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Tag Archives: Transforming Patient Experience
Care Quality Commission and Age UK Collaboration Explores Patient Experience of Care (CQC)
Summary The Care Quality Commission has entered into a six-month partnership with Age UK in an effort to discover, and act upon, older people’s experiences of care. This work may also help to identify examples of best practice. Full Text … Continue reading
Posted in Acute Hospitals, Age UK, Carers UK, Charitable Bodies, Commissioning, Community Care, CQC: Care Quality Commission, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), In the News, Integrated Care, Local Interest, Management of Condition, National, Non-Pharmacological Treatments, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Action against Medical Accidents (AvMA), Adult Social Care, Andrea Sutcliffe: Chief Inspector of Adult Social Care, Care Homes, Care Quality Commission, Care Quality Commission (CQC), Collaboration, Collaborative Projects, Collaborative Research, Collaborative Working, CQC's Tell Us About Your Care Partnership Projects, CQC’s Tell Us About Your Care Partnership With Action Against Medical Accidents (AvMA), CQC’s Tell Us About Your Care Partnership With Age UK, CQC’s Tell Us About Your Care Partnership With Carers UK, CQC’s Tell Us About Your Care Partnership With Mind, CQC’s Tell Us About Your Care Partnership With Patients Association, CQC’s Tell Us About Your Care Partnership With Relatives and Residents Association (R&RA), Experiences, Experiences of Health Care Services, Experiences of Social Care Services, Improving Patient Experience, Measuring Patient Experience, Mind, Negative Experiences of Care, Negative Experiences of Hospital Care, Patient Experience, Patient Experience Research, Patient Experiences, Patients Association, Poor Patient Experience, Positive Care Experiences, Public and Patient Experience and Engagement, Quality of Care, Quality of Care and Support, Relatives and Residents Association, Relatives and Residents Association (R&RA), Residential Care, Tell Us About Your Care Partnerships (CQC), Transforming Patient Experience, Variations in Quality of Care
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Engagement Cycle: Updated and Under New Ownership (InHealth Associates / Centre for Patient Leadership)
Summary The engagement cycle is a commissioning tool aimed at promoting better engagement with patients and the public. The online “Engagement Cycle” resource helps commissioners to engage patients, carers and the public in decisions about local health services. It has … Continue reading
Posted in Commissioning, Community Care, For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, Local Interest, National, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, UK, Universal Interest
Tagged Care in Local Communities, CCGs, Centre for Patient Leadership, Citizen Participation, Clinical Commissioning Groups (CCGs), Co-Production, Collaborative Working in Local Communities, Commissioning Local Services, Community Empowerment, Community Engagement, Community Involvement, Empowerment, Engagement, Engagement Cycle: an Online Resource for Commissioners, Health and Social Care Reform, Holistic Quality Improvement, InHealth Associates, Local Empowerment, Monitoring, Monitoring and Oversight, NHS Institute for Innovation and Improvement, Outcomes and Monitoring, Participatory and Citizen Involvement, Patient and Public Involvement, Patient Empowerment, Patient Engagement, Patient Experience, Patient Experience Research, Patient Rated Experience Measures (PREMs), Patient Rated Outcome Measures (PROMs), Patient Reported Outcomes Measures (PROMS), Patient-reported Experience Measures (PREMs), PROMS and PREMS, Public Engagement Exercises, Quality and Sustainability, Quality Improvement, Quality Improvement Approaches, Quality Monitoring, Redesigning Local Healthcare Systems, Redesigning Services, Seldom Heard Groups, Service Redesign, Service Transformation, Service User Experience, Service User Involvement, SLAs: Service Level Agreements, Sustainability, Sustainability Model, Transformational Commissioning, Transformational Leadership, Transforming Patient Experience, Transforming Services, User Experience, User Involvement
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Always Events: Getting Started Kit (IHI)
Summary Always Events® refers to those aspects of the patient experience which are so important to patients and families that health care providers should perform them universally i.e. for every patient, every time. The Institute for Healthcare Improvement (IHI) has … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), International, Patient Care Pathway, Person-Centred Care, Personalisation, Practical Advice, Quick Insights, Standards, Universal Interest
Tagged ALWAYS Acronym, Always Event Initiative, Always Events, Always Events Blueprint for Action, Always Events Getting Started Kit, Always Events Healthcare Solutions Book, Always Events® Solutions Book, Anne Arundel Medical Center (AAMC), Anne Arundel Medical Center: SMART Discharge, Avoidable Rehospitalisations, Dartmouth-Hitchcock Medical Center, Data Collection and Measurement, Dignity and Respect, Electronic Medical Records, Experiences, IHI STAAR How-to Guide, IHI: Institute for Healthcare Improvement, Institute for Healthcare Improvement (IHI), Leaders’ Role in Patient Experience, Leadership, Measuring Patient Experience, Patient and Family Partnership, Patient Experience, PDSA (Plan Do Study Act) Model, Picker Institute, Plan-Do-Study-Act (PDSA) Cycles, Respect, Service User Experience, SMART Discharge: Symptoms Medications Appointments Results and Talk With Me, STAAR: STate Action on Avoidable Rehospitalizations Initiative, Staff Engagement, STate Action on Avoidable Rehospitalizations (STAAR) Initiative, Sustainable Health and Social Care, Teach Back, Transforming Patient Experience, UCSF Medical Center’s Partner with Me, United States, UnityPoint Health (Formerly Iowa Health System), UnityPoint Health: Always Use Teach Back!, UPMC’s Transplant Guardian Angel Always Event, USA, User Experience
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Measuring People’s Self-Reported Experiences of Integrated Care (Picker Institute)
Summary A report from the Picker Institute Europe includes 18 questions for measuring patient experience when using health and social care services. It recommends the introduction of a number of these questions into relevant national surveys; this would enable local service … Continue reading
Posted in Charitable Bodies, Commissioning, Community Care, Department of Health, For Carers (mostly), For Doctors (mostly), For Nurses and Therapists (mostly), For Researchers (mostly), For Social Workers (mostly), Integrated Care, King's Fund, Local Interest, Management of Condition, Mental Health, National, National Voices, NHS, Nuffield Trust, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, UK, Universal Interest
Tagged Abuse of Vulnerable Adults Dataset, Aggregate Level Data Sources, ASCS: Personal Social Services Adult Social Care Survey, Care Integration, Carers Survey, Clinical Commissioning Group Outcomes Indicator Set (CCGOIS), Commissioning Outcomes Indicator Set (COIS), Community Care Statistics, Community Mental Health Service Users Survey, Coordinated Care, Coordination, Department of Health Datasets, English Longitudinal Survey of Aging (ELSA), Experiences, Friends and Family Test (FFT), General Practice Extraction Service (GPES), General Practice Patient Survey (GPPS), GP Patient Survey (GPPS), Health and Social Care Integration, Health Survey for England (HSE), Healthcare Surveys, Hospital Episode Statistics (HES), Integrated Care and Support, Integrated Performance Measures Monitoring (Previously Vital Signs), Integration of Health and Social Care, Long-Term Care (LTC), Long-Term Conditions, Long-Term Conditions (LTCs), Measures of Integrated Care, Measuring Patient Experience, Mental Health Community Teams Activity Information, Mental Health Minimum Data Set (MHMDS), Millennium Cohort Survey (MCS), National Cancer Survey, National End of Life Care Intelligence Network (NEoLCIN), National Minimum Data Set for Social Care (NMDS-SC), New Approaches to Coordinating Care, NHS Inpatients Survey, Patient Experience, Patient Experience Research, Patient Reported Outcomes Measures (PROMS), Personal Social Services Adult Social Care Survey (ASCS), Personal Social Services Carers Survey, Picker Institute, Picker Institute Europe, Quality and Outcomes Framework (QOF), Service Reported Information, Service-Reported Mechanisms, Stroke National Service Framework Survey, Think Local Act Personal (TLAP), TLAP: Think Local Act Personal, Transforming Patient Experience, User- Reported Information, VOICES: National Bereavement Survey
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Patient Experience in Adult NHS Services (NICE)
Summary The National Institute for Health and Care Excellence (NICE) has published an “evidence update” on patient experience. This evidence update contains a summary of new evidence relevant to the NICE’s Clinical Guideline CG138 “Patient experience in adult NHS services: … Continue reading
Posted in Acute Hospitals, Community Care, For Carers (mostly), For Researchers (mostly), Management of Condition, National, NHS, NICE Guidelines, Patient Care Pathway, Person-Centred Care, Quick Insights, Standards, Systematic Reviews, UK, Universal Interest
Tagged Advice and Information, Care-Q Instrument, Continuity of Care, Continuity of Care and Relationships, Discharge, Discharge From Hospital to Primary Care, Discharge Support, Enabling Patients to Participate in Their Care, Essential Requirements of Care, Evidence Update Advisory Group (EUAG), Hospital Discharge, Information, Measuring Patient Experience, NICE Evidence Update 52, NICE Evidence Updates, Non-Verbal Communication, Palliative Care, Patient Experience, Patient Experience in Adult NHS Services (NICE), Patient Experience Overall Measure, Patient Information, Patient-Centred Care Across Europe, Patient-Centred Care in Chronic Disease Management, Public and Patient Experience and Engagement: Department of Health, Quality Measures, Quality Standard for Patient Experience in Adult NHS services, Shared Decision-Making, Support for Carers (Hospital Discharge), Tailoring Healthcare Services for Each Patient, Transforming Patient Experience
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