Learning Disabilities: Regulation and Inspection, Learning Disability (LD) Transforming Care Programme, Mazars, Mazars Report into Southern Health NHSFT, Mental Health Trusts, Mike Petter: Former Chairman of Southern Health NHS Foundation Trust, National Learning Disabilities Mortality Review Programme, National Learning Disability Mortality Review Programme, NHS England South, NHS Governance and Accountability, Norfolk and Suffolk Mental Health Trust, Norfolk and Suffolk NHS Foundation Trust, Oxfordshire, Parity of Esteem, People With Learning Disabilities, Prejudice, Premature Mortality, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Protecting Vulnerable People, Quality Improvement, Reducing Health Inequalities, Reducing Premature Mortality, Right to Life: Under the European Convention of Human Rights, Serious Incidents Requiring Investigation (SIRIs), SIRI: Serious Incident Requiring Investigation, Slade House (Oxford), Southern Health NHS Foundation Trust, Transforming Care for People with Learning Disabilities, Transforming Care for People with Learning Disabilities Programme, Transparency, Transparency and Public Trust, Transparent Learning Culture, Unexpected Deaths in Hospital, Unexpected Deaths in Mental Health Trusts, Vulnerable Groups, Vulnerable Older People
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Failings in the Complaints System in Health and Social Care? (Healthwatch England / CQC)
Summary An estimated 250,000 incidents of poor care were unreported last year. There are concerns that NHS and local authority “red tape” make it difficult to complain, that there is insufficient independent advice and support to help those who need … Continue reading
Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, National, Quick Insights, Standards, Statistics, UK, Universal Interest
Tagged Accessing Formal Complaints System, Advice and Information, Advice and Support, Advocacy and Advice Services, Comments and Complaints, Compassionate Care, Compassionate Complaints Handling System, Complaints Advocacy, Complaints Handling, Complaints System in Health and Social Care, Complexity in the Complaints System, Consumer Experiences of Health and Social Care, Culture of Compassionate Care, Delivering Safe and Compassionate Care, Effective Complaints Handling, End-User Experience, Experiences, Health and Social Care Complaints System, Healthwatch, Healthwatch England, Healthwatch England Annual Report 2013/14, Independent Complaints Advocacy Services (ICAS), Leadership for Compassionate Care, Lived Experience, Negative Experiences of Care, NHS and Local Authority Red Tape, NHS Complaints Advocacy, NHS Complaints Advocacy Services (NHS CAS), NHS Complaints System: Department of Health Review, NHS Hospitals Complaints System, Patient Advice and Liaison Services, Patient Complaints Handling, Patient Experience, Patient Experience Research, Patient Experiences of Complaints Handling, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Red Tape Challenge, Reform of Complaints System, Service User Experience, User Experience
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More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)
Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading
Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest
Tagged Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Cathy James: Chief Executive of Public Concern, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Complaint Advocacy Services, Complaint Handling, Complaint Handling by Providers, Complaint Handling in Social Care, Complaints and Raising Concerns, Complaints Handling in Primary Care, Complaints Matter, Complaints Programme Board (CPB), Complaints Wales, Culture, Culture Change, Defensive Leadership, Duty of Candour, Failure to Act, Fear of Raising Concerns About Care, Francis Inquiry, Francis Inquiry Report, Francis Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Orders, General Medical Council (GMC), Handling of Complaints by Commissioners, Harassment of Whistleblowers, Hard Truths, Health Select Committee (HSC), Health Service Ombudsman, Healthwatch and Public Involvement Association (HAPIA), Healthwatch England: Power to Act as Supercomplainant on Behalf of Consumers, Honesty, House of Commons Health Committee, House of Commons Health Committee Report on Complaints and Raising Concerns, House of Commons Health Select Committee, Implications of the Francis Inquiry Report, Incident Reporting, Katherine Murphy: Chief Executive of the Patients Association, Local Ward Cultures, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Managerial Self-Interest, No Wrong Door Policy, Nurse Helene Donnelly, Nursing and Midwifery Council (NMC), Nursing and Midwifery Council’s Raising Concerns, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, PALS and NHS Complaints Advocacy Arrangements, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Service (PALS), Patients First (Support Organisation), Patients First and Foremost, Positive Culture, Principles of Good Complaint Handling, Professional Regulators and Complaints, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Programme to Identify Whistleblowers Who Have Suffered Detriment, Proposal for Single Complaints Gateway for Health and Social Care, Proposal for Single Health and Social Care Ombudsman for England, Public Administration Select Committee (PASC), Public Concern at Work, Public Interest Disclosure Act (PIDA), Public Services Ombudsman for Wales, Putting Patients First, Raising Concerns, Raising Concerns Policy, Raising Standards, Relatives and Residents Association, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Role of Commissioners in Complaints, Sarah Wollaston: Chair of the House of Commons Health Select Committee, Shaping Culture, Sir Robert Francis QC, Staff Awareness, Staffordshire & Stoke on Trent Partnership NHS Trust, Statutory Duty of Candour, Structures to Enable Whistleblowing, Supercomplainant on Behalf of Consumers, Systems to Support Whistleblowing, Treatment of Staff Raising Concerns, Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS, Whistleblowing in the Public Sector
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Complaints Matter: Improving Complaints Handling (BBC News / CQC)
Summary The Care Quality Commission’s “Complaints Matter” report identifies variations in how complaints are handled throughout the NHS, primary care and adult social care services in England. The regulator wants complaints about health and social care to be encouraged and … Continue reading →