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Recent Posts
- Dementia-Friendly Communities Provision, Viewed as a Social Determinant of Health (JGCR / NHS England / WHO)
- International Perspectives on the Possible Impact of the COVID-19 Pandemic and Lockdown on Abuse of the Elderly (JGCR / American Journal of Geriatric Psychiatry / JAGS)
- Updates Relating to the Lancet Commission on Dementia Prevention, Intervention, and Care (Lancet / Alzheimer’s Research and Therapy / Alzheimer’s and Dementia)
- A Brief Review of How the COVID-19 Pandemic Relates to Elderly Care and Research (JGCR)
- Some Speculated / Potential Benefits of COVID-19 (JGCR / BBC Radio 4’s Rethink / BGS)
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Tag Archives: Service User Experience
Towards Safer Culture and Safer Systems: Launch of the NHS Patient Safety Strategy (NHS England / NHS Improvement)
Summary The NHS Patient Safety Strategy explains how the NHS aims to improve patient safety continuously, across the board. The main section headings in this strategy document comprise: Summary Insight Involvement. Improvement. Introduction Our vision for patient safety. Foundations for … Continue reading
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, National, NHS, NHS England, NHS Improvement, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Academy of Medical Royal Colleges: Patient Safety Syllabus, Acute Data Alignment Programme (ADAPt), Adoption and Spread: Priorities, Ageing Population, Aidan Fowler: National Director of Patient Safety (NHS England), Antimicrobial Resistance (AMR), Antimicrobial Resistance and Healthcare Associated Infections (ARHAI), Antimicrobial Resistance: Patient Safety, Artificial Intelligence and Machine Learning From NHS Records, Ask Listen Do, Care and Treatment Reviews (CTRs), Care Education and Treatment Reviews (CETRs), Caring to Change (King’s Fund), Central Alerting System (CAS), Civility Plus Kindness and Respect, Clinical Negligence and Litigation, Clinical Negligence Scheme for Trusts (CNST), Clinical Quality Improvement, Community Empowerment, Community Engagement, Community Involvement, Compassionate Leadership, Compassionate Leadership: Cultural Elements, Continuous Improvement, Continuous Learning and Improvement, Continuous Learning Culture, Cyber Security Programme, Defensive Culture, Defensive Culture: Deny Delay Defend and Deceive, Defensive Leadership, Digital Minor Illness Referral Service, Digital Systems Supporting Patient Safety Learning, Diversity, Diversity and Inclusion, Donna Forsyth: Head of Patient Safety Investigation, Dr Frances Healey: Deputy Director of Patient Safety (Insight), Dr Helen Smith: National Clinical Director of Mental Health Safety Improvement Programme (MHSIP), Dr Sonya Wallbank: National Clinical Advisor to Culture Leadership and Engagement Project, Dr Suzette Woodward: Former Director of the Sign Up to Safety Campaign, Each Baby Counts, Early Notification of Incidents, Education and Training, Empowerment, Engagement, Evidence-Based Quality Improvement, Extensivists, Faculty of Learning, Falls Collaborative Programme, General Practice Development Programme, Getting It Right First Time (GIRFT), Good Governance, GP IT Futures Digital Care Services Framework, Health and Social Care Reform, Healthcare Associated Infections: Patient Safety, Healthcare Quality Improvement, Healthcare Safety Investigation Branch (HSIB), Holistic Quality Improvement, Honesty and Transparency, Hugh McCaughey: National Director of Improvement, Implementation Space: Work As Imagined Versus Work As Done, Improving Safety Measurement Across Whole System, Inclusion and Diversity, Inclusive and Compassionate Leadership, Independent Sector, Information Exchange, Information Sharing, Innovation and Improvement, Insight: Using Intelligence From Multiple Sources of Patient Safety Information, Involvement in the Independent Sector, Involvement: Involvement of Patients Staff and Partners to Improve Patient Safety, Joan Russell: Head of Patient Safety Policy and Partnerships, Just Culture Guide, Kaizen, Kate Cheema: Head of Patient Safety Measurement Unit, Lauren Mosley: Head of Patient Safety Implementation, Leadership and Teamwork, Learning Culture, Learning Disabilities Mortality Review Programme (LeDeR), Learning Disabilities: Patient Safety, Learning From Clinical Negligence Claims, Learning from Deaths, LeDeR: Learning Disabilities Mortality Review, Lucie Musset: National Reporting and Learning System (NRLS), Machine Learning, Management Standards: Managerial Support, Managerial Disrespect, Managerial Incivility, Managerial Unkindness, Maternity and Neonatal Safety Improvement Programme, Maternity and Neonatal Safety Improvement Programme (MNSIP: Formerly the Maternity and Neonatal Health Safety Collaborative, Medical Examiner System, Medicines Safety Improvement Programme (MSIP), Mental Health Safety Improvement Programme, MHSIP: Mental Health Safety Improvement Programme, MNSIP Drivers, Mothers and Babies: Reducing Risk Through Audits and Confidential Enquiries (MBRRACE), National Clinical Improvement Programme (NCIP), National Medical Examiner System, National Paediatric Early Warning System (PEWS), National Patient Safety Alerting Committee (NaPSAC), National Patient Safety Alerts, National Patient Safety Alerts Committee, National Patient Safety Improvement Programme, National Reporting and Learning System (NRLS), Negligence and Litigation, New Ways of Working, NHS Culture, NHS Culture Change, NHS Digital’s Cyber Security Programme, NHS Improvement Patient Safety Alerts, NHS Patient Safety Strategy, NHS Patient Safety Strategy Consultation, NHS Patient Safety Strategy: Equality Impact Assessment, NHS Resolution, Online Repositories of Quality Improvement (QI), Openness and Honesty When Things Go Wrong, Overbearing NHS Managerial Style, Paediatric Early Warning System (PEWS), Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Involvement in Quality Improvement, Patient Safety, Patient Safety and Learning Disabilities, Patient Safety Culture, Patient Safety Education and Training: Patients Carers Families and Lay People, Patient Safety in Primary Care, Patient Safety Incident Reporting, Patient Safety Incident Response Framework, Patient Safety Incident Response Framework (PSIRF), Patient Safety Incidents, Patient Safety Incidents in England, Patient Safety Learning (Digital Systems), Patient Safety Measurement Unit, Patient Safety Partners (PSPs), Patient Safety Specialist Networks, Patient Safety Specialist Role, Patient Safety Specialists, Patient Safety Syllabus, Patient Safety Systems, Patient Safety Translational Research Centres (PSTRCs), Patients as Partners in Safety, Patients Carers Families and Lay People: Patient Safety Education and Training, Pharmacist-Led Information Technology Intervention (PINCER), Pride and Positivity in Workplace (Compelling Vision), Private Healthcare Information Network (Phin), Professor Wendy Reid: Executive Director of Education and Quality at Health Education England (HEE), Professor Wendy Reid: National Medical Director at Health Education England (HEE), PSIRF: Patient Safety Incident Response Framework, Psychological Safety for Staff: Supportive Compassionate and Inclusive Environments, QI Adoption and Spread Approach, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Roles of Patient Safety Partners (PSPs), Rudeness (Managerial), Safety I and Safety II, Safety II, Safety II Principles, Safety Improvements for Elderly Patients, Saving Babies Lives Care Bundle (SBLCB), Scan4Safety, Serious Incident Framework, Service Improvement in Healthcare, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, Sign Up to Safety Pledge: Honesty, STOMP and STAMP, Stop the Pressure Programme (STPP), Stopping Over Medication of People with Learning Disabilities (STOMP), Strategic Executive Information System (StEIS), Supporting Treatment and Appropriate Medication in Paediatrics (STAMP), Surgical Specialties Litigation Data Pack, Transparent Learning Culture, Trust Blame and the Culture of Defensiveness, User Experience, User Involvement, Wayne Robson: Head of Patient Safety Cross-System Development, Work As Imagined Versus Work As Done, World As Imagined Versus World As Done
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More Transparency Enforced in Care Homes Sector (BBC News / CQC)
Summary The Care Quality Commission (CQC) has ruled that care homes will have to reveal how many patients have been evicted against their wishes, and how many relatives of elderly patients have been banned from visiting loved ones. Full Text … Continue reading
Posted in BBC News, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Adult Social Care, Adult Social Care Funding, Adult Social Care in England, Adult Social Care Services, Ageing Population, Andrea Sutcliffe: Chief Inspector of Adult Social Care, BBC Cost of Care Project, BBC Health News, BBC's State of Care Theme, BBC’s Victoria Derbyshire Programme, Care Home Culture, Care Home Eviction Statistics, Care Home Inspections, Care Home Market, Care Home Regulation, Care Home Residents, Care Home Sector, Care Home Staff, Care Homes, Care Homes: Bans on Relatives Who Complain, Care of Vulnerable Adults, Care of Vulnerable People, Care Quality Commission (CQC), Care Quality Commission Guidance (CQC), Challenging Behaviour, Complaints Handling, Complaints Support Services, Complaints System in Health and Social Care, Effective Complaints Handling, End-User Experience, Experiences, Fear of Raising Concerns About Care, Patient Eviction Statistics (Care Homes), Regulators, Relatives Who Complain, Reluctance to Raise Concerns About Care, Service User Experience, Transparency, Transparency and Accountability, User Complaints, User Experience, Valuing Complaints, Victoria Derbyshire Programme, Victoria Derbyshire Programme (BBC Two), Visiting Rights in Care Homes
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Variable Standards of Hospital Dementia Care in England (BBC News / Alzheimer’s Society)
Summary The Alzheimer’s Society may have found further evidence of poor and variable care in a review of acute hospital care for dementia patients. Their report is based on Freedom of Information (FOI) requests, to which not all Trusts were … Continue reading
Posted in Acute Hospitals, Alzheimer's Society, BBC News, Commissioning, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, Mental Health, Models of Dementia Care, National, NHS, Patient Care Pathway, Quick Insights, Standards, Statistics, UK, Universal Interest
Tagged Acute Care, Acute Care For Patients With Dementia (CHKS Analyses), Acute Hospital Care, Acute Hospitals, Adult Inpatients Who Need Help with Eating, Adult Inpatients Who Need Help with Eating: Patients Who Do Not Receive Enough Help from Staff with Eating Meals, Alzheimer's Society’s Fix Dementia Care Campaign, Alzheimer’s Society's Call for All Hospitals to Publish Annual Dementia Statements, Annual Dementia Statements (Recommendation), Antipsychotics in Elderly People with Dementia, Antipsychotics Limitation in Dementia, Avoidable Harm, BBC Health News, Care Quality Commission (CQC), Carer Friendly Hospitals, CHKS, CHKS Ltd, Compliance With Core Standards, Consequences of the Francis Inquiry Report, Creating Dementia Friendly Hospitals, Dangerous and Inadequate Care in Hospitals in England, Dehydration, Delayed Transfers of Care, Delayed Transfers of Care (DTOC), Dementia and Falls, Dementia Awareness Training, Dementia Care in Acute District General Hospitals, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Friendly Hospital Charter (DAA), Dementia-Friendly Hospitals, Dementia-Friendly Wards, Dignity and Respect, Dignity and Wellbeing, Dignity Factors, Dignity on the Ward, Discharge Coordination, Elderly Malnutrition, Emergency Readmissions Within 30 Days (For People With Dementia), End-User Experience, Excess Costs for Acute Care From Patients With Dementia, Excess Costs of Acute Care For Patients With Dementia, Excessive Force, Falls in Hospitals, Falls in Older People, Falls Prevention, Fix Dementia Care Campaign, Fix Dementia Care: Hospitals, Fix Dementia Care: Hospitals (Alzheimer’s Society), FOI: Freedom of information, Freedom of Information, Health Education England’s (HEE’s) Dementia Awareness Training Programme, Help With Eating, Hip Fractures After Falls in Hospital, Hospital Care for People with Dementia, Hospital Episode Statistics (HES), Impact of Dementia on Length of Stay, Improving Patient Safety, Inappropriate Care, Inpatient Falls, Inpatient Survey, Jeremy Hughes (Alzheimer’s Society Chief Executive), Length of Stay, Length of Stay (LoS), National Audit of Dementia Care in Hospitals, Not Being Treated With Dignity and Respect During Hospital Stays, Nurse Staffing Levels, Nutrition and Hydration, Overnight Discharge, Patient Experience, Patient Experience Research, Patient Safety, Patient Safety in the NHS, Patients Not Receiving Help When Needed During Hospital Stays, Patients Treated With Excessive Force, Patients Who Do Not Receive Enough Help from Staff with Eating, Personalised Dementia Care, Physical Restraint, Poor or Inconsistent Standards of Dignity and Help With Eating During Hospital Stays, Poor Patient Experience, Prevalence of Inconsistent and Poor Standards of Dignity and Help With Eating, Readmissions, Reducing Inappropriate Use of Antipsychotics in Dementia, Reducing Re-Admissions NHS Hospitals, Relative Risks in Older Hospital Patient Population, Repercussions From the Francis Inquiry Report, Service User Experience, Staff and Board Training, Support With Eating in Hospitals, Supporting Patients With Dementia, This is Me: Person-Centred Care, Transparency and Accountability, Transparency and Accountability in Governance, Unacceptable Variations, Unwarranted Variations, User Experience, Variations in Care, Variations in Hospital Care for People With Dementia, Variations in Quality of Care
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Exploring Applications of the Appreciative Inquiry Methodology (JCN / Open Nursing Journal / BMC Nursing / Dementia)
Summary Appreciative Inquiry (AI) is a qualitative research methodology which has roots in action research, organisational learning and organisational culture change. Articles have been published recently which incorporate appreciative inquiry in their approach to various healthcare topics of interest. Exploring … Continue reading
Posted in Acute Hospitals, For Carers (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Management of Condition, Models of Dementia Care, Non-Pharmacological Treatments, Person-Centred Care, Personalisation, Quick Insights, Standards, UK, Universal Interest
Tagged Ablett Unit: Glan Clywd Hospital, Acute Care, Acute Hospital Care, Appreciative Action and Reflection, Appreciative Inquiry (AI), Betsi Cadwaladr University Health Board, BMC Nursing, Bournemouth, Bournemouth University, Care and Compassion, Care to Talk (Appreciative Inquiry Model), Care Triad: Patient-Staff-Family/Carer, Carer Experience, Compassion, Compassionate Care, Dementia Care in Acute Settings, Dementia Care in Hospitals, Dementia Care Thematic Analysis, Dementia Experiences, Dementia in the Acute Hospital, Department of Nursing: University of Malta, Department of Pathology: University of Malta, Dignity, Dignity and Respect, Dignity and Wellbeing, Dignity in Dementia, Dorset, Employee Experience, End-User Experience, Experiences, Faculty of Health Sciences: University of Malta, Faculty of Medicine and Surgery: University of Malta, Faculty of Social Sciences: University of Stirling, Glan Clywd Hospital: Betsi Cadwaladr University Health Board, Hermeneutic Approaches, Hermeneutics, Holistic Quality Improvement, Hong Kong, Hong Kong Polytechnic University, Improving Patient Experience, Journal of Clinical Nursing, Learning to Speak Up, Malta, Meaningful Activity, Meaningful Activity and Occupation, Meaningful Relationships, Nursing Homes, Older Persons Mental Health Services: Betsi Cadwaladr University Health Board, Open Nursing Journal, Participatory and Appreciative Action, Participatory Appreciative Action Reflection (PAAR), Patient Advocacy, Patient Advocates, Patient Experience, Patient-Staff-Family Carer Triad, Positive Care Experiences, Qualitative Research, Quality Improvement, Quality Improvement Approaches, Reflective Practice, Salford Institute for Dementia (University of Salford), School of Health and Medical Sciences: Örebro University Örebro University (Sweden), School of Health and Social Care: Bournemouth University, School of Nursing: Hong Kong Polytechnic University, Service User Experience, Taith Ltd, Triadic Relationship of Care, University of Malta, University of Salford
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