Tag Archives: Public Services

Curbing a Public Services Culture of Denial and Failure? (BBC News / PASC / NESTA)

Posted on April 14, 2014 by Dementia and Elderly Care News

Summary The Commons Public Administration Select Committee (PASC) has urged public services to learn more from the Stafford Hospital scandal and improve complaints handling generally. PASC has suggested appointing a minister with responsibility for complaints handling. Full Text Link Reference … Continue reading →

Posted in BBC News, In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest | Tagged Administrative and Justice Tribunals Council (AJTC), BBC Health News, Cabinet Office Guidance on Ministerial Correspondence, Care Homes, Care Quality Commission (CQC), Centre for Public Scrutiny (CfPS), Comments and Complaints, Commons Public Administration Select Committee (PASC), Complaints, Complaints Handling, Complaints Support Services, Culture, Culture Change, Culture of Candour, Effective Complaints Handling, Experiences, Fear of Raising Concerns About Care, Feedback, Feedback and Improvement, Grumbles Gripes Grievances (NESTA), Hospital Complaints, House of Commons Public Administration Select Committee (PASC), House of Commons: HC 229, Implications of the Francis Inquiry Report, Leadership, Local Government Ombudsman, Mid Staffordshire NHS Foundation Trust, More Complaints Please!, National Ombudsman of the Netherlands, NESTA: National Endowment for Science Technology and the Arts, NHS Complaints Advocacy, NHS Complaints Process, NHS Culture, NHS Regulation, Openness and Transparency, Parliament, Parliamentarians, Parliamentary and Health Service Ombudsman (PHSO), Patient Advice and Liaison Service (PALS), Patient Complaints, Patient Complaints Handling, Patient Experience, Patient Feedback, Public Administration Select Committee (PASC), Public Service Reform, Public Services, Quality Improvement, Raising Concerns, Reducing Complexity, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Service User Experience, Sharing Learning, Silent Sufferers, Simplifying the Complaints Process, Supporting Complainants, Transparency, Transparency and Accountability, Transparent Learning Culture, UK Parliament, User Complaints, User Experience, Valuing Complaints | Leave a comment

Chief Medical Officer’s First Annual Report: Volume 2 (BBC News / Department of Health / NHS Choices)

Posted on March 11, 2013 by Dementia and Elderly Care News

Summary Volume Two of the Chief Medical Officer, Professor Dame Sally Davies’s first annual epidemiology and surveillance report offers a comprehensive overview of the threat of antimicrobial resistance and infectious diseases. Volume One appeared late last year. Full Text Link … Continue reading →

Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), In the News, National, NHS, NHS Digital (Previously NHS Choices), Practical Advice, Public Health England, Quick Insights, Standards, UK, Universal Interest | Tagged Annual Report of the Chief Medical Officer: Volume Two - 2013. State of the Public's Health, Antibiotic Stewardship, Antibiotics, Antimicrobial Resistance (AMR), BBC Health News, Behind the Headlines, Carbapenum Resistant Enterobacteriaceae, Chief Medical Officer: Professor Dame Sally Davies, Chief Medical Officer’s First Annual Report (Public Health), Chief Medical Officer’s First Annual Report: Volume 2, Communicable Diseases, Cost of Healthcare Associated Infections, Cost of Hospital Acquired Infections, Demographic Change and Public Services, Epidemiology, Genomic Diagnostic Testing for Infections, HCAI, Health and Wellbeing, Health Inequalities, Health Inequalities in England, Health Protection Agency, Healthcare, Healthcare-Associated Infections (HCAIs), Inequalities in Health Outcomes, Infectious Disease and Microbiology, Infectious Diseases, Influenza, Innovative Medicines Initiative, Life Course Approach, Morbidity, Mortality, Mortality Morbidity and Wellbeing, Mortality Morbidity and Wellbeing: Cancers, National Risk Register of Civil Emergencies, Public Health, Public Health in England, Public Health Research: NIHR, Public Services, Risk Factors, Social Determinants of Health, Social Epidemiology, Surveillance, Surveillance Report: Public Health in England, UK Antimicrobial Resistance Strategy and Action Plan, Urinary Tract Infections (in Patients with Catheters), Urinary Tract Infections (UTIs), Wellbeing, Wellbeing: Communicable Diseases | Leave a comment

Briefing on the Social Value Act (National Housing Federation)

Posted on January 18, 2013 by Dementia and Elderly Care News

Summary The Public Services (Social Value) Act comes into force on January 31st 2013. Social Enterprise UK has produced a guide to the implementation of the Act. This briefing from the National Housing Federation explains the implications of the Social … Continue reading →

Posted in Commissioning, Community Care, For Social Workers (mostly), Housing, Integrated Care, National, Practical Advice, Proposed for Next Newsletter, Quick Insights, UK | Tagged Accounting for Social Value, Avoiding Litigation, Best Value Duty, Cabinet Office, Commissioning Excellence, Contract Management, Duty of Best Value, Housing and Care for Older People, Housing and Health Partnerships, Housing Associations, Local Area Plan, Local Assets, Local Authorities (LAs), Local Decision-Making, Local Enhanced Services, Local Government, Local Policy Development, Local Strategic Commissioning, National Council for Voluntary Organisations, National Housing Federation, NCVO Social Value Case Studies, Public Sector Equality Duty (PSED), Public Service Reform, Public Services, Public Services (Social Value) Act 2012, Social Economics, Social Economy, Social Enterprise UK, Social Enterprises, Social Value, Social Value Act 2012, Social Value Act Briefing, Social Value Guide | Leave a comment

Social Value Guide (Social Enterprise UK)

Posted on December 30, 2012 by Dementia and Elderly Care News

Summary This guide from Social Enterprise UK, in association with Anthony Collins Solicitors, is intended to help with embedding social value in commissioning and procurement. It is aimed at local government or public bodies which will be affected by the Public … Continue reading →

Posted in Commissioning, Community Care, For Social Workers (mostly), National, Quick Insights, UK, Universal Interest | Tagged Anchor Institutions (Including NHS Hospital Trusts STPs and ICSs), Anchor Institutions in Place, Anchor Organisations, Anthony Collins Solicitors, Best Value Duty, Contract Management, Duty of Best Value, Local Area Plan, Local Assets, Local Authorities (LAs), Local Decision-Making, Local Government, Local Policy Development, Local Strategic Commissioning, NHS as an Anchor Institution, Public Sector Equality Duty (PSED), Public Service Reform, Public Services, Public Services (Social Value) Act 2012, Sandwell Community Caring Trust, Social Economics, Social Economy, Social Enterprise UK, Social Enterprises, Social Value, Social Value Act 2012, Social Value Guide, Sustainable Community Strategy | Leave a comment

Citizen-Led Change in Public Services (Groundswell Partnership)

Posted on October 24, 2012 by Dementia and Elderly Care News

Summary This document describes the process of working together for change. It places an emphasis on coming-up with solutions, robust action plans and the identification and measurement of outcomes. A “step by step” method has been designed for use by … Continue reading →

Posted in Commissioning, Community Care, For Social Workers (mostly), National, Person-Centred Care, Practical Advice, Quick Insights, UK, Universal Interest | Tagged Accountability, Adult Social Care, Bennett & Stockton Limited, Citizen-Led Change in Public Services, Commissioning on Grounds of Quality and User Involvement, Community Empowerment, Empowerment, Engagement, Groundswell Partnership, Helen Sanderson Associates (HSA), Local Authorities, Public Service Reform, Public Services, Quality and User Involvement, Service User Involvement, Social Care, Social Care Provision, User Involvement, Working Together for Change, WTfC: Working Together for Change | Leave a comment

Impact of Demographic Change on Public Services (International Longevity Centre)

Posted on October 23, 2012 by Dementia and Elderly Care News

Summary The International Longevity Centre (ILC) publication, entitled “The impact of demographic change on public services: submission by the International Longevity Centre – UK”, presents evidence for the House of Lords Committee on Public Service and Demographic Change. It tackles … Continue reading →

Posted in Community Care, For Researchers (mostly), For Social Workers (mostly), Housing, National, Quick Insights, UK, Universal Interest | Tagged Ageing, Ageing Policy in the UK, Ageing Research Reviews, Asset Accumulation Across the Life Course, Burden of Dementia, Centenarians, Costs of Dementia Care, Costs of Social Care for Older People, Costs to the National Health Service (NHS): Dementia, Demographic Change and Public Services, Demographic Changes, Demographic Time-Bomb, Disease Burden, Extra Care Housing, Extra Care Scheme, Future Long-Term Care Costs, Health and Social Care Costs, House of Lords Committee on Public Service and Demographic Change, ILC-UK: International Longevity Centre UK, Impact of Demographic Change on Public Services, Innovation and Co-Design, Intergenerational Fairness, Intergenerational Solidarity, International Longevity Centre, International Longevity Centre UK (ILC-UK), Lifecourse Approach to Demographic Change, New Models of Ageing, Nudge, Nudge or Compel, Preventative Care, Prevention, Public Health Services, Public Services, Reinventing Ageing, Retirement Housing, Retirement Policy, Wellbeing and an Ageing Population | Leave a comment

Choice and Competition in Public Services (Institute for Government)

Posted on September 6, 2012 by Dementia and Elderly Care News

Summary This document is a review of attempts to create markets in public services in four areas: welfare-to-work, social care, health care and local government. It highlights high level conclusions. This is part of broader research into political transitions, policy and … Continue reading →

Posted in Commissioning, Community Care, For Researchers (mostly), For Social Workers (mostly), International, King's Fund, National, NHS, Quick Insights, UK, Universal Interest | Tagged Choice, Competition, Health Care Reform, Health Reform, Institute for Government, NHS Reform, Public Service Reform, Public Services, Reform | Leave a comment

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