Tag Archives: Service User Experience

Towards Safer Culture and Safer Systems: Launch of the NHS Patient Safety Strategy (NHS England / NHS Improvement)

Posted on July 6, 2019 by Dementia and Elderly Care News

Summary The NHS Patient Safety Strategy explains how the NHS aims to improve patient safety continuously, across the board. The main section headings in this strategy document comprise: Summary Insight Involvement. Improvement. Introduction Our vision for patient safety. Foundations for … Continue reading →

Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, National, NHS, NHS England, NHS Improvement, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Academy of Medical Royal Colleges: Patient Safety Syllabus, Acute Data Alignment Programme (ADAPt), Adoption and Spread: Priorities, Ageing Population, Aidan Fowler: National Director of Patient Safety (NHS England), Antimicrobial Resistance (AMR), Antimicrobial Resistance and Healthcare Associated Infections (ARHAI), Antimicrobial Resistance: Patient Safety, Artificial Intelligence and Machine Learning From NHS Records, Ask Listen Do, Care and Treatment Reviews (CTRs), Care Education and Treatment Reviews (CETRs), Caring to Change (King’s Fund), Central Alerting System (CAS), Civility Plus Kindness and Respect, Clinical Negligence and Litigation, Clinical Negligence Scheme for Trusts (CNST), Clinical Quality Improvement, Community Empowerment, Community Engagement, Community Involvement, Compassionate Leadership, Compassionate Leadership: Cultural Elements, Continuous Improvement, Continuous Learning and Improvement, Continuous Learning Culture, Cyber Security Programme, Defensive Culture, Defensive Culture: Deny Delay Defend and Deceive, Defensive Leadership, Digital Minor Illness Referral Service, Digital Systems Supporting Patient Safety Learning, Diversity, Diversity and Inclusion, Donna Forsyth: Head of Patient Safety Investigation, Dr Frances Healey: Deputy Director of Patient Safety (Insight), Dr Helen Smith: National Clinical Director of Mental Health Safety Improvement Programme (MHSIP), Dr Sonya Wallbank: National Clinical Advisor to Culture Leadership and Engagement Project, Dr Suzette Woodward: Former Director of the Sign Up to Safety Campaign, Each Baby Counts, Early Notification of Incidents, Education and Training, Empowerment, Engagement, Evidence-Based Quality Improvement, Extensivists, Faculty of Learning, Falls Collaborative Programme, General Practice Development Programme, Getting It Right First Time (GIRFT), Good Governance, GP IT Futures Digital Care Services Framework, Health and Social Care Reform, Healthcare Associated Infections: Patient Safety, Healthcare Quality Improvement, Healthcare Safety Investigation Branch (HSIB), Holistic Quality Improvement, Honesty and Transparency, Hugh McCaughey: National Director of Improvement, Implementation Space: Work As Imagined Versus Work As Done, Improving Safety Measurement Across Whole System, Inclusion and Diversity, Inclusive and Compassionate Leadership, Independent Sector, Information Exchange, Information Sharing, Innovation and Improvement, Insight: Using Intelligence From Multiple Sources of Patient Safety Information, Involvement in the Independent Sector, Involvement: Involvement of Patients Staff and Partners to Improve Patient Safety, Joan Russell: Head of Patient Safety Policy and Partnerships, Just Culture Guide, Kaizen, Kate Cheema: Head of Patient Safety Measurement Unit, Lauren Mosley: Head of Patient Safety Implementation, Leadership and Teamwork, Learning Culture, Learning Disabilities Mortality Review Programme (LeDeR), Learning Disabilities: Patient Safety, Learning From Clinical Negligence Claims, Learning from Deaths, LeDeR: Learning Disabilities Mortality Review, Lucie Musset: National Reporting and Learning System (NRLS), Machine Learning, Management Standards: Managerial Support, Managerial Disrespect, Managerial Incivility, Managerial Unkindness, Maternity and Neonatal Safety Improvement Programme, Maternity and Neonatal Safety Improvement Programme (MNSIP: Formerly the Maternity and Neonatal Health Safety Collaborative, Medical Examiner System, Medicines Safety Improvement Programme (MSIP), Mental Health Safety Improvement Programme, MHSIP: Mental Health Safety Improvement Programme, MNSIP Drivers, Mothers and Babies: Reducing Risk Through Audits and Confidential Enquiries (MBRRACE), National Clinical Improvement Programme (NCIP), National Medical Examiner System, National Paediatric Early Warning System (PEWS), National Patient Safety Alerting Committee (NaPSAC), National Patient Safety Alerts, National Patient Safety Alerts Committee, National Patient Safety Improvement Programme, National Reporting and Learning System (NRLS), Negligence and Litigation, New Ways of Working, NHS Culture, NHS Culture Change, NHS Digital’s Cyber Security Programme, NHS Improvement Patient Safety Alerts, NHS Patient Safety Strategy, NHS Patient Safety Strategy Consultation, NHS Patient Safety Strategy: Equality Impact Assessment, NHS Resolution, Online Repositories of Quality Improvement (QI), Openness and Honesty When Things Go Wrong, Overbearing NHS Managerial Style, Paediatric Early Warning System (PEWS), Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Involvement in Quality Improvement, Patient Safety, Patient Safety and Learning Disabilities, Patient Safety Culture, Patient Safety Education and Training: Patients Carers Families and Lay People, Patient Safety in Primary Care, Patient Safety Incident Reporting, Patient Safety Incident Response Framework, Patient Safety Incident Response Framework (PSIRF), Patient Safety Incidents, Patient Safety Incidents in England, Patient Safety Learning (Digital Systems), Patient Safety Measurement Unit, Patient Safety Partners (PSPs), Patient Safety Specialist Networks, Patient Safety Specialist Role, Patient Safety Specialists, Patient Safety Syllabus, Patient Safety Systems, Patient Safety Translational Research Centres (PSTRCs), Patients as Partners in Safety, Patients Carers Families and Lay People: Patient Safety Education and Training, Pharmacist-Led Information Technology Intervention (PINCER), Pride and Positivity in Workplace (Compelling Vision), Private Healthcare Information Network (Phin), Professor Wendy Reid: Executive Director of Education and Quality at Health Education England (HEE), Professor Wendy Reid: National Medical Director at Health Education England (HEE), PSIRF: Patient Safety Incident Response Framework, Psychological Safety for Staff: Supportive Compassionate and Inclusive Environments, QI Adoption and Spread Approach, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Roles of Patient Safety Partners (PSPs), Rudeness (Managerial), Safety I and Safety II, Safety II, Safety II Principles, Safety Improvements for Elderly Patients, Saving Babies Lives Care Bundle (SBLCB), Scan4Safety, Serious Incident Framework, Service Improvement in Healthcare, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, Sign Up to Safety Pledge: Honesty, STOMP and STAMP, Stop the Pressure Programme (STPP), Stopping Over Medication of People with Learning Disabilities (STOMP), Strategic Executive Information System (StEIS), Supporting Treatment and Appropriate Medication in Paediatrics (STAMP), Surgical Specialties Litigation Data Pack, Transparent Learning Culture, Trust Blame and the Culture of Defensiveness, User Experience, User Involvement, Wayne Robson: Head of Patient Safety Cross-System Development, Work As Imagined Versus Work As Done, World As Imagined Versus World As Done | Leave a comment

Independent Mental Health Act Review (BBC News / DHSC / Centre for Mental Health / NHS England)

Posted on December 8, 2018 by Dementia and Elderly Care News

Summary The independent review of the Mental Health Act 1983, chaired by Professor Sir Simon Wessely, presents recommendations for reform based on four principles: Choice and autonomy. Least restriction. Therapeutic benefit. Understanding people as individuals: whereby patients are recognised and … Continue reading →

Posted in Acute Hospitals, BBC News, Commissioning, Community Care, Department of Health, Department of Health and Social Care (DHSC), Diagnosis, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, Mental Health, National, NHS, NHS England, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, Standards, UK, Universal Interest, Wales | Tagged Advance Care Planning (ACP), Advance Care Planning for People With Mental Illness, Aftercare, Alternative Forms of Support and Respite, Alternatives to Inpatient Care for People With Learning Disabilities, Autonomy, Autonomy and Choice, Autonomy and Safety, Baroness Julia Neuberger, Black and Minority Ethnic (BAME) Communities, Black and Minority Ethnic (BME) Groups, BME Communities, BME People with Mental Illness, Care and Compassion, Care and Treatment Plan (CTP), Care Closer to Home, Carly Lynch: Mental Health Lead at London Ambulance Service, Centre for Mental Health, Claire Murdoch: NHS England’s National Director for Mental Health, Coercion, Community Services, Community Treatment Orders (CTOs), Community-Based Services, Compassionate Care, Compulsory Community Treatment to Prevent Readmissions, Compulsory Detentions in Psychiatric Hospitals, Compulsory Hospitalisation, Compulsory Treatment Orders, Control of Patient's Care if Sectioned: Nominated Persons, Criminal Justice System (CJS), Crisis Home Treatment, Crisis Prevention, Crisis Resolution and Home Treatment Teams (CRHTTs), Crisis Response Teams (CRTs), Crisis Support, Criteria for Detention, Culture of Compassionate Care, Dangerous and Severe Personality Disorder (DSPD), Delivering Race Equality (DRE) Programme, Deprivation of Liberty Safeguards (DoLS), Dignity, Dignity and Consent, Dignity and Respect, Dignity in Care, Disproportionate Proportion of Black and Minority Ethnic Groups Detained, Early Intervention and Prevention, East London Foundation Trust (ELFT), Emergency Medicine and Urgent Care, End-User Experience, Engagement and Patient Preferences., Ethnic Variations in Detention Under the Mental Health Act, European Convention on Human Rights (ECHR), Experiences of Assessment and Detention Under Mental Health Legislation, Formal Legal Detentions (Under Mental Health Legislation), Fusion of MHA and MCA (Proposed), Gellinudd Recovery Centre (Hafal in Wales), Health and Care of People With Learning Disabilities, Health Inequalities and Premature Mortality for People With Learning Disabilities, How the Law Should Change: Final Report of Independent Review of the Mental Health Act 1983 Recommendations, Inappropriate Discharge and Aftercare: Persistent Failings in Mental Health Services in England, Independent Mental Health Act Review (2018), Independent Review of the Mental Health Act 1983, Informal Admission, Information Sharing: Advance Care Plans, Learning Disability and Autism, Least Restriction, Length of Detention, Less Frequent Use of Police Cars to Transport Patients, Liberty Protection Safeguards, Lived Experience Working Group (LEWG), London Ambulance Mental Health Nurse and Paramedic Pioneer Scheme, Maintaining Contact with Family and Outside World, Mark Winstanley: Chief Executive of Rethink Mental Illness, Mental Capacity, Mental Health Act (MHA), Mental Health Act 1983, Mental Health Act and Community Treatment Orders, Mental Health Aftercare, Mental Health and Community Services, Mental Health and Illness, Mental Health Car (London Ambulance Service Scheme), Mental Health Hospitals, Mental Health Legislation, Mode of Transport for Patients, Modernisation of Mental Health Act, Modernisation of Mental Health Care System, Nominated Person (NP) to Replace the Nearest Relative (Proposal), Opportunities to Challenge Detention (More Frequent), Organisational Competence Framework (OCF), Patient and Carer Race Equality Framework (PCREF), Patient Autonomy, Patient Preferences, Patients in Criminal Justice System (CJS), Patients Treated as Rounded Individuals, Patterns of Compulsory Hospitalisation, Paul Farmer (Mind), Person as an Individual, Personal Preferences, Police Custody, Professor Sir Simon Wessely: President of Royal College of Psychiatrists, Professor Wendy Burn: President of Royal College of Psychiatrists, Proportion of Re-Detentions Under Section 136 Within 90 Days of Previous Section 136 Detention, Psychiatric Hospitals, Recommendations in Final Report of Independent Review of the Mental Health Act 1983, Reducing Compulsory Psychiatric Admissions, Reducing Mental Health-Related Hospital Admissions, Reducing the Use of Police Cells, Reduction in Use of Compulsory Treatment Orders, Requirement of Doctors to Record When and Why Patient Requests Ignored, Respect for Autonomy, Restraint and Restrictions, Restriction, Right to Carer Input, Right to Choose a Nominated Person to Control of Patient's Care if Sectioned, Rights of Patients to Challenge Their Treatment (Legal Extensions), Rising Rates of Compulsory Detentions in Psychiatric Hospitals, Safe and Compassionate Care, SDM: Shared Decision Making, Second Opinion Appointed Doctor (SOAD), Second Opinion Appointed Doctors, Section 117 Aftercare, Sectioning under the Mental Health Act, Service User Experience, Service User Experience in Adult Mental Health, Service User Experience in Adult Mental Health Services, Shared Decision-Making, Statement of Wishes and Preferences, Statutory Care and Treatment Plan (CTP), Suicide and Safety in Mental Health, Themes from the Mental Health Act Survey: Independent Mental Health Act Review (Centre for Mental Health), Therapeutic Benefit, Therapeutic Benefit: Patients Supported to Recover, Thinking Ahead - Advance Care Planning, Trisha Bain: Chief Quality Officer at London Ambulance Service, UK National Preventive Mechanism (UKNPM), United Nation Convention on the Rights of Persons with Disabilities (UNCRPD), Use of Ambulances (Section 136 Conveyances), Use of Police Custody as a Place of Safety for People with Mental Health Needs, User Experience, Workforce Race Equality Standard (WRES) | Leave a comment

Recent Assessments of Health and Social Care Integration in England: the Problems and the Promise (House of Commons Library / SCIE)

Posted on March 6, 2017 by Dementia and Elderly Care News

Summary The following House of Commons Library briefing investigates the challenges involved in the integration of health and social care. Recent Government policies to promote more integrated care are described, including Health and Wellbeing Boards, local strategic planning forums and … Continue reading →

Health and Social Care Integration: a Tale of Over-Optimism? (NAO / BBC News)

Posted on February 19, 2017 by Dementia and Elderly Care News

Summary A recent National Audit Office (NAO) report warns that progress towards the integration of health and social care has been slower and less successful than expected. It has not yet delivered the efficiencies and savings that the Department of … Continue reading →

More Transparency Enforced in Care Homes Sector (BBC News / CQC)

Posted on November 3, 2016 by Dementia and Elderly Care News

Summary The Care Quality Commission (CQC) has ruled that care homes will have to reveal how many patients have been evicted against their wishes, and how many relatives of elderly patients have been banned from visiting loved ones. Full Text … Continue reading →

Posted in BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Adult Social Care, Adult Social Care Funding, Adult Social Care in England, Adult Social Care Services, Ageing Population, Andrea Sutcliffe: Chief Inspector of Adult Social Care, BBC Cost of Care Project, BBC Health News, BBC's State of Care Theme, BBC’s Victoria Derbyshire Programme, Care Home Culture, Care Home Eviction Statistics, Care Home Inspections, Care Home Market, Care Home Regulation, Care Home Residents, Care Home Sector, Care Home Staff, Care Homes, Care Homes: Bans on Relatives Who Complain, Care of Vulnerable Adults, Care of Vulnerable People, Care Quality Commission (CQC), Care Quality Commission Guidance (CQC), Challenging Behaviour, Complaints Handling, Complaints Support Services, Complaints System in Health and Social Care, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Patient Eviction Statistics (Care Homes), Regulators, Relatives Who Complain, Reluctance to Raise Concerns About Care, Service User Experience, Transparency, Transparency and Accountability, User Complaints, User Experience, Valuing Complaints, Victoria Derbyshire Programme, Victoria Derbyshire Programme (BBC Two), Visiting Rights in Care Homes | Leave a comment

Variable Standards of Hospital Dementia Care in England (BBC News / Alzheimer’s Society)

Posted on January 18, 2016 by Dementia and Elderly Care News

Summary The Alzheimer’s Society may have found further evidence of poor and variable care in a review of acute hospital care for dementia patients. Their report is based on Freedom of Information (FOI) requests, to which not all Trusts were … Continue reading →

Posted in Acute Hospitals, Alzheimer's Society, BBC News, Commissioning, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Patient Care Pathway, Quick Insights, Standards, Statistics, UK, Universal Interest | Tagged Acute Care, Acute Care For Patients With Dementia (CHKS Analyses), Acute Hospital Care, Acute Hospitals, Adult Inpatients Who Need Help with Eating, Adult Inpatients Who Need Help with Eating: Patients Who Do Not Receive Enough Help from Staff with Eating Meals, Alzheimer's Society’s Fix Dementia Care Campaign, Alzheimer’s Society's Call for All Hospitals to Publish Annual Dementia Statements, Annual Dementia Statements (Recommendation), Antipsychotics in Elderly People with Dementia, Antipsychotics Limitation in Dementia, Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Carer Friendly Hospitals, CHKS, CHKS Ltd, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Creating Dementia Friendly Hospitals, Dangerous and Inadequate Care in Hospitals in England, Dehydration, Delayed Transfers of Care, Delayed Transfers of Care (DTOC), Dementia and Falls, Dementia Awareness Training, Dementia Care in Acute District General Hospitals, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Friendly Hospital Charter (DAA), Dementia-Friendly Hospitals, Dementia-Friendly Wards, Dignity and Respect, Dignity and Wellbeing, Dignity Factors, Dignity on the Ward, Discharge Coordination, Elderly Malnutrition, Emergency Readmissions Within 30 Days (For People With Dementia), End-User Experience, Excess Costs for Acute Care From Patients With Dementia, Excess Costs of Acute Care For Patients With Dementia, Excessive Force, Falls in Hospitals, Falls in Older People, Falls Prevention, Fix Dementia Care Campaign, Fix Dementia Care: Hospitals, Fix Dementia Care: Hospitals (Alzheimer’s Society), FOI: Freedom of information, Freedom of Information, Health Education England’s (HEE’s) Dementia Awareness Training Programme, Help With Eating, Hip Fractures After Falls in Hospital, Hospital Care for People with Dementia, Hospital Episode Statistics (HES), Impact of Dementia on Length of Stay, Improving Patient Safety, Inappropriate Care, Inpatient Falls, Inpatient Survey, Jeremy Hughes (Alzheimer’s Society Chief Executive), Length of Stay, Length of Stay (LoS), National Audit of Dementia Care in Hospitals, Not Being Treated With Dignity and Respect During Hospital Stays, Nurse Staffing Levels, Nutrition and Hydration, Overnight Discharge, Patient Experience, Patient Experience Research, Patient Safety, Patient Safety in the NHS, Patients Not Receiving Help When Needed During Hospital Stays, Patients Treated With Excessive Force, Patients Who Do Not Receive Enough Help from Staff with Eating, Personalised Dementia Care, Physical Restraint, Poor or Inconsistent Standards of Dignity and Help With Eating During Hospital Stays, Poor Patient Experience, Prevalence of Inconsistent and Poor Standards of Dignity and Help With Eating, Readmissions, Reducing Inappropriate Use of Antipsychotics in Dementia, Reducing Re-Admissions NHS Hospitals, Relative Risks in Older Hospital Patient Population, Repercussions From the Francis Inquiry Report, Service User Experience, Staff and Board Training, Support With Eating in Hospitals, Supporting Patients With Dementia, This is Me: Person-Centred Care, Transparency and Accountability, Transparency and Accountability in Governance, Unacceptable Variations, Unwarranted Variations, User Experience, Variations in Care, Variations in Hospital Care for People With Dementia, Variations in Quality of Care | 1 Comment

Older People Reluctant to Complain About Poor Health and Care Services (BBC News / PHSO / Healthwatch)

Posted on January 2, 2016 by Dementia and Elderly Care News

Summary The Parliamentary and Health Service Ombudsman (PHSO) has noted that it receives disproportionately few complaints from older people than expected i.e. relative to elderly people’s higher usage of NHS and social care services. The PHSO’s latest report indicates that … Continue reading →

Posted in Acute Hospitals, Age UK, BBC News, Commissioning, Community Care, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest | Tagged Avoidable Harm, BBC Health News, Caroline Abrahams: Director of Age UK, Complainant and Non-Complainant Survey (PHSO), Complainant Survey, Complaints Handling, Culture Change, Customer Contact & Complaints, Dame Julie Mellor: Parliamentary and Health Ombudsman Service, Effective Complaints Handling, End-User Experience, Every Complaint Matters, Experiences, Fear of Raising Concerns About Care, Feeling In the Wrong When Complaining, Formal Complaints, Formal Complaints Process, Governance, Healthwatch, Healthwatch England, Independent Age, Leadership, Leadership and Culture, Learning Culture, Learning From Mistakes, LGO: Local Government Ombudsman, Local Government Ombudsman, My Expectations For Raising Concerns And Complaints (PHSO / LGO / Healthwatch England), Negative Experiences of Care, NHS Complaints Advocacy, NHS Complaints Process, NHS Constitution, NHS Culture, NHS Governance and Accountability, NHS Governance of Complaints Handling, NHS Hospital Complaints, Non-Complainants Survey, Non-Complainants Survey (Independent Age), Offered Support (To Complain), Openness and Transparency, Parliamentary and Health Service Ombudsman, Parliamentary and Health Service Ombudsman (PHSO), Patient Experience, Patients Support Networks, Principles of Good Complaint Handling, Public Services Complaints, Putting Patients First, Putting Things Right, Quality Improvement, Raising Concerns, Raising Concerns Policy, Raising Standards, Reducing Complexity, Reluctance to Raise Concerns About Care, Remedying Individual Injustice and Improving the Experience of Others, Repercussions From the Francis Inquiry Report, Service User Experience, Speaking Up: Resolving NHS Complaints and Preventing Problems Recurring, Suffering in Silence, Support Networks, Transparency, Transparency and Accountability, Transparent Learning Culture, User Complaints, User Experience, Valuing Complaints | 1 Comment

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