Tag Archives: Service User Experience

Independent Mental Health Act Review (BBC News / DHSC / Centre for Mental Health / NHS England)

Posted on December 8, 2018 by Dementia and Elderly Care News

Summary The independent review of the Mental Health Act 1983, chaired by Professor Sir Simon Wessely, presents recommendations for reform based on four principles: Choice and autonomy. Least restriction. Therapeutic benefit. Understanding people as individuals: whereby patients are recognised and … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, Department of Health, Department of Health and Social Care (DHSC), Diagnosis, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, Mental Health, National, NHS, NHS England, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, Standards, UK, Universal Interest, Wales | Tagged Advance Care Planning (ACP), Advance Care Planning for People With Mental Illness, Aftercare, Alternative Forms of Support and Respite, Alternatives to Inpatient Care for People With Learning Disabilities, Autonomy, Autonomy and Choice, Autonomy and Safety, Baroness Julia Neuberger, Black and Minority Ethnic (BAME) Communities, Black and Minority Ethnic (BME) Groups, BME Communities, BME People with Mental Illness, Care and Compassion, Care and Treatment Plan (CTP), Care Closer to Home, Carly Lynch: Mental Health Lead at London Ambulance Service, Centre for Mental Health, Claire Murdoch: NHS England’s National Director for Mental Health, Coercion, Community Services, Community Treatment Orders (CTOs), Community-Based Services, Compassionate Care, Compulsory Community Treatment to Prevent Readmissions, Compulsory Detentions in Psychiatric Hospitals, Compulsory Hospitalisation, Compulsory Treatment Orders, Control of Patient's Care if Sectioned: Nominated Persons, Criminal Justice System (CJS), Crisis Home Treatment, Crisis Prevention, Crisis Resolution and Home Treatment Teams (CRHTTs), Crisis Response Teams (CRTs), Crisis Support, Criteria for Detention, Culture of Compassionate Care, Dangerous and Severe Personality Disorder (DSPD), Delivering Race Equality (DRE) Programme, Deprivation of Liberty Safeguards (DoLS), Dignity, Dignity and Consent, Dignity and Respect, Dignity in Care, Disproportionate Proportion of Black and Minority Ethnic Groups Detained, Early Intervention and Prevention, East London Foundation Trust (ELFT), Emergency Medicine and Urgent Care, End-User Experience, Engagement and Patient Preferences., Ethnic Variations in Detention Under the Mental Health Act, European Convention on Human Rights (ECHR), Experiences of Assessment and Detention Under Mental Health Legislation, Formal Legal Detentions (Under Mental Health Legislation), Fusion of MHA and MCA (Proposed), Gellinudd Recovery Centre (Hafal in Wales), Health and Care of People With Learning Disabilities, Health Inequalities and Premature Mortality for People With Learning Disabilities, How the Law Should Change: Final Report of Independent Review of the Mental Health Act 1983 Recommendations, Inappropriate Discharge and Aftercare: Persistent Failings in Mental Health Services in England, Independent Mental Health Act Review (2018), Independent Review of the Mental Health Act 1983, Informal Admission, Information Sharing: Advance Care Plans, Learning Disability and Autism, Least Restriction, Length of Detention, Less Frequent Use of Police Cars to Transport Patients, Liberty Protection Safeguards, Lived Experience Working Group (LEWG), London Ambulance Mental Health Nurse and Paramedic Pioneer Scheme, Maintaining Contact with Family and Outside World, Mark Winstanley: Chief Executive of Rethink Mental Illness, Mental Capacity, Mental Health Act (MHA), Mental Health Act 1983, Mental Health Act and Community Treatment Orders, Mental Health Aftercare, Mental Health and Community Services, Mental Health and Illness, Mental Health Car (London Ambulance Service Scheme), Mental Health Hospitals, Mental Health Legislation, Mode of Transport for Patients, Modernisation of Mental Health Act, Modernisation of Mental Health Care System, Nominated Person (NP) to Replace the Nearest Relative (Proposal), Opportunities to Challenge Detention (More Frequent), Organisational Competence Framework (OCF), Patient and Carer Race Equality Framework (PCREF), Patient Autonomy, Patient Preferences, Patients in Criminal Justice System (CJS), Patients Treated as Rounded Individuals, Patterns of Compulsory Hospitalisation, Paul Farmer (Mind), Person as an Individual, Personal Preferences, Police Custody, Professor Sir Simon Wessely: President of Royal College of Psychiatrists, Professor Wendy Burn: President of Royal College of Psychiatrists, Proportion of Re-Detentions Under Section 136 Within 90 Days of Previous Section 136 Detention, Psychiatric Hospitals, Recommendations in Final Report of Independent Review of the Mental Health Act 1983, Reducing Compulsory Psychiatric Admissions, Reducing Mental Health-Related Hospital Admissions, Reducing the Use of Police Cells, Reduction in Use of Compulsory Treatment Orders, Requirement of Doctors to Record When and Why Patient Requests Ignored, Respect for Autonomy, Restraint and Restrictions, Restriction, Right to Carer Input, Right to Choose a Nominated Person to Control of Patient's Care if Sectioned, Rights of Patients to Challenge Their Treatment (Legal Extensions), Rising Rates of Compulsory Detentions in Psychiatric Hospitals, Safe and Compassionate Care, SDM: Shared Decision Making, Second Opinion Appointed Doctor (SOAD), Second Opinion Appointed Doctors, Section 117 Aftercare, Sectioning under the Mental Health Act, Service User Experience, Service User Experience in Adult Mental Health, Service User Experience in Adult Mental Health Services, Shared Decision-Making, Statement of Wishes and Preferences, Statutory Care and Treatment Plan (CTP), Suicide and Safety in Mental Health, Themes from the Mental Health Act Survey: Independent Mental Health Act Review (Centre for Mental Health), Therapeutic Benefit, Therapeutic Benefit: Patients Supported to Recover, Thinking Ahead - Advance Care Planning, Trisha Bain: Chief Quality Officer at London Ambulance Service, UK National Preventive Mechanism (UKNPM), United Nation Convention on the Rights of Persons with Disabilities (UNCRPD), Use of Ambulances (Section 136 Conveyances), Use of Police Custody as a Place of Safety for People with Mental Health Needs, User Experience, Workforce Race Equality Standard (WRES) | Leave a comment

Recent Assessments of Health and Social Care Integration in England: the Problems and the Promise (House of Commons Library / SCIE)

Posted on March 6, 2017 by Dementia and Elderly Care News

Summary The following House of Commons Library briefing investigates the challenges involved in the integration of health and social care. Recent Government policies to promote more integrated care are described, including Health and Wellbeing Boards, local strategic planning forums and … Continue reading →

Health and Social Care Integration: a Tale of Over-Optimism? (NAO / BBC News)

Posted on February 19, 2017 by Dementia and Elderly Care News

Summary A recent National Audit Office (NAO) report warns that progress towards the integration of health and social care has been slower and less successful than expected. It has not yet delivered the efficiencies and savings that the Department of … Continue reading →

More Transparency Enforced in Care Homes Sector (BBC News / CQC)

Posted on November 3, 2016 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC) has ruled that care homes will have to reveal how many patients have been evicted against their wishes, and how many relatives of elderly patients have been banned from visiting loved ones. Full Text … Continue reading →

Posted in BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Adult Social Care, Adult Social Care Funding, Adult Social Care in England, Adult Social Care Services, Ageing Population, Andrea Sutcliffe: Chief Inspector of Adult Social Care, BBC Cost of Care Project, BBC Health News, BBC's State of Care Theme, BBC’s Victoria Derbyshire Programme, Care Home Culture, Care Home Eviction Statistics, Care Home Inspections, Care Home Market, Care Home Regulation, Care Home Residents, Care Home Sector, Care Home Staff, Care Homes, Care Homes: Bans on Relatives Who Complain, Care of Vulnerable Adults, Care of Vulnerable People, Care Quality Commission (CQC), Care Quality Commission Guidance (CQC), Challenging Behaviour, Complaints Handling, Complaints Support Services, Complaints System in Health and Social Care, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Patient Eviction Statistics (Care Homes), Regulators, Relatives Who Complain, Reluctance to Raise Concerns About Care, Service User Experience, Transparency, Transparency and Accountability, User Complaints, User Experience, Valuing Complaints, Victoria Derbyshire Programme, Victoria Derbyshire Programme (BBC Two), Visiting Rights in Care Homes | Leave a comment

Variable Standards of Hospital Dementia Care in England (BBC News / Alzheimer’s Society)

Posted on January 18, 2016 by Dementia and Elderly Care News

Summary The Alzheimer’s Society may have found further evidence of poor and variable care in a review of acute hospital care for dementia patients. Their report is based on Freedom of Information (FOI) requests, to which not all Trusts were … Continue reading →

Posted in Acute Hospitals, Alzheimer's Society, BBC News, Commissioning, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Patient Care Pathway, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Care For Patients With Dementia (CHKS Analyses), Acute Hospital Care, Acute Hospitals, Adult Inpatients Who Need Help with Eating, Adult Inpatients Who Need Help with Eating: Patients Who Do Not Receive Enough Help from Staff with Eating Meals, Alzheimer's Society’s Fix Dementia Care Campaign, Alzheimer’s Society's Call for All Hospitals to Publish Annual Dementia Statements, Annual Dementia Statements (Recommendation), Antipsychotics in Elderly People with Dementia, Antipsychotics Limitation in Dementia, Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Carer Friendly Hospitals, CHKS, CHKS Ltd, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Creating Dementia Friendly Hospitals, Dangerous and Inadequate Care in Hospitals in England, Dehydration, Delayed Transfers of Care, Delayed Transfers of Care (DTOC), Dementia and Falls, Dementia Awareness Training, Dementia Care in Acute District General Hospitals, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Friendly Hospital Charter (DAA), Dementia-Friendly Hospitals, Dementia-Friendly Wards, Dignity and Respect, Dignity and Wellbeing, Dignity Factors, Dignity on the Ward, Discharge Coordination, Elderly Malnutrition, Emergency Readmissions Within 30 Days (For People With Dementia), End-User Experience, Excess Costs for Acute Care From Patients With Dementia, Excess Costs of Acute Care For Patients With Dementia, Excessive Force, Falls in Hospitals, Falls in Older People, Falls Prevention, Fix Dementia Care Campaign, Fix Dementia Care: Hospitals, Fix Dementia Care: Hospitals (Alzheimer’s Society), FOI: Freedom of information, Freedom of Information, Health Education England’s (HEE’s) Dementia Awareness Training Programme, Help With Eating, Hip Fractures After Falls in Hospital, Hospital Care for People with Dementia, Hospital Episode Statistics (HES), Impact of Dementia on Length of Stay, Improving Patient Safety, Inappropriate Care, Inpatient Falls, Inpatient Survey, Jeremy Hughes (Alzheimer’s Society Chief Executive), Length of Stay, Length of Stay (LoS), National Audit of Dementia Care in Hospitals, Not Being Treated With Dignity and Respect During Hospital Stays, Nurse Staffing Levels, Nutrition and Hydration, Overnight Discharge, Patient Experience, Patient Experience Research, Patient Safety, Patient Safety in the NHS, Patients Not Receiving Help When Needed During Hospital Stays, Patients Treated With Excessive Force, Patients Who Do Not Receive Enough Help from Staff with Eating, Personalised Dementia Care, Physical Restraint, Poor or Inconsistent Standards of Dignity and Help With Eating During Hospital Stays, Poor Patient Experience, Prevalence of Inconsistent and Poor Standards of Dignity and Help With Eating, Readmissions, Reducing Inappropriate Use of Antipsychotics in Dementia, Reducing Re-Admissions NHS Hospitals, Relative Risks in Older Hospital Patient Population, Repercussions From the Francis Inquiry Report, Service User Experience, Staff and Board Training, Support With Eating in Hospitals, Supporting Patients With Dementia, This is Me: Person-Centred Care, Transparency and Accountability, Transparency and Accountability in Governance, Unacceptable Variations, Unwarranted Variations, User Experience, Variations in Care, Variations in Hospital Care for People With Dementia, Variations in Quality of Care | 1 Comment

Older People Reluctant to Complain About Poor Health and Care Services (BBC News / PHSO / Healthwatch)

Posted on January 2, 2016 by Dementia and Elderly Care News

Summary The Parliamentary and Health Service Ombudsman (PHSO) has noted that it receives disproportionately few complaints from older people than expected i.e. relative to elderly people’s higher usage of NHS and social care services. The PHSO’s latest report indicates that … Continue reading →

Posted in Acute Hospitals, Age UK, BBC News, Commissioning, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Avoidable Harm, BBC Health News, Caroline Abrahams: Director of Age UK, Complainant and Non-Complainant Survey (PHSO), Complainant Survey, Complaints Handling, Culture Change, Customer Contact & Complaints, Dame Julie Mellor: Parliamentary and Health Ombudsman Service, Effective Complaints Handling, End-User Experience, Every Complaint Matters, Experiences, Fear of Raising Concerns About Care, Feeling In the Wrong When Complaining, Formal Complaints, Formal Complaints Process, Governance, Healthwatch, Healthwatch England, Independent Age, Leadership, Leadership and Culture, Learning Culture, Learning From Mistakes, LGO: Local Government Ombudsman, Local Government Ombudsman, My Expectations For Raising Concerns And Complaints (PHSO / LGO / Healthwatch England), Negative Experiences of Care, NHS Complaints Advocacy, NHS Complaints Process, NHS Constitution, NHS Culture, NHS Governance and Accountability, NHS Governance of Complaints Handling, NHS Hospital Complaints, Non-Complainants Survey, Non-Complainants Survey (Independent Age), Offered Support (To Complain), Openness and Transparency, Parliamentary and Health Service Ombudsman, Parliamentary and Health Service Ombudsman (PHSO), Patient Experience, Patients Support Networks, Principles of Good Complaint Handling, Public Services Complaints, Putting Patients First, Putting Things Right, Quality Improvement, Raising Concerns, Raising Concerns Policy, Raising Standards, Reducing Complexity, Reluctance to Raise Concerns About Care, Remedying Individual Injustice and Improving the Experience of Others, Repercussions From the Francis Inquiry Report, Service User Experience, Speaking Up: Resolving NHS Complaints and Preventing Problems Recurring, Suffering in Silence, Support Networks, Transparency, Transparency and Accountability, Transparent Learning Culture, User Complaints, User Experience, Valuing Complaints | 1 Comment

NHS Choices Comparison Website Now Covers Performance of All Care Homes (BBC News / NHS Choices)

Posted on December 23, 2015 by Dementia and Elderly Care News

Summary The My NHS section of the NHS Choices website now permits the entire database of all care homes in England to be interrogated by the general public, for example when making decisions about the selection of a suitable care … Continue reading →

Posted in BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, NHS Digital (Previously NHS Choices), Non-Pharmacological Treatments, Patient Care Pathway, Patient Information, Person-Centred Care, Personalisation, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged BBC Health News, Care Comparison Website, Care Home Inspections, Care Home Market, Care Homes, Care Homes: Quality Indicators, Care Homes: With Nursing, Care Homes: Without Nursing, Care Homes: Workforce Indicators, Care Profiles on Care Services, Care Quality Commission (CQC), Care Quality Commission Inspection Ratings (Care Homes), Choosing a Care Home, End-User Experience, Food Hygiene Standard Ratings, MyNHS Comparison Website, NHS Comparison Website, Official UK Care Comparison Website (Department of Health / NHS Choices), Ofsted-Style Ratings for Care Homes, Patient Experience, Registered Manager In Post, Residential Care Homes, Service User Experience, Staff Turnover, Staffing Level Indicators: Staff Turnover, Star Ratings for Care Services, UK Care Comparison Website (NHS Choices), User Experience, User Reviews | Leave a comment

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