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Tag Archives: Sir Robert Francis QC
BBC’s State of the NHS: Keep Calm and Carry-On (BBC News)
Summary Continuing in the vein of the broad theme of BMJ’s mini-series on the NHS in 2017, BBC News is currently running a short season of news pieces on the State of the NHS (and social care). Concentrating the Mind … Continue reading →
Posted in Acute Hospitals, BBC News, Commissioning, Community Care, Delirium, Department of Health, For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Mental Health, National, NHS, NHS England, Northern Ireland, Person-Centred Care, Quick Insights, Scotland, Standards, Statistics, UK, Universal Interest, Wales
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Tagged A&E Four-Hour Wait Standard, Ageing Population, Assaults, Barking Havering and Redbridge University Hospitals NHS Trust, BBC Health News, BBC News: Today (Radio 4), BBC Panorama, BBC Politics News, BBC Radio 4's Today Programme, BBC's NHS Week (2017), BBC's World At One Programme, Beacon Medical Group (Plymouth), Bed Availability and Occupancy, Bed Availability and Occupancy: NHS Statistical Trends, Bed Shortages, Better Care Fund (BCF), Bristol Royal Infirmary, Care Closer to Home, Care Home Admission Delay, Care of Older People, Chris Hopson: Chief Executive of NHS Providers, Councillor Izzi Seccombe: Local Government Association (LGA), David McNulty: Surrey County Council, David Williams: Chief Officer for Glasgow City Health and Social Care Partnership, Delayed Discharges, Delayed Transfers of Care, Demand and Capacity, Demand for A&E, Economic Sustainability, Fewer Older People Receiving Help with Social Care, Financial Sustainability in the NHS, Former Health Secretary Jeremy Hunt, Funding Deficits, Funding for Front-Line Healthcare Versus Social Care, Germany, Germany's Healthcare System, Gesundes Kinzigtal, Gesundes Kinzigtal Model, Glasgow City Council, Health and Care of Older People, Health and Social Care in the Community, Health and Social Care Integration, Health Demand, Historic Increases in NHS Funding Slowing (Relatively), Hospital Discharge Delays, Humanitarian Crisis in NHS Hospitals and Ambulance Services (Allegation), Hywel Dda University Health Board, Increases in NHS Spending Slowed (Relatively), International Comparisons, Ipsos Mori, Ipsos MORI Issues Index (January 2017), Izzi Seccombe: Warwickshire County Council Leader, Local Government Association: LGA, London Borough of Newham, London Borough of Sutton, Long Waiting Times, Low Morale, Milton Keynes University Hospital NHS Foundation Trust, More Spent on Front-Line Healthcare Than Social Care, Moving Healthcare Closer to Home, Multidisciplinary Teams, Multidisciplinary Teamwork, National Living Wage in Social Care Sector, NHS Assaults, NHS Greater Glasgow and Clyde, NHS Health Check Series: BBC News (2017), NHS in 2017: Service Under Pressure, NHS Protect, NHS Protect: Formerly NHS Counter Fraud Services, NHS Sustainability, Niall Dickson: NHS Confederation, Operations Cancelled Due to Bed Shortages, Panorama (BBC TV), Patient Handover Delays, Patient Safety, Physical Assaults on NHS Staff, Primary Care Home Model, Primary Care Homes, Professor Keith Willett: NHS England, Proportion of Public Spending on Health, Provider Sustainability, Public Perceptions of the NHS and Social Care Tracker (Ipsos MORI), Quality and Sustainability, RCEM’s Steps to Rebuilding Emergency Medicine, Reverse-Acting Hawthorne Effect (Speculative Construct), Robert Bosch Foundation, Routine Operations (Cancellations), Royal Blackburn Hospital, Royal College of Emergency Medicine (RCEM), Rt Hon Jeremy Hunt MP: Former Secretary of State for Health, Sir Robert Francis QC, Social Care Funding 2017: Reality Checks (BBC News), Staffing Levels, State of the NHS (BBC News), Steps to Rebuilding Emergency Medicine (RCEM), Sustainability, Sustainability and Transformation Plans (STPs), Sustainable Funding, Thinking Like a Patient and Acting Like a Taxpayer, Today, Urgent and Emergency Services: 2016-7 Winter From Hell (Allegation), Waiting Times, Wakefield Vanguard Care Homes Scheme, Winter From Hell: 2016-7 (Allegation), Winter Pressures, Wirral University Teaching Hospital NHS Foundation Trust, Wrightington Wigan and Leigh NHS Foundation Trust
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Strikes Over Junior Doctors’ Dispute: Failing Patients’ Interests? (BBC News / Telegraph / NHS England)
Summary Dame Sally Davies has suggested that industrial action by the British Medical Association (BMA) would not be in patients’ interest, and requested that coming strikes by junior doctors should be suspended to permit talks resume without duress. Last week, … Continue reading →
Posted in Acute Hospitals, BBC News, For Doctors (mostly), In the News, National, NHS, NHS England, Quick Insights, Standards, UK, Universal Interest
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Tagged 7 Day Services, 72 Hour Limit on Maximum Working Week, Academy of Medical Royal Colleges, ACAS: Advisory Conciliation and Arbitration Service (UK), Acute Care, Acute Hospital Care, Ageing Population, All-Out Strike, Andrew Foster: Wrightington, Anne Rainsberry: NHS England Director Overseeing Preparations Over Junior Doctors' Dispute Chaos, BBC Newsnight Poll on Junior Doctors' Strike, Ben Gummer: Health Minister, BMA Shambolic Mishandling and Calculated Misinformation (Hunt Allegation), BMA Totally Irresponsible (Hunt Allegation), Brendan Barber: Chair of Acas, Brexit Marginalises Junior Doctors Dispute (Speculation), British Social Attitudes Survey, Calculated Delay and Obstruction, Care in General Hospitals, Change Fatigue (Reforms), Chicanery, Chief Medical Officer: Professor Dame Sally Davies, Chris Hopson: Chief Executive of NHS Providers, Christina McAnea (Unison), Clare Panniker: Basildon and Thurrock University Hospitals NHS Foundation Trust, Collective Self-Interest (Ahead of Patients), Concerns About Career Progression, Concerns About Weekend Pay, Conflation of Political Protest Generalised Dissatisfaction and Industrial Action, Culture Change in the NHS, Cycle of Discontent, Cycle of Discontent: BMA Perhaps Unable to Compromise (Under Pressure From Members), Damage to Patient Trust, Damage to Popular Trust in the NHS, Daniel Mortimer: NHS Employers, Danny Mortimer: Chief Executive of NHS Employers, David Cameron, David Sloman: Royal Free London NHS Foundation Trust, Day-of-the-Week Effect, Dissatisfaction Over Pay, Doctors Feeling Undervalued and Overworked, Dr Ellen McCourt: Chair of JDC (BMA Junior Doctors Committee), Dr Johann Malawana: Former Chair of BMA Junior Doctors Committee, Dr Mark Porter, Dr Mark Porter: Chair of Council at British Medical Association, Erosion of Terms and Conditions of NHS Workforce (Union Perspective), Gaming Public Opinion, General Medical Council (GMC), Government Cannot Be Held To Ransom, Heather Tierney-Moore: Lancashire Care NHS Foundation Trust, Heidi Alexander: Former Labour Shadow Health Secretary, Improving Patient Safety, Inability to Back-Down Pragmatically (Pathological Inflexibility), Ipsos MORI Poll on Junior Doctors' Strike, James Scott: Royal United Hospitals Bath NHS Foundation Trust, JDC Executive, Jeremy Taylor (Chief Executive of National Voices), Joe Harrison: Milton Keynes NHS Foundation Trust, John Adler: University Hospitals of Leicester NHS Trust, Junior Doctors A&E Walkout: Reckless "Win At All Costs" Mentality, Junior Doctors Committee (JDC) of British Medical Association (BMA), Junior Doctors' All-Out Strike (Tuesday 26 and Wednesday 27 April 2016), Junior Doctors' Dispute: First Draft of History, Junior Doctors' Dispute: Timeline of the Dispute, Junior Doctors' Strike Risks Patient Safety (Jeremy Hunt), Junior Doctors: Contract Dispute of 2015, Junior Doctors’ Experiences, Junior Doctors’ High Levels of Discontent (Review), Junior Doctors’ Morale Wellbeing and Quality of Life, Just Health: NHS Staff Campaign Group, Katherine Murphy, Katherine Murphy: Chief Executive of the Patients Association, Lose - Lose Stand-Off: Impasse Over Junior Doctors' Dispute, Low Morale, Matthew Kershaw: East Kent Hospitals University NHS Foundation Trust, Medical Director of NHS England: Professor Sir Bruce Keogh, Miles Scott: St George’s University Hospitals NHS Trust, Misinformation: Conflation and Skewed Interpretations Behind Junior Doctors' Dispute, Monday to Friday Culture, Mortality, Mortality Associated With After Hours and Weekend Admissions, Mortality at the Weekend, Mythology of the Times, NatCen Social Research (NatCen), NHS Reform, NHS Reform in England, NHS Services Seven Days a Week, No Harm Culture, Opportunistic Conflation of Political Protest Generalised Dissatisfaction and BMA's Industrial Action, Orchestrated Intransigence, Patient Safety, Patient Safety Improvement, Patient Safety in the NHS, Payment Reform, Peer Pressure, Peer Pressure: Barrier to Objective Judgement, Perceived Erosion of Terms and Conditions for NHS Employees (Union Viewpoint), Perverse Incentives, Peter Homa: Nottingham University Hospitals NHS Trust, Peter Miller: Leicestershire Partnership NHS Trust, Political Myopia, Professional Responsibilities, Professional Standards, Professor Dame Sally Davies, Professor Dame Sue Bailey: Chair of Academy of Medical Royal Colleges, Professor Don Berwick, Public Dissatisfaction With the NHS, Quality of Care at Weekend, Reform, Resistance to Change, Rob Webster: NHS Confederation, Robert Woolley: University Hospitals Bristol NHS Foundation Trust, Safeguards on Excessive Working Hours, Sandwell and West Birmingham Hospitals NHS Trust, Sandwell Hospital, Saturday Premium Pay, Save Our NHS: We Had To Destroy the Village In Order To Save It (Classic Vietnam War Paraphrase), Seven-Day Hospital Services, Seven-Day Working, Sheena Cumiskey: Cheshire and Wirral Partnership NHS Foundation Trust, Simon Stevens: Chief Executive of NHS England, Sir Andrew Cash: Sheffield Teaching Hospitals NHS Foundation Trust, Sir David Dalton: Chief Executive of Salford Royal NHS Foundation Trust, Sir David Dalton: Salford Royal NHS Foundation Trust, Sir Leonard Fenwick: The Newcastle Upon Tyne NHS Foundation Trust, Sir Robert Francis QC, Sonia Swart: Northampton General Hospital NHS Trust, Stephen Dunn: West Suffolk NHS Foundation Trust, Strike Over a Saturday Premium Pay (Self-Interest), Susan Acott: Dartford and Gravesham NHS Foundation Trust, Sustainability, Sustainable Funding, Sustainable Health and Care Services, System Re-Design, Thinking Like a Patient and Acting Like a Taxpayer, Unspoken Political Context: Weaponising the NHS (Speculative Construct), Urgent and Emergency Care, Variations in Quality of Care, Vested Interests, Weekend Effect, Weekend Hospitalisation and Additional Risk of Death, Weekend Mortality for Emergency Admissions, Weekend Working, Wigan and Leigh NHS Foundation Trust, Workforce Challenges in Emergency Medicine, Workforce Issues (Feeling Undervalued)
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Government Consultation on Francis Freedom to Speak Up Report (Department of Health)
Summary The Government has launched a public consultation to assess recommendations from the Francis Freedom to Speak Up review, to support NHS staff in speaking up about poor care and patient safety. This open consultation allows staff, patients and the … Continue reading →
Posted in Acute Hospitals, Community Care, Department of Health, End of Life Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, NHS, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
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Tagged Accountability, Adversarial and Defensive Culture, Avoidable Harm, Behaviours to Enable Whistleblowing, Better Handling of Cases, Bureaucracy, Confidentiality Clauses, Continuous Improvement, Coordinated Regulatory Action, CQC Recognition of Well-Led Organisations, Culture Change, Culture Change in Health and Care, Culture Change in the NHS, Culture Change in the NHS: Lessons of Two Francis Inquiries, Culture Free From Bullying, Culture of Raising Concerns, Culture of Reflective Practice, Culture of Safety, Culture of Valuing Staff, Culture of Visible Leadership, Department of Health Consultations Coordinator, Department of Health's Professional Standards Team, Department of Health's Strategy and External Relations Directorate, Duty of Candour (DoC), End-User Experience, Extending Legal Protection, External Review, Fit and Proper Person Test, Fit and Proper Person’s Test, Fit and Proper Persons Requirement for Directors, FPPT: Fit and Proper Person Test, Francis Freedom to Speak Up Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom of Information Act 2000 (FOIA), Freedom to Speak Up Guardian, Freedom to Speak Up Guardians, Freedom to Speak Up Report, Freedom to Speak Up Report: Principle 10: Training, Freedom to Speak Up Report: Principle 11: Support, Freedom to Speak Up Report: Principle 12: Support to Find Alternative Employment in the NHS, Freedom to Speak Up Report: Principle 13: Transparency, Freedom to Speak Up Report: Principle 14: Accountability, Freedom to Speak Up Report: Principle 15: External Review, Freedom to Speak Up Report: Principle 16: Coordinated Regulatory Action, Freedom to Speak Up Report: Principle 17: Recognition of Organisations, Freedom to Speak Up Report: Principle 18: Students and Trainees, Freedom to Speak Up Report: Principle 19: Primary Care, Freedom to Speak Up Report: Principle 1: Culture of Safety, Freedom to Speak Up Report: Principle 20: Legal Protection, Freedom to Speak Up Report: Principle 2: Culture of Raising Concerns, Freedom to Speak Up Report: Principle 3: Culture Free From Bullying, Freedom to Speak Up Report: Principle 4: Culture of Visible Leadership, Freedom to Speak Up Report: Principle 5: Culture of Valuing Staff, Freedom to Speak Up Report: Principle 6: Culture of Reflective Practice, Freedom to Speak Up Report: Principle 7: Raising and Reporting Concerns, Freedom to Speak Up Report: Principle 8: Investigations, Freedom to Speak Up Report: Principle 9: Mediation and Dispute Resolution, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Healthcare Governance Systems, History of Raising Concerns: a Positive Characteristic in Potential Employees, Honesty, Implications of the Francis Inquiry Report, Incident Reporting, Independent National Officer, Independent National Officer (INO), Independent National Whistleblowing Officer, Independent Patient Safety Champion, Independent Staff Concerns Advocate, Inspections and Bureaucracy, Investigations, Leadership for Culture Change, Legal Protection, Lives Ruined by Poor Handling of Staff Raising Concerns, Local Risk Management Systems (LRMS), Maintaining High Professional Standards (MHPS), Measures to Support Good Practice, Mediation and Dispute Resolution, Mid Staffordshire NHS Foundation Trust, NHS Culture, Open and Honest Incident Reporting, Open Culture, Openness, Oversight and Monitoring, Parliamentary and Health Services Ombudsman, Patient Experience, Patient Safety, PIDA: Public Interest Disclosure Act, Professional Regulators and Complaints, Professional Standards, Programme to Identify Whistleblowers Who Have Suffered Detriment, Protected Disclosure, Public Concern at Work, Public Concern at Work (PCaW), Public Interest Disclosure Act 1998 (PIDA), Quality Accounts, Quality Governance, Quality Improvement, Raising and Reporting Concerns, Raising Concerns, Reduction in Bureaucracy, Reflective Practice, Regulation, Repercussions From the Francis Inquiry Report, Reporting Culture, Reporting Culture in the NHS, Rt Hon Jeremy Hunt MP: Former Secretary of State for Health, Secretary of State for Health, Service User Experience, Sir Robert Francis QC, Strengthening Legislation, Structures to Enable Whistleblowing, Students and Trainees, Support to Find Alternative Employment in the NHS, Suspensions and Special Leave, System Regulators: Financial and Quality Regulators of NHS Services, Systems to Support Whistleblowing, Training, Training Bodies, Transparency, Vulnerable Groups, Well-Led (CQC Inspection Question), Well-Led Indicators (CQC), Whistleblowing, Whistleblowing in the NHS
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More on the NHS Culture of Openness: Lessons From Two Francis Inquiries (Department of Health)
Summary The Government has published a report explaining progress in the NHS since the Francis Inquiry report (February 2013) . It supports the full adoption, in principle, of Freedom to Speak Up review recommendations to protect whistleblowers who raise legitimate … Continue reading →
Posted in Acute Hospitals, Commissioning, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Patient Care Pathway, Person-Centred Care, Practical Advice, Quick Insights, Standards, UK, Universal Interest
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Tagged Acute Care, Acute Hospitals, Assessing Risk of Harm (Not Just Past Harm), Avoidable Harm, BBC Health News, Behaviours to Enable Whistleblowing, Berwick Review, Berwick Review of Patient Safety, Better Care for Older Patients With Dementia, Building Capability, Candour, Care Certificate, Cavendish Review, Centrally-Driven Proposals, Challenges of Reconfiguration, Character Assassination of Whistleblowers, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Code of Conduct for Healthcare Support Workers, Commonwealth Fund, Compassion in Practice, Compassionate Care, Configuration of Services, Consequences of the Francis Inquiry Report, Culture Change, Culture Change in the NHS, Culture Change in the NHS: Lessons of Two Francis Inquiries, Culture of Compassionate Care, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Dementia Care in Hospitals, Duty of Candour, EU Council’s Recommendations on Patient Safety and Health Care Associated Infections, Fit and Proper Persons Requirement for Directors, Francis Effect, Francis Inquiry, Francis Inquiry Report, Francis Report, Francis Report: Part of a Linked Set of Reports on Quality, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom to Speak Up Guardians, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Fundamental Standards, General Hospitals, General Medical Council (GMC), Government Response to Francis Inquiry Report, Harassment of Whistleblowers, Hard Truths, Health Education England Commission on Education and Training for Patient Safety, Health Education for Safety, Helene Donnelly OBE: Ambassador for Cultural Change at Staffordshire and Stoke on Trent Partnership NHS Trust, Honesty, Honesty and Transparency, Implications of the Francis Inquiry Report, Incident Reporting, Initiatives and Reviews into Quality of Hospital Care 2012/13, James Titcombe: National Advisor on Patient Safety and Culture & Quality at Care Quality Commission, Jane Cummings: Chief Nursing Officer for England, Keogh Mortality Review, Listening to Patients, Listening to Staff, Local Patient Safety Collaboratives, Medical Schools Council, Mid Staffordshire NHS Foundation Trust, Mid Staffordshire NHS Foundation Trust Inquiry, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, MyNHS Website: Comparing Safety Data, National Patient Safety Alerting System (NPSAS), NHS Culture, NHS England National Patient Safety Alerting System, NHS Leadership Academy’s Executive Fast Track Programme, NHS Litigation Authority, NHS Managerial Self-Interest, NHS Reform, NHS Safe Staffing, NHS Trust Development Authority, NHS Trusts and Foundation Trusts in Special Measures: 18 Months On, Nurse Staffing Levels, Nursing and Midwifery Council (NMC), Nursing Standards, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Outcome Metrics, Overbearing NHS Managerial Style, Patient Safety, Patient Safety Collaboratives Programme, Patient Safety Improvement, Patient-Centred Leadership, Patients First and Foremost, Person-Centred Model of Care for Patients with Dementia, Preventing Poor Care, Professor Don Berwick, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Professor Sir Norman Williams: President of Royal College of Surgeons, Professor Steve Field: Former Chief Inspector of General Practice (CQC), Public Interest Disclosure (Prescribed Persons), Putting Patients First, Quality Improvement, Quality Standards, Quality: Above Money, Raising Concerns, Reactions to the Francis Inquiry Report, Reconfiguration of Emergency Care System, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Reporting Culture, Reporting Culture in the NHS, Review of NHS Complaints System, Safe Staffing, SAFE: Safety Action for England, Safety Action for England Team (SAFE), Safety and Quality Standards, Safety Metrics, Safety Surveillance, Salford Royal NHS Foundation Trust, Serious Incident Framework, Sign Up to Safety Campaign, Sir David Dalton: Chief Executive of Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Speaking Up Charter, Special Measures, Staff Whistleblowing Rights, Staffing, Standards of Care, State of Care 2013/14 (CQC), Structures to Enable Whistleblowing, Surgical Never Events Task Force Reference Group, Systems to Support Whistleblowing, Technology Enhanced Learning, Transparency, Ward Staffing Levels, Whistleblowing, Whistleblowing Helpline, Whistleblowing in the NHS
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Watershed Changes in NHS Culture Since February 2013 (Department of Health)
Summary February 6th 2015 marked the second anniversary of publication of Sir Robert Francis’s Inquiry into Mid Staffordshire NHS Foundation Trust. Full Text Link Reference Francis two years on: What’s changed in the NHS? London: Department of Health, February 9th … Continue reading →
Posted in Acute Hospitals, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, NHS, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
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Tagged Acute Care, Acute Hospitals, Assessing Risk of Harm (Not Just Past Harm), BBC Health News, Berwick Review, Berwick Review of Patient Safety, Better Care for Older Patients With Dementia, Building Capability, Candour, Cavendish Review, Centrally-Driven Proposals, Challenges of Reconfiguration, Clwyd and Hart Review Into Hospital Complaints, Code of Conduct for Healthcare Support Workers, Compassion in Practice, Compassionate Care, Configuration of Services, Consequences of the Francis Inquiry Report, Culture of Compassionate Care, Dementia Care in Acute General Hospitals, Dementia Care in Acute Settings, Dementia Care in General Hospitals, Dementia Care in Hospitals, Francis Effect, Francis Inquiry, Francis Inquiry Report, Francis Report, Francis Report: Part of a Linked Set of Reports on Quality, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Fundamental Standards, General Hospitals, Government Response to Francis Inquiry Report, Hard Truths, Initiatives and Reviews into Quality of Hospital Care 2012/13, Keogh Mortality Review, Listening to Patients, Listening to Staff, Mid Staffordshire NHS Foundation Trust, NHS Culture, NHS Reform, NHS Safe Staffing, Nurse Staffing Levels, Nursing Standards, Openness, Openness and Transparency, Outcome Metrics, Overbearing NHS Managerial Style, Patient Safety Improvement, Patient-Centred Leadership, Patients First and Foremost, Person-Centred Model of Care for Patients with Dementia, Quality Improvement, Quality Standards, Quality: Above Money, Raising Concerns, Reactions to the Francis Inquiry Report, Reconfiguration of Emergency Care System, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Review of NHS Complaints System, Safe Staffing, Safety and Quality Standards, Safety Metrics, Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Staffing, Standards of Care, Transparency, Ward Staffing Levels
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Whistleblowing in the NHS: Light at the End of the Tunnel? (BBC News / NHS England)
Summary The review of NHS reporting culture led by Sir Robert Francis QC, which has been working achieve better protection of NHS whistleblowers who raise concerns, will report later today. The “Freedom and Responsibility to Speak Up” review was expected … Continue reading →
Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, National, NHS, NHS Employers, NHS England, Quick Insights, Standards, UK, Universal Interest
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Tagged ACAS: Advisory Conciliation and Arbitration Service (UK), Accountability, Adversarial and Defensive Culture, Alternative Dispute Resolutions (ADRs), Avoidable Harm, BBC Health News, Behaviours to Enable Whistleblowing, Black and Minority Ethnic (BME), Black and Minority Ethnic (BME) Groups, Blacklisting, Blacklisting and Kangaroo Courts, Character Assassination of Whistleblowers, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Compromise Agreements, Confidentiality Clauses, Continuous Improvement, Coordinated Regulatory Action, CQC Recognition of Well-Led Organisations, Culture Change, Culture Free From Bullying, Culture of Raising Concerns, Culture of Reflective Practice, Culture of Safety, Culture of Valuing Staff, Culture of Visible Leadership, Defensive Leadership, Duty of Candour (DoC), Eight Step Model (Acronym: EVIDENCE) for Raising and Escalating Concerns: Escal8, Employment Rights Act 1996 (ERA), Enterprise and Regulatory Reform Act 2013, Escal8: Model for Raising and Escalating Concerns, EVIDENCE: Mnemonic for Escal8 - Eight Step Model for Raising and Escalating Concerns, Extending Legal Protection, External Review, FPPT: Fit and Proper Person Test, Francis Freedom to Speak Up Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom to Speak Up Guardians, Freedom to Speak Up Report, Freedom to Speak Up Report: Principle 10: Training, Freedom to Speak Up Report: Principle 11: Support, Freedom to Speak Up Report: Principle 12: Support to Find Alternative Employment in the NHS, Freedom to Speak Up Report: Principle 13: Transparency, Freedom to Speak Up Report: Principle 14: Accountability, Freedom to Speak Up Report: Principle 15: External Review, Freedom to Speak Up Report: Principle 16: Coordinated Regulatory Action, Freedom to Speak Up Report: Principle 17: Recognition of Organisations, Freedom to Speak Up Report: Principle 18: Students and Trainees, Freedom to Speak Up Report: Principle 19: Primary Care, Freedom to Speak Up Report: Principle 1: Culture of Safety, Freedom to Speak Up Report: Principle 20: Legal Protection, Freedom to Speak Up Report: Principle 2: Culture of Raising Concerns, Freedom to Speak Up Report: Principle 3: Culture Free From Bullying, Freedom to Speak Up Report: Principle 4: Culture of Visible Leadership, Freedom to Speak Up Report: Principle 5: Culture of Valuing Staff, Freedom to Speak Up Report: Principle 6: Culture of Reflective Practice, Freedom to Speak Up Report: Principle 7: Raising and Reporting Concerns, Freedom to Speak Up Report: Principle 8: Investigations, Freedom to Speak Up Report: Principle 9: Mediation and Dispute Resolution, Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Clause Culture, Good Governance, Governance, Haraldsplass Deaconess University College (Bergen: Norway), Harassment of Whistleblowers, Healthcare Governance Systems, History of Raising Concerns: a Positive Characteristic in Potential Employees, Honesty, Implications of the Francis Inquiry Report, Incident Reporting, Independent National Officer, Independent National Officer (INO), Independent National Whistleblowing Officer, Investigations, Legal Protection, Lives Ruined by Poor Handling of Staff Raising Concerns, Local Risk Management Systems (LRMS), Maintaining High Professional Standards (MHPS), Mediation and Dispute Resolution, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Monitor, NHS Culture, NHS Managerial Self-Interest, Nursing Times, Open and Honest Incident Reporting, Open Culture, Openness, Parliamentary and Health Services Ombudsman, Patient Safety, PIDA: Public Interest Disclosure Act, Primary Care, Professional Regulators and Complaints, Programme to Identify Whistleblowers Who Have Suffered Detriment, Protected Characteristics: Age; Disability; Gender Reassignment; Marriage and Civil Partnership; Race; Religion or Belief; Sex; and Sexual Orientation, Protected Disclosure, Public Concern at Work, Public Concern at Work (PCaW), Public Interest Disclosure Act 1998 (PIDA), Quality Accounts, Quality Governance, Quality Improvement, Raising and Reporting Concerns, Raising Concerns, Reflective Practice, Repercussions From the Francis Inquiry Report, Reporting Culture, Reporting Culture in the NHS, School of Health and Social Care: University of Teesside, School of Nursing and Midwifery: Staffordshire University, Severance Payments (Gagging Clauses), Shrewsbury and Telford Hospital NHS Trust, Sir Robert Francis QC, Speaking Up Charter, Staffordshire University, Structures to Enable Whistleblowing, Students and Trainees, Support to Find Alternative Employment in the NHS, Suspensions and Special Leave, System Regulators: Financial and Quality Regulators of NHS Services, Systems to Support Whistleblowing, Training, Training Bodies, Transparency, University of Teesside, Vulnerable Groups, Well-Led (CQC Inspection Question), Well-Led Indicators (CQC), Whistleblowing, Whistleblowing in the NHS
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More on Barriers to Effective Whistleblowing (BBC News / Patients First / Health Select Committee)
Summary Whistleblowers who “speak out” about their concerns concerning care standards in the health service may still face obstacles, problems and intimidation, despite recent progress in the creation of a more open and transparent NHS culture. Patients First has submitted … Continue reading →
Posted in Acute Hospitals, BBC News, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, National, NHS, Quick Insights, Standards, UK, Universal Interest
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Tagged Ann Clwyd MP, BBC Health News, Behaviours to Enable Whistleblowing, Cathy James: Chief Executive of Public Concern, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Clwyd and Hart Review Into Hospital Complaints, Complaint Advocacy Services, Complaint Handling, Complaint Handling by Providers, Complaint Handling in Social Care, Complaints and Raising Concerns, Complaints Handling in Primary Care, Complaints Matter, Complaints Programme Board (CPB), Complaints Wales, Culture, Culture Change, Defensive Leadership, Duty of Candour, Failure to Act, Fear of Raising Concerns About Care, Francis Inquiry, Francis Inquiry Report, Francis Report, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Gagging Orders, General Medical Council (GMC), Handling of Complaints by Commissioners, Harassment of Whistleblowers, Hard Truths, Health Select Committee (HSC), Health Service Ombudsman, Healthwatch and Public Involvement Association (HAPIA), Healthwatch England: Power to Act as Supercomplainant on Behalf of Consumers, Honesty, House of Commons Health Committee, House of Commons Health Committee Report on Complaints and Raising Concerns, House of Commons Health Select Committee, Implications of the Francis Inquiry Report, Incident Reporting, Katherine Murphy: Chief Executive of the Patients Association, Local Ward Cultures, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, Negative Culture, NHS Constitution, NHS Constitution and Whistleblowing, NHS Corporate Self-Interest, NHS Culture, NHS Managerial Self-Interest, No Wrong Door Policy, Nurse Helene Donnelly, Nursing and Midwifery Council (NMC), Nursing and Midwifery Council’s Raising Concerns, Open and Honest Incident Reporting, Open Culture, Openness, Openness and Transparency, Organisational and Professional Cultures, Organisational Culture and Climate, PALS and NHS Complaints Advocacy Arrangements, Parliamentary and Health Service Ombudsman, Patient Advice and Liaison Service (PALS), Patients First (Support Organisation), Patients First and Foremost, Positive Culture, Principles of Good Complaint Handling, Professional Regulators and Complaints, Professor Sir Mike Richards: Former Chief Inspector of Hospitals (CQC), Programme to Identify Whistleblowers Who Have Suffered Detriment, Proposal for Single Complaints Gateway for Health and Social Care, Proposal for Single Health and Social Care Ombudsman for England, Public Administration Select Committee (PASC), Public Concern at Work, Public Interest Disclosure Act (PIDA), Public Services Ombudsman for Wales, Putting Patients First, Raising Concerns, Raising Concerns Policy, Raising Standards, Relatives and Residents Association, Reluctance to Raise Concerns About Care, Repercussions From the Francis Inquiry Report, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Role of Commissioners in Complaints, Sarah Wollaston: Chair of the House of Commons Health Select Committee, Shaping Culture, Sir Robert Francis QC, Staff Awareness, Staffordshire & Stoke on Trent Partnership NHS Trust, Statutory Duty of Candour, Structures to Enable Whistleblowing, Supercomplainant on Behalf of Consumers, Systems to Support Whistleblowing, Treatment of Staff Raising Concerns, Trust Blame and the Culture of Defensiveness, Victimisation of Whistleblowers, Whistleblowing, Whistleblowing Guidance, Whistleblowing Helpline, Whistleblowing in the NHS, Whistleblowing in the Public Sector
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Freedom and Responsibility to Speak Up: Francis to Review Whistleblowing in the NHS (Department of Health / NHS England)
Summary Sir Robert Francis QC is leading a review of NHS reporting culture to ensure better protection of NHS whistleblowers who speak out in the public interest. The aim of this review, called “Freedom and Responsibility to Speak Up: An … Continue reading →
Posted in Acute Hospitals, Community Care, CQC: Care Quality Commission, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Social Workers (mostly), In the News, National, NHS, NHS Digital (Previously NHS Choices), NHS England, Quick Insights, Standards, UK, Universal Interest
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Tagged 2gether NHS Foundation Trust, Avoidable Harm, Behaviours to Enable Whistleblowing, Care Quality Commission (CQC), Central London Community Healthcare Trust, Character Assassination of Whistleblowers, Closed Ranks Culture (Mid Staffordshire Public Inquiry), Culture Change, Freedom and Responsibility to Speak Up (Francis Review Whistleblowing), Freedom To Speak Up Review (Sir Robert Francis QC), Freedom to Speak Up? (Whistleblowing Review), Frimley Park Hospital NHS Foundation Trust, Harassment of Whistleblowers, Honesty, Implications of the Francis Inquiry Report, Incident Reporting, Mid Staffordshire NHS Foundation Trust Public Inquiry, Mistreatment of Whistleblowers, National Reporting and Learning System (NRLS), NHS Culture, NHS Litigation Authority, NHS Nottingham University Hospitals, North Bristol NHS Trust, NRLS Under-Reporting, Open and Honest Care: Driving Improvement, Open and Honest Incident Reporting, Open Culture, Openness, Oxleas NHS Foundation Trust, Patient Safety, Patient Safety Alerts, Patient Safety Incidents, PIDA: Public Interest Disclosure Act, Positive Culture, Potential Under-Reporting of Patient Safety Incidents to NRLS, Potential Under-Reporting to the NRLS, Public Interest Disclosure Act 1998, Public Interest Disclosures, Raising Concerns, Repercussions From the Francis Inquiry Report, Reporting Culture, Reporting Culture in the NHS, Royal Berkshire NHS Foundation Trust, Royal United Hospital Bath NHS Trust, SAFE Team: Safety Action for England Team, Safety Reporting, Salford Royal NHS Foundation Trust (SRFT), Seven Safety Indicators (NHS Choices), Sheffield Teaching Hospitals NHS Foundation Trust, Sign up to Safety, Sign Up to Safety Campaign, Sir David Dalton: Chief Executive of Salford Royal NHS Foundation Trust, Sir Robert Francis QC, Staffordshire and Stoke Trent Partnership Trust, Structures to Enable Whistleblowing, Systems to Support Whistleblowing, Taunton and Somerset NHS Foundation Trust, Whistleblowing, Whistleblowing in the NHS
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NHS Publishes Local Staffing and Patient Safety Data (NHS England / NHS Choices / National Quality Board)
Summary The NHS has started to published information about staffing levels, showing nurse, midwife and care staffing data down to ward level. This is part of the NHS commitment to openness and transparency, with a view informing the public and … Continue reading →
Posted in Acute Hospitals, Commissioning, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Local Interest, Management of Condition, National, NHS, NHS Digital (Previously NHS Choices), NHS England, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest, Wolverhampton
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Tagged 2gether NHS Foundation Trust, 2gether NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), 2gether NHS Foundation Trust: Reported NHS Foundation Trust Membership, 5 Boroughs Partnership NHS Foundation Trust, 5 Boroughs Partnership NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), 5Boroughs Partnership NHS Foundation Trust: Reported NHS Foundation Trust Membership, Accountability, Acuity and Dependency Tool, Aintree University Hospital NHS Foundation Trust, Aintree University Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Aintree University Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, Airedale NHS Foundation Trust, Airedale NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Airedale NHS Foundation Trust: Reported NHS Foundation Trust Membership, Alder Hey Children's NHS Foundation Trust: Reported NHS Foundation Trust Membership, Alder Hey Children’s NHS Foundation Trust, Alder Hey Children’s NHS 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2014), Northumbria Healthcare NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Northumbria Healthcare NHS Foundation Trust: Reported NHS Foundation Trust Membership, NQB: National Quality Board, Nurse Sensitive Indicators (NSIs), Nurse Staffing Levels, Nurse Staffing of Adult Wards, Nursing Directors: Staff Turnover, Nursing Hours per Patient Day (NHPPD), Nursing Midwifery and Care Staffing Capacity and Capability, Nursing Standard, Open and Honest Care: Driving Improvement, Open Data Institute, Openness, Openness and Transparency, Oxford Health NHS Foundation Trust, Oxford Health NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Oxford Health NHS Foundation Trust: Reported NHS Foundation Trust Membership, Oxleas NHS Foundation Trust, Oxleas NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Oxleas NHS Foundation Trust: Reported NHS Foundation Trust Membership, Papworth Hospital NHS Foundation Trust, 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NHS Foundation Trust: Reported NHS Foundation Trust Membership, Pressure Sores, Pressure Ulcer Incidence, Pressure Ulcers, Private Finance Initiative Payments, Private Healthcare Information Network (Phin), Provider Compliance Assessment (PCA), Quality Effectiveness and Safety Trigger Tool (QuESTT), Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, Queen Elizabeth Hospital King's Lynn NHS Foundation Trust: Reported NHS Foundation Trust Membership, Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Queen Victoria Hospital NHS Foundation Trust, Queen Victoria Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Queen Victoria Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, Real Time Locating Software (RTLS), Reducing Variation, Repercussions From the Francis Inquiry Report, Reported NHS Foundation Trust Membership, Reported NHS Foundation Trust Membership: All Members, Reported NHS 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Rating (Monitor 2014), Royal Surrey County Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, Royal Wolverhampton Hospitals NHS Trust, Rt Hon Jeremy Hunt MP: Former Secretary of State for Health, Safe Nurse Staffing of Adult Wards, Safe Staffing, Safe Staffing for Older People in Hospitals, Safe Staffing Levels, SafeHands Programme, Safer Nursing Care Tool, Safer Nursing Care Tool (SNCT), Safer Nursing Care Tool: Community Hospital Review and Disrict Nurse Services Review, Safety Campaign, Safety Reporting, Salford Royal NHS Foundation Trust, Salford Royal NHS Foundation Trust (SRFT), Salford Royal NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Salford Royal NHS Foundation Trust: Reported NHS Foundation Trust Membership, Salisbury NHS Foundation Trust, Salisbury NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Salisbury NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sheffield Children's NHS Foundation Trust, Sheffield Children's NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sheffield Children’s NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Sheffield Health & Social Care NHS Foundation Trust, Sheffield Health & Social Care NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Sheffield Health and Social Care NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Teaching Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Sheffield Teaching Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sherwood Forest Hospitals NHS Foundation Trust, Sherwood Forest Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Sherwood Forest Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sign Up to Safety Campaign, Sign Up to Safety Pledge: Collaborate, Sign Up to Safety Pledge: Continually Learn, Sign Up to Safety Pledge: 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Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), South Tees Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, South Tyneside NHS Foundation Trust, South Tyneside NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), South Tyneside NHS Foundation Trust: Reported NHS Foundation Trust Membership, South Warwickshire NHS Foundation Trust, South Warwickshire NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), South Warwickshire NHS Foundation Trust: Reported NHS Foundation Trust Membership, South West Yorkshire Partnership NHS Foundation Trust, South West Yorkshire Partnership NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), South West Yorkshire Partnership NHS foundation trust: Reported NHS Foundation Trust Membership, South Western Ambulance Service NHS Foundation Trust, South Western Ambulance Service NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), South Western Ambulance Service NHS Foundation Trust: Reported NHS Foundation Trust Membership, Southend University Hospital NHS Foundation Trust, Southend University Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Southend University Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, Southern Health NHS Foundation Trust, Southern Health NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Southern Health NHS Foundation Trust: Reported NHS Foundation Trust Membership, Staff Compact: Roles and Responsibility Discussions, Staff Costs, Staffing, Staffing (Hospitals), Staffing Display Boards, Staffing Level Indicators: Nurse to Patient Ratios, Staffing Level Indicators: Skill Mix, Staffing Levels, Staffordshire and Stoke On Trent Partnership NHS Trust, Stockport District Nursing and the Dominic System (Domiciliary in the Community Care System), Stockport NHS Foundation Trust, Stockport NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Stockport NHS Foundation Trust: Reported NHS Foundation Trust Membership, Surgical Never Events Taskforce, Surrey and Borders Partnership NHS Foundation Trust, Surrey and Borders Partnership NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Surrey and Borders Partnership NHS Foundation Trust: Reported NHS Foundation Trust Membership, Sussex Partnership NHS Foundation Trust, Sussex Partnership NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Sussex Partnership NHS Foundation Trust: Reported NHS Foundation Trust Membership, Tameside Hospital NHS Foundation Trust, Tameside Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Tameside Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, Taunton & Somerset NHS Foundation Trust: Reported NHS Foundation Trust Membership, Taunton and Somerset NHS Foundation Trust, Taunton and Somerset NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Tavistock and Portman NHS Foundation Trust, Tavistock and Portman NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Tavistock and Portman NHS Foundation Trust: Reported NHS Foundation Trust Membership, Tees Esk and Wear Valleys NHS Foundation Trust, Tees Esk and Wear Valleys NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Tees Esk and Wear Valleys NHS Foundation Trust: Reported NHS Foundation Trust Membership, Transparency, Transparency and Accountability, Transparency and Open Data, Transparency and Public Trust, Transparency Data, Transparency in Outcomes, Unacceptable Variations, University College London Hospitals (UCLH), University College London Hospitals NHS Foundation Trust, University College London Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University College London Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, University Hospital of South Manchester NHS Foundation Trust, University Hospital of South Manchester NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University Hospital of South Manchester NHS Foundation Trust: Reported NHS Foundation Trust Membership, University Hospital Southampton NHS Foundation Trust, University Hospital Southampton NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University Hospital Southampton NHS Foundation Trust: Reported NHS Foundation Trust Membership, University Hospitals Birmingham NHS Foundation Trust, University Hospitals Birmingham NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University Hospitals Birmingham NHS Foundation Trust: Reported NHS Foundation Trust Membership, University Hospitals Bristol NHS Foundation Trust, University Hospitals Bristol NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University Hospitals Bristol NHS Foundation Trust: Reported NHS Foundation Trust Membership, University Hospitals of Morecambe Bay NHS Foundation Trust, University Hospitals of Morecambe Bay NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), University Hospitals of Morecambe Bay NHS Foundation Trust: Reported NHS Foundation Trust Membership, Unwarranted Variations, Venous Thromboembolisms (VTEs), VTE (Venous Thromboembolism), Walton Centre NHS Foundation Trust, Walton Centre NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Walton Centre NHS Foundation Trust: Reported NHS Foundation Trust Membership, Ward and Trust Level Staffing, Ward Staff Per Occupied Bed, Ward Staffing Levels, Warrington and Halton Hospitals NHS Foundation Trust, Warrington and Halton Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Warrington and Halton Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, West Midlands, West Midlands Ambulance Service NHS Foundation Trust, West Midlands Ambulance Service NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), West Midlands Ambulance Service NHS Foundation Trust: Reported NHS Foundation Trust Membership, West Suffolk NHS Foundation Trust, West Suffolk NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), West Suffolk NHS Foundation Trust: Reported NHS Foundation Trust Membership, Western Sussex Hospitals NHS Foundation Trust, Western Sussex Hospitals NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Western Sussex Hospitals NHS Foundation Trust: Reported NHS Foundation Trust Membership, Whistleblowing, Whistleblowing in the NHS, Wirral University Teaching Hospital NHS Foundation Trust, Wirral University Teaching Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Wirral University Teaching Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, Workforce and Staffing Level Indicators, Wounds (Pressure), Wrightington Wigan and Leigh NHS Foundation Trust, Wrightington Wigan and Leigh NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Wrightington Wigan and Leigh NHS Foundation Trust: Reported NHS Foundation Trust Membership, Wrigthington Wigan and Leigh NHS Foundation Trust (WWL), Yeovil District Hospital NHS Foundation Trust, Yeovil District Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), Yeovil District Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership, York Teaching Hospital NHS Foundation Trust, York Teaching Hospital NHS Foundation Trust: Foundation Trust Rating (Monitor 2014), York Teaching Hospital NHS Foundation Trust: Reported NHS Foundation Trust Membership
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More on Complaints Handling in the NHS (BBC News / PHSO / NHS England / Patients’ Association)
Summary Research commissioned by the Parliamentary and Health Service Ombudsman (PHSO) indicates that around only one-third of people who experience poor service from public bodies, including the NHS, in England actually make a complaint. Common reasons for not to complaining … Continue reading →