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Tag Archives: Reactions to the Francis Inquiry Report
Complaints Handling: Parliamentary and Health Service Ombudsman Under Fire (BBC News / Patients’ Association / PHSO / LGO / Healthwatch)
Summary Further concerns have been raised by the Patients’ Association about how the NHS ombudsman in England handles patients’ complaints. The Parliamentary and Health Service Ombudsman (PHSO) maintains that it is modernising already, and is responsible for maintaining a standard … Continue reading
Posted in Acute Hospitals, BBC News, Charitable Bodies, Community Care, For Carers (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Management of Condition, National, NHS, Patient Care Pathway, Patients Association, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Avoidable Harm, ‘I’ Statements (Complaint Journey), BBC Health News, Complainant Survey, Complaint Variables Decision Tree, Complaints Handling, Complaints Improvement Conferences, Culture Change, Customer Contact & Complaints, Dame Julie Mellor: Parliamentary and Health Ombudsman Service, Designing Good Together, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Health and Social Care Complaints System, Healthwatch England, I Feel Confident to Speak Up (Complaints Handling: “I Statement” Criteria), I Feel Listened To and Understood (Complaints Handling: “I Statement” Criteria), I Feel Making My Complaint Was Simple (Complaints Handling: “I Statement” Criteria), I Feel My Complaint Made a Difference (Complaints Handling: “I Statement” Criteria), I Statements (Complaints Handling: Expectations and Criteria), I Would Feel Confident Making a Complaint in Future (Complaints Handling: “I Statement” Criteria), Jacqui Coles: Deputy Chief Executive of the Patients Association, Katherine Murphy: Chief Executive of the Patients Association, LGO: Local Government Ombudsman, Local Government Ombudsman, My Expectations For Raising Concerns And Complaints (PHSO / LGO / Healthwatch England), Negative Experiences of Care, NHS Governance in Complaints Handling (PHSO), Parliamentary and Health Service Ombudsman, Parliamentary and Health Service Ombudsman (PHSO), Patients Association, Person Friendly Charter (Complaints Handling), Raising Concerns, Raising Concerns Policy, Raising Standards, Reactions to the Francis Inquiry Report, Service User Experience, Speaking Up Charter, Speaking Up: Resolving NHS Complaints and Preventing Problems Recurring, Suffering in Silence, Transparency, Transparency and Accountability, User Complaints, User Experience, User-Led Vision for Raising Concerns and Complaints, User-Led Vision of the Complaints System, Valuing Complaints
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Government Response to the House of Lords Select Committee Report on the Mental Capacity Act (Ministry of Justice / Department of Health / JCN)
Summary The government, with partners, has considered the recommendations made by the House of Lords. This response report defines a system-wide programme planned for 2014 to 2015 (and beyond) on improving implementation of the Mental Capacity Act 2005. Full Text … Continue reading
Posted in Acute Hospitals, Commissioning, Community Care, Department of Health, Diagnosis, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Guidelines, Integrated Care, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Patient Care Pathway, Person-Centred Care, Standards, UK, Universal Interest
Tagged Abuse of Vulnerable Adults, Access to Court, Adult Safeguarding, Advance Decision to Refuse Treatment (ADRT), Assessment of Needs, Association of Directors of Adult Social Services (ADASS), Association of Public Authority Deputies (APAD), Awareness and Understanding, Best Interest Assessor (BIA), Best Interests, Care Act 2014, Care and Support Planning, Care for Vulnerable Older People, Care Quality Commission (CQC), Challenge on Dementia (David Cameron), Civil Legal Aid (Financial Resources and Payment for Services) Regulations 2013, Closing the Gap, Closing the Gap: Priorities for Essential Change in Mental Health, Convention on the Rights of People with Disabilities, Core Principles (Mental Capacity Act 2005), Court of Protection, Criminal Law, Dementia Awareness, Dementia Friendly Communities Champion Group, Deprivation of Liberty Safeguards, Deprivation of Liberty Safeguards (DoLS), Elderly Human Rights, Empowerment, England and Wales Court of Appeal, English Local Authorities, European Convention on Human Rights, Five Principles of the Mental Capacity Act, Hard Truths, House of Lords, House of Lords Select Committee on the Mental Capacity Act 2005, Human Rights, Human Rights Culture, Human Rights in Care Homes, Implications of the Francis Inquiry Report, Independent Advocacy, Independent Mental Capacity Advocate (IMCA), Independent Mental Capacity Advocates (IMCAs), Information and Advice, Journal of Clinical Nursing, Lasting Power of Attorney (LPA), Lasting Powers of Attorney, Least Restrictive Option, Least Restrictive Practice, Legal Aid, Legal Aid: Sentencing and Punishment of Offenders Act 2012 (LASPO), Local Authorities, Local Government Association: LGA, MCA: Mental Capacity Act 2005, Mediation, Mental Capacity Act, Mental Capacity Act 2005, Mental Capacity Act Steering Group, Mental Capacity Act Training, Mental Capacity Act: Government Response to the House of Lords Select Committee Report, Mental Capacity Advisory Board, Mental Capacity Assessments, Mental Health Act 2007, Ministry of Justice, National Governance, Neglect, Norman Lamb (Former Care Minister), Norman Lamb MP (Former Minister of State for Care and Support), Office of the Public Guardian, Office of the Public Guardian (OPG), OPG: Office of the Public Guardian, Oversight and Monitoring, Parliament, Parliamentary and Health Service Ombudsman (PHSO), Post‐Diagnosis Support, Post‐Diagnosis Support Working Group, Prevention of Abuse and Neglect in the Institutional Care of Older Adults, Prime Minister's Challenge on Dementia, Prime Minister’s Dementia Challenge, Professional Training and Awareness, Protecting Adults from Abuse or Neglect, Protecting Vulnerable People, Public Health, Public Health England (PHE), Reactions to the Francis Inquiry Report, Relevant Person‘s Representative (RPR), Responses to the Francis Inquiry Report, Restriction, Restrictive Practices, Safeguarding, Safeguarding Adults at Risk, Safeguarding Adults in Care Homes, Safeguarding of Vulnerable Adults (SOVA), Select Committee on the Mental Capacity Act 2005, Simon Hughes MP, Simon Hughes MP: Minister of State for Justice and Civil Liberties, Simon Hughes: Ministry of Justice, Transforming Care, Transparency, UK Government Dementia Awareness Campaign, UK Parliament, Unannounced Hospital Inspections, United Nation Convention on the Rights of Persons with Disabilities (UNCRPD), United Nations Committee on the Rights of Persons with a Disability, Universal Declaration of Human Rights UDHR (United Nations 1948), Unwise Decisions, Valuing Every Voice Respecting Every Right, Vulnerable Adults, Vulnerable Older People, Winterbourne View
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Certificate of Fundamental Care for Health Care Assistants (BBC News)
Summary The BBC has revealed that new care workers will be required to attain a training certificate within 12 weeks of starting their first job. This follows recommendations made in the independent Cavendish report, which reviewed inconsistencies in training throughout … Continue reading
Posted in BBC News, For Carers (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, Management of Condition, Models of Dementia Care, National, NHS, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Abuse of Vulnerable Adults (AVA), Acute Hospital Care, BBC Health News, Camilla Cavendish, Care for Vulnerable Older People, Care Homes, Care Quality, Care Support, Career Ladder, Career Pathways for HCAs, Caring: a Career, Cavendish Review, Certificate of Fundamental Care, Common Induction Standards (CIS), Compassionate Care, Consequences of the Francis Inquiry Report, Culture of Compassionate Care, Dementia Awareness, Dignity, Dignity and Respect, Dismissal of Unsatisfactory Staff, Education, Education and Training, Enabling Compassionate Care in Acute Hospital Settings, Engagement and Support (HCAs), General Hospital Care, HCAs, HCAs as Part of Nursing Team: Not a Separate Tribe, Healthcare Assistants, Healthcare Support Workers, Home Care Workers, Management of HCAs, MDTs: Multidisciplinary Teams, Mid Staffordshire NHS Foundation Trust Inquiry, Minimum Standards for Healthcare Assistants, Minimum Training Standards for Healthcare Support Workers, Modernisation of the Nursing Workforce, Modernization of the Nursing Workforce: Valuing the Healthcare Assistant, Multidisciplinary Teams, National Minimum Training Standards for Healthcare Support Workers, NHS Career Framework, NHS Workforce, Nursing Assistants, Nursing Auxiliaries, Overall Quality of NHS Hospitals, Patient Care, Patient Safety, Patients First and Foremost, Protecting Vulnerable People, Quality of Care, Quality of Care and Support, Quality of Care for People With Dementia, Reactions to the Francis Inquiry Report, Recruitment of HCAs, Recruitment Training and Management of HCAs, Safeguarding of Vulnerable Adults (SOVA), Social Care Support Workers, Social Care Workforce, Status of Caring in Health and Social Care, Supervising and Leading HCAs, Support Workers in Social Care, Transforming General Hospital Care, Underappreciated, Underpaid, Valuing the Healthcare Assistants, Vulnerable Adults, Workforce and Skill Mix, Workforce Development, Workforce Training
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Health Education England’s Pre-Nursing Experience Pilots (HEE)
Summary This document reflects students’ views of Health Education England (HEE)’s pre-nursing experience pilot programme. The Francis Inquiry report recommended that student nurses should be required to spend a period of time working directly with patients before starting their degree course. … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), Management of Condition, National, NHS, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged 6 C’s of Nursing, Attitudes to Older People, Attitudes Towards Dementia, Care and Compassion, Chesterfield Royal Hospital NHS Foundation Trust, Compassion, Compassion and Care, Compassionate Care, Culture of Compassionate Care, Delivering Safe and Compassionate Care, Derby Hospitals NHS Foundation Trust, Dignity, Dignity and Respect, Dignity in Care, Dignity in Dementia, Dignity on the Ward, HCAs, Health Education East Midlands, Health Education East of England, Health Education England, Health Education North Central and East London, Health Education North East, Health Education North West, Health Education West Midlands, Healthcare Assistants, Healthcare Workers’ Attitudes Towards Dementia Care, HEE: Health Education England, Implications of the Francis Inquiry Report, James Paget Hospital, Local Education and Training Boards (LETBs), NHS Constitution, NHS Culture, NHS Values, NHS Values and Constitution, Nursing Education, Nursing Practice, Nursing Standards, Pre-Nursing Care Work, Pre-Nursing Experience Pilot Evaluation, Pre-Nursing Experience Pilots, Reactions to the Francis Inquiry Report, Recruiting for Values (Caring), Shared Values, University Hospital Birmingham NHS Foundation Trust, Values, Values and Behaviours, West Midlands, West Midlands (Birmingham), Wirral University Teaching Hospital NHS Foundation Trust
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Complaints Matter: Improving Complaints Handling (BBC News / CQC)
Summary The Care Quality Commission’s “Complaints Matter” report identifies variations in how complaints are handled throughout the NHS, primary care and adult social care services in England. The regulator wants complaints about health and social care to be encouraged and … Continue reading →